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Director Service Operations Jobs in Connecticut (NOW HIRING)

Socket.dev

Director of Operations

Meriden, CT · On-site

$130 - $180/hr

As a wholesale distributor of plumbing, HVAC, and related products, the Company competes on product availability, service, accuracy, and speed. The Director of Operations will drive operational ...

New

Always Best Care

Director of Operations

Norwalk, CT · On-site

Director of Operations - Non-Medical Home Care Agency Location: Fairfield County, Connecticut Job ... Ensure clients and families receive exceptional service. * Handle escalated client concerns and ...

RUG PAD USA LLC

Director of Operations

Suffield, CT · On-site

Director of Operations and scope will be calibrated to the experience of the candidate we hire; in ... Manage inventory accuracy, cycle counting, and shrink; balance service levels against working ...

Socket.dev

Regional Service Manager

New Haven, CT · On-site

$90 - $120/hr

Number of Direct Reports: 10-15 * Number of Indirect Reports: 0 Service Delivery: * Oversee the quality and efficiency of field service operations within the region. * Ensure that technicians adhere ...

New

RugPadUSA

Director of Operations

Suffield, CT · On-site

$220K - $254K/yr

Director of Operations and scope will be calibrated to the experience of the candidate we hire; in ... Manage inventory accuracy, cycle counting, and shrink; balance service levels against working ...

Rug Pad Usa Llc

Director of Operations

Suffield, CT · On-site

$180 - $260/hr

Manage inventory accuracy, cycle counting, and shrink; balance service levels against working ... operations.Direct experience operating under Seller Fulfilled Prime or comparable strict-SLA ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Connecticut

Director Service Operations information

See Connecticut salary details

$32.3K

$102.4K

$170.8K

How much do director service operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director service operations in Connecticut is $102,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,800.00 and $128,900.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Connecticut?

The most popular types of Service Operations jobs in Connecticut are:

What are popular job titles related to Director Service Operations jobs in Connecticut?

For Director Service Operations jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Connecticut look for?

The top searched job categories for Director Service Operations jobs in Connecticut are:

What cities in Connecticut are hiring for Director Service Operations jobs?

Cities in Connecticut with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $102,435 per year, or $49.2 per hour.

Regional Operations Director

U.S. Electrical Services, Inc.

Middletown, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Empower your Future at the Nation's Largest Independent Electrical Distributor!
At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.
USESI is looking for a motivated and enthusiastic Regional Operations Director to join our team. This position will be located in our Middletown, CT location.
Job Type: Full-time
The Regional Operations Director is responsible for overseeing all operational activities across multiple branch locations within a designated region. This role ensures consistent execution of company standards, policies, procedures, and safety regulations while driving regional performance, profitability, and growth. The position requires a strong balance of strategic leadership and hands-on operational oversight to achieve organizational objectives and maintain a high-performing, compliant, and scalable operating environment.
The Regional Operations Director provides leadership across multiple teams and locations, developing regional strategies, optimizing workflows, and ensuring alignment between field operations and corporate goals. This role plays a critical part in expanding market presence, strengthening client relationships, and ensuring operational excellence across the region.
Duties & Responsibilities:
  • Develop and manage regional sales and expense budgets across multiple branch operations to align with corporate financial and growth objectives.
  • Monitor financial performance of projects and ensure alignment with forecasts.
  • Analyze activities, costs, operations, budgets, and forecasts to measure progress toward objectives.
  • Identify and pursue business development and growth opportunities across the region while maintaining and expanding key client relationships.
  • Serve as the primary operational leader and escalation point for multiple branches, ensuring consistency, compliance, and accountability across all locations.
  • Mentor, train, and develop branch managers and key personnel across the region to strengthen leadership capability and succession planning.
  • Monitor regional productivity and workforce performance, identifying trends, inefficiencies, and opportunities for improvement.
  • Manage workflows to assist staff in balancing priorities and provide backup support when required.
  • Ensure contractual compliance for current and future projects, maintaining a high level of operational standards.
  • Review daily reports and take appropriate actions to address discrepancies or inefficiencies.
  • Monitor and ensure adherence to operational processes, implementing changes to improve efficiency and outcomes.
  • Maintain discretion and professionalism when handling confidential matters.
  • Participate in regional hiring decisions, performance evaluations, and disciplinary actions, in collaboration with and subject to approval from senior leadership.
  • Perform other duties as assigned by senior leadership to support regional and organizational objectives.

Knowledge, Skills, and Other Abilities:
  • Strong financial and budget management skills for developing and monitoring operational budgets.
  • Excellent communication skills for collaboration with teams, clients, and senior leadership.
  • Strong organizational and multitasking skills to manage multiple projects simultaneously.
  • Leadership and mentoring abilities to guide team members toward achieving their goals.
  • Analytical and problem-solving skills to evaluate operational performance and implement improvements.
  • Discretion and professionalism in handling confidential matters and maintaining operational compliance.
  • Strong organizational and prioritization skills across multiple teams and locations.

Qualifications:
  • Bachelor's degree in Business Administration, Operations Management, or a related field strongly preferred.
  • Proven experience in operations leadership with responsibility for multiple locations, districts, or a defined geographic region, preferably in the electrical industry.
  • Comprehensive knowledge of the electrical industry, with specialization in department specific operations.
  • Ability to maintain professionalism in high-pressure environments.
  • Strong leadership presence with the ability to influence, align, and motivate teams across multiple locations.

Benefits:
At USESI, we believe that our benefits should make a difference-to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!
Full-time employees are eligible for the following comprehensive benefit plan:
  • Medical, Dental, Vision, Rx coverage
  • Paid Parental Leave
  • TeleMedicine
  • Matching 401(k)
  • Company-paid Life Insurance + (AD&D)
  • Supplemental Life Insurance
  • Short and Long Term Disability
  • Flexible Spending Accounts
  • Employee Assistance Program (EAP)
  • Choice of Voluntary Benefits including identity theft

It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.
USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department at hrecruiter@usesi.com.

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