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Director Service Operations Jobs in Texas (NOW HIRING)

Vizient

Director, Service Management

Irving, TX · Hybrid

$117K - $206K/yr

You will drive operational excellence through process standardization, governance, and alignment ... service management and functional/technical teams in a management or director-level role within a ...

Vizient, Inc.

Director, Service Management

Irving, TX · On-site

$117K - $206K/yr

You will drive operational excellence through process standardization, governance, and alignment ... service management and functional/technical teams in a management or director-level role within a ...

Albertsons

Service Operations Manager

Desoto, TX · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all frontend and service ... Partner with Store Director, Assistant Store Director, and department managers to support storewide ...

New

Albertsons

Service Operations Manager

Grand Prairie, TX · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all frontend and service ... Partner with Store Director, Assistant Store Director, and department managers to support storewide ...

New

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Texas

Director Service Operations information

See Texas salary details

$31.7K

$100.3K

$167.2K

How much do director service operations jobs pay per year?

As of Jul 16, 2026, the average yearly pay for director service operations in Texas is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $126,200.00 per year, depending on experience, location, and employer.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is higher than the Director of Operations. The COO typically oversees multiple departments and reports directly to the CEO, while the Director of Operations manages daily operational activities within a specific area or division. The Director of Operations usually reports to the COO or another senior executive.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What is the role of director operations?

A Director of Service Operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, and coordinate resources to meet operational goals, often utilizing tools like performance metrics and process improvement methodologies.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, monitor performance metrics, and coordinate resources to meet organizational goals.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business functions, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executive management and requiring extensive experience and leadership skills.
What are the most commonly searched types of Service Operations jobs in Texas? The most popular types of Service Operations jobs in Texas are:
What are popular job titles related to Director Service Operations jobs in Texas? For Director Service Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Texas look for? The top searched job categories for Director Service Operations jobs in Texas are:
What cities in Texas are hiring for Director Service Operations jobs? Cities in Texas with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $100,321 per year, or $48.2 per hour.

Director Service Center Operations

Citizenship and Immigration Services

Irving, TX • On-site, Remote

$151K - $228K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Summary
The Director, Service Center reports to the Deputy Associate Director, Service Center Operations Directorate, who provides general guidance and administrative direction. The work is performed independently, with the technical aspects reviewed only as to the soundness of recommendations made and actions taken under delegated authority, and with performance evaluation in terms of overall administrative and operational accomplishment.
Learn more about this agency
Duties
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U.S. Citizenship and Immigration Services (USCIS) is an agency within the U.S. Department of Homeland Security (DHS). We lawfully administer immigration and naturalization adjudication functions and establish immigration services policies and priorities.
Service Center Operations Directorate (SCOPS) adjudicates applications and petitions for persons seeking immigration benefits that do not require in-person processing or interviews.
Major Duties
The Director, Service Center exercises executive leadership in carrying out all delegated authorities and responsibilities for planning, directing, managing, and coordinating the activities of the Service Center to include processing and adjudicating applications and petitions for immigration and nationality benefits and privileges.
Administers key national goals and priorities of the immigration benefits program and is responsible for results to Headquarters' senior management. Collaborates with Headquarters in the formulation and application of broad policy and procedures that impact service center operations. Recommends changes in legislation, regulations, and interpretations of policy. Advises higher management of current and emerging immigration benefit and privilege issues.
Oversees the Center's responsibility for related functions to support its operations, including fraud detection, records operations, public information services, and operation of computer support systems and administrative support systems and activities.
Develops and implements policies, procedures, guidelines, and standards for the effective and efficient operation of all the Service Center functions.
Remains cognizant of and sensitive to the national, political, social, economic, and national security conditions that impact petitioners and applicants for immigration benefits and privileges.
Provides guidance and recommendations to senior agency officials and subordinates on advanced techniques and resolves critical problems in a timely and cost-effective manner.
Represents USCIS' interests, concerns, and relationships within the Department of Homeland Security (DHS) and among other agencies within and outside of DHS.
Contributes to the development of national policy-based on perspectives for all immigration and nationality benefits and privileges.
Performs equal employment opportunity (EEO) programs in Federal and agency guidelines. Carries out EEO policies and program activities, communicates support of the policies to subordinates and encourages active participation in EEO programs, activities, and training.
Performs other duties as assigned.
As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility. For an overview of the various responsibilities USCIS carries out within the Government, visit our website at http://www.uscis.gov.
Requirements
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Conditions of employment
  • You must be a U.S. Citizen or U.S. National to apply for this position
  • You may be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  • Subject to a 1-year supervisory probationary period (unless already completed).
  • Excess pages will not be considered, if documents exceed page limits.
  • File a Confidential Financial Disclosure Report OGE-278e within 30 days of appointment and annually from then on.
  • May be subject to pre-employment and random drug tests
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency

Qualifications
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin.
To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position.
Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs. Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB) of your eligibility for noncompetitive appointment to the SES.
There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs). The ECQs and TQs should be evident in the 2-page resume.
TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications.
1. Executive level expertise in leading a large complex organization. Leading an organization that includes multiple divisions and leadership teams is required. Demonstrated qualification and experience in driving business decisions across a complex organization to meet evolving mission needs and priorities.
2. Expertise in leading multiple business lines and resource streams that are critical to mission support in managing immigration (or related homeland security) programs or other complex benefit application or adjudication programs
EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not effectively demonstrate evidence of the ECQs and TQs, you may not receive further consideration for the position.
There are five ECQs:
  • ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.
  • ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.
  • ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.
  • ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable.
  • ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

Education
This job does not have an education qualification requirement.
Additional information
Veterans Preference: Veterans' preference is not applicable to the SES.
Mobility: Organizational and geographical mobility is essential in developing and managing SES leaders. Individuals selected for SES positions members may be subject to reassignment across geographical, organizational, and functional lines, and may be required to sign a Reassignment Rights and Obligation Agreement.
Equal Employment Opportunity (EEO) Policy Statement: http://www.eeoc.gov/federal/index.cfm
Employment Information Resources - Resource Center: https://help.usajobs.gov/how-to
Males born after 12-31-1959 must be registered or exempt from Selective Service (see https://www.sss.gov/RegVer/wfRegistration.aspx)
If you are unable to apply online, please contact USCISHCTExecResources@uscis.dhs.gov
OPM must authorize any employment offers made to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Noncareer SES employee in the executive branch, you must disclose that to the Human Resources Office.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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