Director Service Operations Jobs in Cleburne, TX

Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Job Summary
The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure exceptional customer service, efficient store operations, regulatory compliance, and associate development. The Service Operations Assistant plays a key role in maintaining a positive shopping environment while supporting operational goals, customer satisfaction, and store profitability.
Key Responsibilities Front-End Operations

• Assist in overseeing daily front-end operations, including checkout, customer service, self-checkout, and cash office functions.
• Help ensure adequate staffing and effective deployment of associates throughout the day.
• Monitor front-end productivity, service levels, and operational efficiency.
• Support execution of company programs, promotions, and customer service initiatives.
• Assist in maintaining a clean, organized, and customer-friendly environment.

Customer Service

• Deliver exceptional customer service and serve as a resource for customers and associates.
• Handle customer concerns, questions, refunds, and service recovery situations professionally.
• Promote a customer-first culture focused on engagement, satisfaction, and loyalty.
• Support initiatives designed to improve the overall shopping experience.

Cash Handling & Compliance

• Assist with cash management procedures, register accountability, and balancing processes.
• Ensure compliance with company cash-handling policies and operational procedures.
• Support audits, cash office functions, and financial accuracy standards.
• Assist in monitoring compliance with company policies, safety standards, and regulatory requirements.

Leadership & Team Development

• Assist in training, coaching, and developing front-end associates.
• Promote teamwork, accountability, and a positive workplace culture.
• Help coordinate schedules, breaks, and daily work assignments.
• Provide performance feedback and support associate growth and development.
• Serve as a leader on duty when assigned and support store-wide operations.

Operational Excellence

• Assist in maintaining service standards throughout all customer-facing areas of the store.
• Monitor queue management, checkout efficiency, and customer wait times.
• Support execution of operational initiatives and process improvements.
• Work collaboratively with department leaders to ensure a seamless customer experience.

Safety & Compliance

• Support store safety programs and compliance initiatives.
• Assist in responding to customer and associate incidents according to company procedures.
• Ensure adherence to loss prevention, safety, and operational policies.
• Promote a safe and secure environment for customers and associates.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Basic cash-handling and operational knowledge preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying up to 40 pounds.
• Ability to work in a fast-paced retail environment.
• Ability to perform repetitive movements associated with front-end operations.

Preferred Skills

• Leadership and team development.
• Customer service excellence.
• Cash-handling and operational accuracy.
• Problem-solving and conflict resolution.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

Career Growth Opportunities
This position can provide a pathway to roles such as:

• Service Operations Manager
• Sales Manager
• Assistant Store Director
• Store Director
• District-Level Operations Leadership

The Service Operations Assistant plays a vital role in supporting store success by developing associates, delivering exceptional customer service, maintaining operational standards, and ensuring an efficient and welcoming shopping experience for every customer.
We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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