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Director Service Operations Jobs in Watertown, CT

Aveanna Healthcare

Operations Director

Shelton, CT · On-site

$70K - $75K/yr

The Operations Director is responsible for day-to-day branch operations , administrative oversight ... Home care, healthcare, or service-based operations experience. * Experience managing budgets ...

Aveanna Healthcare

Operations Director

Shelton, CT · On-site

$70K - $75K/yr

The Operations Director is responsible for  day-to-day branch operations , administrative ... Home care, healthcare, or service-based operations experience. * Experience managing budgets ...

Aveanna Healthcare

Operations Director

Shelton, CT · On-site

$70K - $75K/yr

The Operations Director is responsible for  day-to-day branch operations , administrative ... Home care, healthcare, or service-based operations experience. * Experience managing budgets ...

L.e.a.p. Inc.

Director of Operations

New Haven, CT · On-site

Position Summary The Director of Operations oversees the day-to-day operational functions that ... or youth services sector * Proven experience managing multi-site operations * Valid driver ...

BHcare

Director Domestic Violence Services

Shelton, CT · On-site

$80 - $100/hr

About the Role As Director, you will provide strategic and operational leadership across all ... Ensure effective staffing models to meet service demands Community Engagement * Represent BHcare in ...

EDP

Director of Operations (CT)

Waterbury, CT

$165K/yr

As Director of Operations, you'll lead five locations and partner closely with local leadership ... Identify and address service challenges before they impact customers. * Promote operational ...

Photronics

Director, HR Operations

Brookfield, CT · On-site

$120 - $180/hr

Director, HR Operations Senior Management Brookfield, CT, US Photronics is Hiring! We're looking ... Establish service standards, key performance indicators, and operational metrics to measure HR ...

EDP

Director of Operations (CT)

Guilford, CT

$165K/yr

As Director of Operations, you'll lead five locations and partner closely with local leadership ... Identify and address service challenges before they impact customers. * Promote operational ...

EDP

Director of Operations (CT)

Torrington, CT

$165K/yr

As Director of Operations, you'll lead five locations and partner closely with local leadership ... Identify and address service challenges before they impact customers. * Promote operational ...

EDP

Director of Operations (CT)

Danbury, CT

$165K/yr

As Director of Operations, you'll lead five locations and partner closely with local leadership ... Identify and address service challenges before they impact customers. * Promote operational ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Watertown, CT

Director Service Operations information

See Watertown, CT salary details

$33K

$104.6K

$174.4K

How much do director service operations jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director service operations in Watertown, CT is $104,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What job categories do people searching Director Service Operations jobs in Watertown, CT look for?

The top searched job categories for Director Service Operations jobs in Watertown, CT are:

What cities near Watertown, CT are hiring for Director Service Operations jobs?

Cities near Watertown, CT with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Watertown, CT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $104,648 per year, or $50.3 per hour.

Operations Director

Shelton, CT • On-site

Aveanna Healthcare
Health Care and Social Assistance • 10K+ employees

6.7

Company rating: 6.7 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

64th of 244 rated social care providers

People enjoy working here

Recommended by students

Paid breaks

Learn more about Aveanna Healthcareexternal

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 29 days ago

Job description

The Operations Director is responsible for day-to-day branch operations, administrative oversight, and financial performance.
The Director partners closely with clinical, business development, and administrative teams to meet performance targets related to revenue, hours of care, compliance, and patient experience.
The Director partners closely with clinical, business development, and administrative teams to meet performance targets related to revenue growth, hours of care, compliance, and patient experience.
Aveanna's Award-Winning Culture
  • Indeed's Work Wellbeing Top 100 Company in 2024
  • Best Company for Work-Life Balance, Happiness, Culture, and Best CEO in 2025, as ranked by Comparably

Why Join Us?
  • Health, Dental, Vision and Company-Paid Life Insurance
  • Employee Stock Purchase Plan with 15% discount
  • Employee Relief Fund
  • Career Pathing Opportunities

Key Responsibilities
Team & Branch Management
  • Manages daily operations and staffing for the assigned branch.
  • Provides coaching and development for team members.
  • Provides a high-quality experience for field staff during the onboarding process and while working in the field.

Community Engagement
  • Partners with business development to support local growth initiatives and relationships.
  • Participates in patient visits and referral engagement as needed.

Compliance & Quality
  • Ensures branch compliance with all federal, state, and local home care regulations.
  • Works with clinical leadership to support quality care outcomes.

Qualifications
Required
  • Bachelor's degree required (business, healthcare administration, or related field preferred).
  • 2-3 years of management or operations experience.
  • Strong organizational, financial, and people management skills.
  • Ability and willingness to travel locally as needed.
  • Must meet all state and company requirements.

Preferred
  • Home care, healthcare, or service-based operations experience.
  • Experience managing budgets, staffing, or revenue-driven performance.
  • Comfort working in a fast-paced, metric-driven environment.

Additional Information
This description reflects the general nature of the role and may be adjusted based on business needs.
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About Aveanna

Sourced by ZipRecruiter

Aveanna Healthcare is one of the nation's leading providers of pediatric and adult homecare in the nation. We lead with clinical quality and compassion, delivering care in over 200 locations in 23 states. While we have a national presence, we are very much a local provider in each community we serve. Our stated mission is to revolutionize the way pediatric healthcare is delivered, one patient at a time, and we hope you will help us fulfill that mission by joining the 30,000 nurses who already call Aveanna home. Apply today.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

View All Aveanna Jobs

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Benefits

Hours and flexibility

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