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Service Operations Coordinator Jobs in Texas (NOW HIRING)

HomeTown Services

Operations Coordinator

Hutto, TX · On-site

Review service documentation for accuracy and completeness. * Maintain customer records, service ... Previous experience in an Operations Coordinator, Dispatcher, Service Coordinator, or similar ...

Hernandez Office Solutions

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Service Operations Support Coordinator

Beaumont, TX · On-site

$16 - $18/hr

Hernandez Office Solutions is seeking a Service Operations Coordinator to support our service department. This role combines technician dispatching and service billing support in a fast-paced copier ...

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Service Operations Coordinator information

See Texas salary details

$12

$23

$35

How much do service operations coordinator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service operations coordinator in Texas is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.96 per hour, depending on experience, location, and employer.

What does a service operations coordinator do?

A service operations coordinator manages and oversees daily service delivery processes to ensure efficiency and customer satisfaction. They coordinate between teams, monitor performance metrics, and may use tools like CRM or service management software to streamline operations and resolve issues promptly.

What is the role of a Service Operations Coordinator?

A Service Operations Coordinator manages and oversees daily service delivery processes, ensuring customer satisfaction and operational efficiency. They coordinate between teams, handle scheduling, monitor service performance, and may use tools like CRM or ticketing systems to streamline operations.

What is the difference between Service Operations Coordinator vs Customer Service Representative?

AspectService Operations CoordinatorCustomer Service Representative
Primary RoleOversees service delivery processes, manages operational workflows, and coordinates between teams to ensure service quality.Handles customer inquiries, provides support, and resolves issues directly with clients.
Required SkillsOperational management, communication, problem-solving, and organizational skills.Customer communication, problem resolution, patience, and product knowledge.
Work EnvironmentOffice setting, cross-departmental collaboration, often involved in planning and process improvement.Call centers, retail, or online support environments focused on direct customer interaction.
Common CertificationsCustomer service certifications, project management, or operations-related credentials.Customer service certifications, communication skills training.

The Service Operations Coordinator focuses on managing service processes and ensuring operational efficiency, while the Customer Service Representative primarily interacts directly with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities within the service industry.

How much do service operations coordinators make in the US?

Service operations coordinators in the US typically earn between $45,000 and $70,000 annually, depending on experience, location, and industry. Entry-level roles may start around $40,000, while experienced coordinators can earn over $75,000 with additional certifications or specialized skills.
What are the most commonly searched types of Service Operations jobs in Texas? The most popular types of Service Operations jobs in Texas are:
What cities in Texas are hiring for Service Operations Coordinator jobs? Cities in Texas with the most Service Operations Coordinator job openings:
Service Operations Coordinator jobs near you
Infographic showing various Service Operations Coordinator job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,991 per year, or $23.1 per hour.

Service Operations Coordinator

Southwest Solutions Group

Lewisville, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

The Service Operations Coordinator is responsible for driving the daily execution of the Service Department. This role ensures service tickets are accurate, prioritized correctly, scheduled efficiently, and closed profitably. The coordinator acts as the operational hub between customers, technicians, vendors, and the Service Manager to ensure fast response times, high customer satisfaction, and clean documentation that protects revenue and margin. This position is critical to improving service response time, technician utilization, communication quality, and billing accuracy.
Location: Lewisville, TX
Job Type: Full-Time
Responsibilities
Customer Communication
  • Serve as the primary contact for inbound service requests
  • Gather necessary information to diagnose and route service issues
  • Schedule appointments, set expectations, and communicate updates
  • Follow up with customers after service to confirm resolution and satisfaction

Service Ticket Management
  • Create and maintain accurate service tickets in the system
  • Verify warranty eligibility, service history, and labor type
  • Ensure documentation, notes, and photos are complete before closing tickets

Scheduling & Technician Coordination
  • Manage technician schedules and prioritize urgent service calls
  • Coordinate appointment logistics, site access, and job scope details
  • Work with the Service Manager to confirm parts availability when needed

Preventative Maintenance
  • Track preventative maintenance contracts and due dates
  • Schedule PM visits and ensure services are documented and invoiced properly

Issue Resolution
  • Address customer concerns and collaborate with technicians to resolve issues
  • Escalate recurring or complex problems to the Service Manager

Operational Support
  • Monitor open service tickets and maintain accurate service dashboards
  • Ensure documentation is complete to support timely invoicing
  • Identify opportunities to improve service workflows and efficiency

Qualifications
  • 3+ years experience in dispatching, service coordination, or operations support
  • Experience with high call volume and multitasking at a high level.
  • Must be available for rotating weekends on-call
  • Strong proficiency in Microsoft Outlook and service management software
  • High attention to detail and documentation discipline
  • Ability to prioritize under pressure
  • Strong communication skills with both customers and technical staff
  • Experience with storage systems or industrial equipment preferred
  • Familiarity with Spacesaver or Kardex products is a plus

Benefits
  • PTO
  • Holiday Pay
  • 401K
  • 100% Paid Medical, Dental, and Vision Insurance for employees
  • Employee Stock Ownership Program (ESOP)
  • Parental Leave Program
  • Life Insurance
  • Disability Insurance
  • Tuition reimbursement
  • Referral bonus program
  • Charity Matching Program
Our Core Values
Respect- We respect the talents and skills of each individual on our company team
Innovation- We aim to stay at the forefront of new products and services through progressive and creative approaches
Service- We strive to exceed the needs of our clients by providing timely, accurate, and courteous service
Excellence- We desire to make each person's experience with Southwest Solutions Group a positive one
Mission
We are a faith-filled community of ordinary people that RISE every day to secure a future for this generation and future generations of SSG employee owners by making people and space work better together everywhere.
About Us
Southwest Solutions Group® is a solution-oriented business-to-business company that provides innovative efficiency systems to all types of businesses and government agencies. Our mission is to make people and space work better together everywhere.
Headquartered in Dallas, Texas, and operating out of 16 offices nationwide. Our team takes pride in the work we do so that we can successfully deliver our client's projects on time and within budget. Every solution created for our clients is truly unique in scope, which requires focus and dedication to doing the little things correctly.
Company Website: https://www.southwestsolutions.com/
Southwest Solutions Group is an equal-opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.

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