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Director Service Operations Jobs in Connecticut (NOW HIRING)

AppleOne

Service Director

Stratford, CT

$160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Service Director will oversee service operations, financial performance, technician development, preventive maintenance agreement growth, scheduling, dispatch, customer satisfaction, and overall ...

Elior North America

Food Service Director

Greenwich, CT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Food Service Director Job Reference Number: 40862 Employment Type: Full-Time , Onsite Segment ... At least five years of experience coordinating high end food service operations. * Excellent ...

Elior North America

Food Service Director

Greenwich, CT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Food Service Director Job Reference Number: 40862 Employment Type: Full-Time , Onsite Segment ... At least five years of experience coordinating high end food service operations. * Excellent ...

Lancer Hospitality

Food Service Director

Greenwich, CT · On-site

$90 - $130/hr

  • Medical

  • Vision

  • Retirement

  • PTO

As a food service director, you will have the opportunity to lead a talented team of food service ... At least five years of experience coordinating high end food service operations. * Excellent ...

Aveanna Healthcare

Operations Director

Shelton, CT · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

The Operations Director is responsible for day-to-day branch operations , administrative oversight ... Home care, healthcare, or service-based operations experience. * Experience managing budgets ...

Aveanna Healthcare

Operations Director

Shelton, CT

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

The Operations Director is responsible for  day-to-day branch operations , administrative ... Home care, healthcare, or service-based operations experience. * Experience managing budgets ...

Aveanna Healthcare

Operations Director

Shelton, CT

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

The Operations Director is responsible for  day-to-day branch operations , administrative ... Home care, healthcare, or service-based operations experience. * Experience managing budgets ...

Propark Mobility

Corporate Director of IT Operations

Hartford, CT · On-site

$90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

On-site Corporate Director of Information Technology (IT) Operations Propark Mobility Corporate ... This role ensures end-to-end service delivery, infrastructure stability, and team performance for a ...

Propark Mobility

Corporate Director of IT Operations

Hartford, CT · On-site

$90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

On-site Corporate Director of Information Technology (IT) Operations Propark Mobility Corporate ... This role ensures end-to-end service delivery, infrastructure stability, and team performance for a ...

benchmark

Dining Services Director

Niantic, CT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Food Service Director will be working in a hospitality model kitchen, cooking, serving, and ... service operations. * Must be able to serve food and beverages for residents in a prompt and ...

Benchmark Electronics, Inc.

Dining Services Director

Niantic, CT · On-site

$75K - $78K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Food Service Director will be working in a hospitality model kitchen, cooking, serving, and ... service operations. * Must be able to serve food and beverages for residents in a prompt and ...

Yale NewHaven Health

Director of Operations

New Haven, CT · On-site

$140 - $200/hr

The Director, Ambulatory Operations is responsible for the coordination of services at site(s) and ensures that ambulatory site(s) within their span of control demonstrate superior outcomes, provide ...

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Showing results 1-20

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Connecticut

Director Service Operations information

See Connecticut salary details

$32.3K

$102.4K

$170.8K

How much do director service operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for director service operations in Connecticut is $102,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Connecticut?

The most popular types of Service Operations jobs in Connecticut are:

What are popular job titles related to Director Service Operations jobs in Connecticut?

For Director Service Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Connecticut look for?

The top searched job categories for Director Service Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Director Service Operations jobs?

Cities in Connecticut with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $102,435 per year, or $49.2 per hour.

Service Director

AppleOne

Stratford, CT

$160K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

Job Summary
A well-established commercial HVAC and mechanical contractor in the Stratford, CT area is seeking an experienced Service Director to lead and grow its commercial service division. This is a high-impact executive leadership role for a proven commercial HVAC service professional who can strengthen operations, improve profitability, develop technicians, and expand customer relationships.
The Service Director will oversee service operations, financial performance, technician development, preventive maintenance agreement growth, scheduling, dispatch, customer satisfaction, and overall department performance. This opportunity offers a stable company environment, supportive leadership, strong growth potential, and the ability to make a measurable impact on a well-positioned service organization.
This is an excellent fit for a hands-on commercial HVAC service leader who enjoys building teams, improving processes, driving revenue, and creating a positive, accountable service culture.
Key Responsibilities
- Lead and manage all commercial HVAC service operations, including technicians, dispatch, support staff, workflows, scheduling, and service delivery.
- Drive growth in service revenue through preventive maintenance agreements, repairs, customer retention, and new business development.
- Manage departmental P&L, budgets, KPIs, profitability, technician utilization, billable hours, and financial reporting.
- Recruit, mentor, train, and retain a high-performing service team while promoting safety, quality, accountability, and continuous improvement.
- Review service tickets for quality, billing accuracy, repair opportunities, follow-up work, and customer satisfaction.
- Collaborate with project management, finance, operations, and executive leadership to improve performance and support company objectives.
Compensation and Benefits
- Compensation: $120,000 to $160,000 per year.
- Performance bonus.
- Comprehensive benefits.
- Full-time, direct hire opportunity.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820

Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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