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Director Service Operations Jobs in Texas (NOW HIRING)

ZT Auto

Service Operations Advisor

Houston, TX · On-site

Provide expert product and service knowledge, directing customers to the appropriate dealership ... service operations. * Work collaboratively with other representatives in a team-oriented ...

SSA Group

Food Service Operations Manager

Dallas, TX · On-site

$60K - $65K/yr

Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard. * Process invoices so that all vendors are ...

Aramark

Food Service Operations Manager

Temple, TX · On-site

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Aramark

Food Service Operations Manager

Temple, TX · On-site

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Aramark

Food Service Operations Manager

Temple, TX · On-site

Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director * Plans, directs, and coordinates food service activities in ...

Forgent

Senior Director Service Sales

Dallas, TX · On-site

Midwest region is preferred due to proximity to key operations, customers, and cross-functional business partners. Travel (30-40%) will be required. The Service Sales Leader is responsible for ...

Chick-fil-A

Operations Director

Mansfield, TX

$60K - $85K/yr

Chick-fil-A - Operations Director Opportunity Are you a highly skilled and motivated individual ... retail, or service operations * Proven experience leading and developing teams * Excellent ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Texas

Director Service Operations information

See Texas salary details

$31.7K

$100.3K

$167.2K

How much do director service operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director service operations in Texas is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $126,200.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Texas? The most popular types of Service Operations jobs in Texas are:
What are popular job titles related to Director Service Operations jobs in Texas? For Director Service Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Texas look for? The top searched job categories for Director Service Operations jobs in Texas are:
What cities in Texas are hiring for Director Service Operations jobs? Cities in Texas with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $100,321 per year, or $48.2 per hour.

Service Operations Advisor

ZT Auto

Houston, TX • On-site

Full-time

Re-posted 4 days ago

Job description

Description:

ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent scheduling, and revenue-focused service recommendations.


This role serves as a primary connection between the Service Department and its customers, leveraging CRM systems, AI-assisted communication tools, and dealership platforms to deliver timely, accurate, and professional service coordination.


We are seeking an experienced, high-performing individual who thrives in a fast-paced, results-driven environment and is committed to long-term career growth within a growing organization.


Responsibilities

  • Maintain a friendly, professional demeanor while assisting customers with vehicle service and maintenance needs.
  • Timely answer inbound phone calls and texts, including interactions supported by AI communication tools.
  • Conduct outbound calls to drive appointment scheduling and follow-up activity.
  • Efficiently schedule service and follow-up appointments based on customer needs and shop capacity.
  • Obtain and verify customer and vehicle information accurately.
  • Listen to customer needs and clearly document all vehicle symptoms exactly as described by the customer.
  • Review vehicle repair history and records to help determine recommended maintenance based on vehicle age, mileage, and history.
  • Recommend additional services, products, and maintenance solutions to support service sales and revenue targets.
  • Verify warranty and service contract coverage by examining records and documentation and explaining applicable provisions.
  • Provide expert product and service knowledge, directing customers to the appropriate dealership resources when needed.
  • Communicate with the Parts Department to coordinate and bring customers in for Special Order Parts (SOR) appointments.
  • Utilize CRM systems daily, accurately tracking and recording customer interactions to support efficient service operations.
  • Work collaboratively with other representatives in a team-oriented environment built on mutual respect.
  • Participate in team meetings and process development initiatives, fostering strong working relationships with colleagues and dealership management.
Requirements:
  • Past experience as a Service Advisor, Lane Manager, Service Consultant, or similar role preferred.
  • Very energetic personality with a strong customer service mindset.
  • A desire for a long-term career with a growing organization.
  • Personal and professional integrity.
  • Strong communication, interpersonal, and organizational skills.
  • An attentive listener who values empathy and customer-focused service.
  • Strong computer skills and willingness to learn new programs.
  • Proficient with Microsoft Office, CDK, and CRM tools, with strong multitasking ability.
  • Dedicated work ethic with the ability to thrive in a fast-paced, results-driven environment.
  • Team player with enthusiasm, reliability, and a positive attitude.
  • Open to constructive feedback and committed to performance improvement and development.
  • Flexible with scheduling, including availability to work weekends and holidays.
  • Organized and detail-oriented, maintaining a clean and professional work environment.