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Director Service Operations Jobs in Alice, TX (NOW HIRING)

Ladgov Corporation

Project Manager

Corpus Christi, TX · On-site

Direct, manage, and supervise all food service operations, personnel, and subcontracted support. * Ensure full compliance with SOW requirements, Coast Guard regulations, sanitation standards, and ...

Ladgov Corporation

Project Manager

Corpus Christi, TX · On-site

Direct, manage, and supervise all food service operations, personnel, and subcontracted support. * Ensure full compliance with SOW requirements, Coast Guard regulations, sanitation standards, and ...

NABORS

STX FIELD SERVICE SUPERVISOR I

Alice, TX · On-site

Plan, coordinate, and direct domestic mechanical and electrical field service technicians and required parts in response to the needs of the internal Operations division of Nabors. * Provide direct ...

Driscoll

Clinic Operations Manager

Corpus Christi, TX · On-site

Reporting to an assigned Director, the Clinic Operations Manager is responsible for the day-to-day ... services. The Operations Manager role is mainly to implement the right processes and practices ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Alice, TX

Director Service Operations information

See Alice, TX salary details

$29.5K

$93.5K

$155.8K

How much do director service operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for director service operations in Alice, TX is $93,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $117,600.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Alice, TX look for?

The top searched job categories for Director Service Operations jobs in Alice, TX are:

What cities near Alice, TX are hiring for Director Service Operations jobs?

Cities near Alice, TX with the most Director Service Operations job openings:

Director Service Operations jobs near you

Director DHP Regulatory Operations

Corpus Christi, TX • On-site

Driscoll Children's Hospital
Health Care and Social Assistance • 1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

136th of 1,064 rated hospitals

People enjoy working here

Good employer

Recommended by students

Learn more about Driscoll Children's Hospitalexternal

Full-time

Re-posted 10 days ago

Job description

Where compassion meets innovation and technology and our employees are family.
Thank you for your interest in joining our team! Please review the job information below.
General Purpose of Job:
The Driscoll Health Plan ("DHP") Director of Regulatory Operations is responsible for the development, implementation, and oversight of an effective regulatory program for DHP. In this role, the Director will be instrumental in the coordination, communication and guidance to internal stakeholders regarding applicable State and Federal rules and regulations and State contractual requirements. The Director is also responsible for professional engagement with regulators in order to communicate the needs of DHP, as well as, to coordinate responses to requested regulatory deliverables such as government filings for the Texas Health and Human Services Commission ("HHSC"), Texas Office of Inspector General ("OIG"), Texas Department of Insurance ("TDI"), as well as other regulatory agencies as needed.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or administration as required.
  • Acts as an expert managed care resource for DHP internal stakeholders regarding state and federal regulations that may affect DHP and provides guidance when regulatory reports and deliverables are requested.
  • Monitors and interprets new and revised Texas Uniform Managed Care Contract ("UMCC") and Uniform Managed Care Manual ("UMCM") requirements and communicates applicable changes to internal DHP stakeholders.
  • Develops and oversees a robust delegated oversight program which includes auditing and monitoring of DHP delegated entities as well as the implementation and monitoring of delegated entity corrective action and remediation plans.
  • Oversees the development, tracking and submission of reports, regulatory filings, and audits to HHSC, OIG, TDI and other regulatory agencies on behalf of DHP.
  • Establishes and maintains collaborative relationships with applicable external regulatory agency representatives.
  • Oversees the coordination, communication and response from internal stakeholders regarding questions or clarifications related to guidance or administrative directives provide by regulatory agencies.
  • Represents DHP in regular and ad-hoc regulatory agency oversight meetings.
  • Represents DHP in scheduled or ad-hoc HHSC, Texas Association of Health Plans ("TAHP"), Texas Association of Community Health Plans ("TACHP") and other applicable collaborative meetings in order to track and share information and guidance with DHP Leadership that could inform operational decision making.
  • Oversees the DHP contract management process.
  • Mentors, develops and imparts knowledge to aid regulatory staff development, ensure cross-coverage so that the regulatory team and departmental operations remain agile and effective.
  • Other duties as reasonably assigned.

Supervisory Responsibilities:
  • Effectively administers performance management system including: Developmental feedback, Goal setting, Assesses competency, Progressive discipline
  • Makes and implements decisions compatible with organizational goals.
  • Maintains confidentiality, composure, effectiveness, and flexibility under pressure.

Education and/or Experience:
  • JD, paralegal certificate, or equivalent legal training strongly preferred.
  • Work experience in managed care, health plan operations, or regulatory oversight is a plus.
  • Bachelor's Degree required.
  • Alternatively, any combination of education and experience, which would provide an equivalent background.

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