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Director Service Operations Jobs in Texas (NOW HIRING)

Chick-fil-A

Operations Director

Mansfield, TX

$60K - $85K/yr

Chick-fil-A - Operations Director Opportunity Are you a highly skilled and motivated individual ... retail, or service operations * Proven experience leading and developing teams * Excellent ...

Marsden Services

Director of Operations

Houston, TX · On-site

Company Overview Founded in 1952, Marsden Services is a trusted provider of facility services to ... Position Summary The Director of Operations provides strategic and day-to-day leadership for a ...

TeamSoft

Director or Service & Spare Parts

Dallas, TX · On-site

$140K/yr

Lead North American service operations, technical support functions, field service activities, and ... Director of Service & Spare Parts Qualifications: * Bachelor's degree in Engineering, Business ...

Aramark

Regional Director of Operations

Houston, TX · On-site

The Regional Director of Operations is responsible for delivering strong operational performance ... Success in this role requires a proven leader with multi-site hospitality or food service ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Texas

Director Service Operations information

See Texas salary details

$31.7K

$100.3K

$167.2K

How much do director service operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director service operations in Texas is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $126,200.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Texas? The most popular types of Service Operations jobs in Texas are:
What are popular job titles related to Director Service Operations jobs in Texas? For Director Service Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Texas look for? The top searched job categories for Director Service Operations jobs in Texas are:
What cities in Texas are hiring for Director Service Operations jobs? Cities in Texas with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $100,321 per year, or $48.2 per hour.

Operations Director

Chick-fil-A

Mansfield, TX

$60K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Chick-fil-A rating

6.3

Company rating: 6.3 out of 10

Based on 7,592 frontline employees who took The Breakroom Quiz

16th of 106 rated fast food restaurants

Job description

Chick-fil-A - Operations Director Opportunity

Are you a highly skilled and motivated individual seeking to lead and develop a team in the food and beverage industry? Do you thrive in a positive, people-focused environment? If so, we have the perfect job for you!

Join Chick-fil-A and become an Operations Director, where you will work with a dynamic team, contribute to the restaurant's success, and enjoy a range of benefits and perks. From flexible schedules to paid time off, health, dental, and vision insurance, 401k, employee discounts, and bonus pay, we've got you covered! Annual pay is an estimated range upon fulfilling responsibilities.

Responsibilities:

  • Create a healthy culture, build structure, and execute systems across the restaurant
  • Attract, retain and develop the team
  • Operate at a high level of customer satisfaction
  • Enhance guest experience to grow the business and brand
  • Ensure compliance with health and safety regulations
  • Manage financial expenses including labor, food cost, and other controllables
Required:
  • 3+ years of leadership experience in restaurant, hospitality, retail, or service operations
  • Proven experience leading and developing teams
  • Excellent communication and organizational skills
  • Strong problem-solving and decision-making abilities
  • Ability to work in a fast-paced, high-volume environment
  • Flexible availability, including evenings, weekends, and holidays as needed
  • Ability to lift up to 50 pounds and remain active throughout a shift
Preferred:
  • Previous Chick-fil-A leadership experience
  • Experience managing financial performance and labor
  • Experience leading multiple department managers or directors
  • Bachelor's degree or equivalent leadership experience

Location: Chick-fil-A Debbie Ln & Matlock Rd

If you are a talented and motivated individual looking for a rewarding career in the food and beverage industry, apply now to join our team at Chick-fil-A!

Location: Chick-fil-A Debbie Ln & Matlock Rd

Supplemental pay
  • Bonus pay
Benefits
  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Disability insurance
  • Employee discount
  • Other
Chick-fil-A - Debbie Ln & Matlock Rd

1570 E Debbie Ln, Mansfield, TX, 76063

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

What Chick-fil-A employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Chick-fil-A logo

About Chick-fil-A

Sourced by ZipRecruiter

Chick-fil-A, based in Atlanta, GA, US, is a well-known company in the quick-service restaurant industry. The company's official website is chick-fil-a.com. Chick-fil-A specializes in freshly prepared chicken sandwiches and other delicious chicken meals. It was founded by Truett Cathy in 1946, initially as a diner named 'The Dwarf Grill'. In 1967, the first Chick-fil-A restaurant was established. Today, Chick-fil-A operates more than 2,400 restaurants across the U.S. The core values of the company include integrity, excellence, continuous improvement, and caring. The mission of Chick-fil-A is to "Be America's best quick-service restaurant." The company prides itself on providing high-quality food and service, fostering a positive dining experience, and giving back to the communities they serve. Notable achievements include pioneering in-mall fast food and introducing the original boneless chicken sandwich.

Industry

Restaurants, food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Social media

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