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Director Service Operations Jobs in Austin, TX (NOW HIRING)

Tacodeli

Director of Operations

Austin, TX · On-site

Tacodeli is looking for a hands-on Director of Operations to lead our restaurants with heart ... Regularly spend time in restaurants, observing service, coaching teams, and ensuring operational ...

SolarWinds

Director, Sales Operations

Austin, TX · On-site

... service levels, and stakeholder engagement practices. What Success Looks Like Improved forecast ... The Director of Sales Operations will play a critical role in connecting strategy to execution ...

SolarWinds

Director, Sales Operations

Austin, TX · On-site

... priorities, service levels, and stakeholder engagement practices. What Success Looks Like • ... The Director of Sales Operations will play a critical role in connecting strategy to execution ...

Cache Ventures

Director of Operations

Austin, TX · Remote

... SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing. When ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Cache Ventures

Director of Operations

Austin, TX · Remote

... SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing. When ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Austin, TX

Director Service Operations information

See Austin, TX salary details

$33.7K

$106.7K

$177.9K

How much do director service operations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director service operations in Austin, TX is $106,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $134,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Austin, TX?

The most popular types of Service Operations jobs in Austin, TX are:

What are popular job titles related to Director Service Operations jobs in Austin, TX?

For Director Service Operations jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Austin, TX look for?

The top searched job categories for Director Service Operations jobs in Austin, TX are:

What cities near Austin, TX are hiring for Director Service Operations jobs?

Cities near Austin, TX with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $106,734 per year, or $51.3 per hour.

Director of Operations

Tacodeli

Austin, TX • On-site

Full-time

Re-posted 28 days ago

Job description

Tacodeli is looking for a hands-on Director of Operations to lead our restaurants with heart, hustle, and a passion for great food. Reporting to the CEO, you'll drive exceptional guest experiences, strong restaurant performance, and a culture that reflects what makes Austin special.
What You'll Do
  • Lead and coach District Managers, Culinary and restaurant managers to deliver top-tier hospitality and consistent food quality
  • Drive operational excellence across all locations
  • Turn strategy into clear plans and hold teams accountable to results (labor, food cost, guest experience)
  • Build strong teams by developing leaders and attracting great talent
  • Partner with Finance and cross-functional teams to improve performance and processes
  • Regularly spend time in restaurants, observing service, coaching teams, and ensuring operational excellence.

What You Bring
  • Multi-unit restaurant leadership experience
  • Strong people leadership and coaching skills
  • Solid understanding of restaurant operations and financials
  • Hands-on, team-first leadership style
  • Passion for hospitality, food, and tacos

Why Tacodeli
  • People-first culture
  • Growing brand with deep community roots
  • Opportunity to make a real impact

Tacodeli is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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