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Ticket Operations Manager Jobs in Connecticut (NOW HIRING)

W J DEUTSCH & SONS LTD

Website Operations Manager

Stamford, CT · On-site

$124K/yr

... ticket resolution, and routine website enhancements directly within the platforms, helping improve ... Website Operations & Platform Management * Serve as the primary owner of the DFWS website portfolio ...

W J DEUTSCH & SONS LTD

Website Operations Manager

Stamford, CT · Remote

$124K/yr

... ticket resolution, and routine website enhancements directly within the platforms, helping improve ... Website Operations & Platform Management * Serve as the primary owner of the DFWS website portfolio ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

Reduce ticket volume through automation, knowledge management, and root cause elimination IT Servic ... Ensure operational controls such as access management, logging, monitoring, and DR/BCP are ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

Reduce ticket volume through automation, knowledge management, and root cause elimination IT Servic ... Ensure operational controls such as access management, logging, monitoring, and DR/BCP are ...

Livenation

Upsell Crew Member

Hartford, CT · On-site

$12 - $16/hr

... Future Ticket Sales, and other upsell revenue. * Creatively find new revenue streams for the ... Plan and review best practices with Operations Manager and General Manager as shows play off.

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Connecticut

Ticket Operations Manager information

See Connecticut salary details

$29.5K

$60.4K

$112.7K

How much do ticket operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for ticket operations manager in Connecticut is $60,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Connecticut?

The most popular types of Ticket Operations jobs in Connecticut are:

What are popular job titles related to Ticket Operations Manager jobs in Connecticut?

For Ticket Operations Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Connecticut look for?

The top searched job categories for Ticket Operations Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Ticket Operations Manager jobs?

Cities in Connecticut with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 11% Part Time, 3% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,365 per year, or $29 per hour.

Website Operations Manager

W J DEUTSCH & SONS LTD

Stamford, CT • On-site

$124K/yr

Other

Posted 7 days ago

Job description

CHEERS! Founded in 1981, Deutsch Family Wine and Spirits markets quality wines produced by prestigious families from major wine regions of the world. With our headquarters in Stamford, CT, DFWS is the 4th largest wine company with one of the fastest growing spirits portfolios. With our family values and unique culture, DFWS was recognized as one of the Top Workplaces in the U.S. from 2022-2026.
Deutsch Family Wine & Spirits is seeking a Website Operations Manager. This role will serve as the primary owner of our portfolio of brand websites, overseeing website operations, support, enhancements, and redesign initiatives across the organization. The position will lead website-related work from intake through execution, partnering closely with Marketing, Brand teams, Digital agencies, and Technology partners to deliver high-quality digital experiences that support business growth and customer engagement. In addition, this individual will be expected to perform hands-on website administration, troubleshooting, support ticket resolution, and routine website enhancements directly within the platforms, helping improve speed-to-market and reduce reliance on agency resources for operational work.
The ideal candidate combines strong project management, stakeholder management, and website platform expertise, serving as the bridge between business needs and technical execution. This role is remote and will report to the Senior Director, IT Marketing + Digital. These responsibilities are representative of the key areas of focus but are not limited to the items listed below.
Responsibilities:
Website Operations & Platform Management
  • Serve as the primary owner of the DFWS website portfolio across multiple brands.
  • Oversee day-to-day website operations, ongoing enhancements, support activities, and platform health.
  • Ensure site stability, performance, uptime, governance, and operational continuity.
  • Manage content publishing processes, website configurations, redirects, forms, integrations, and platform administration.
  • Coordinate with business stakeholders and technology teams to resolve website-related issues and requests.

Website Redesign & Project Delivery
  • Lead website redesign projects from discovery through launch using project management methodologies that are specific to DFWS.
  • Facilitate discovery sessions, requirements gathering, stakeholder alignment, content planning, testing, and launch activities.
  • Partner with agency resources for complex development efforts, design implementation, technical architecture, and large-scale website builds.
  • Develop project plans, timelines, resource requirements, and communication plans.
  • Manage project risks, dependencies, budgets, issue resolution, user acceptance testing, quality assurance, and post-launch stabilization activities.

Website Support & Release Management
  • Manage intake, prioritization, and execution of website enhancement requests including a backlog of improvements.
  • Perform hands-on support work such as content updates, page edits, redirects, metadata updates, form adjustments, tag updates, and CMS configuration changes.
  • Troubleshoot and resolve website issues involving content, functionality, integrations, navigation, analytics tagging, and user experience.
  • Manage integrations connecting websites with ecommerce, CRM, email marketing, customer data, and content platforms.
  • Ensure data integrity across connected systems and digital experiences.
  • Oversee release planning, testing, deployment, and post-release validation activities.
  • Document website processes, configurations, support procedures, and governance standards.

Compliance & Security
  • Ensure websites comply with applicable accessibility, privacy, and compliance requirements.
  • Partner with IT Security to maintain secure website operations.
  • Support governance related to cookies, tracking technologies, privacy compliance, and digital data collection practices.
  • Stay informed on evolving regulatory requirements affecting digital experiences.

Required Qualifications
  • Bachelor's degree in Business, Information Systems, Computer Science, Digital Marketing or related field
  • 5+ years of experience managing websites, digital platforms, and web operations
  • Experience leading website redesign projects and coordinating cross-functional digital initiatives
  • Demonstrated expertise with Shopify (Shopify Plus and Hydrogen experience preferred)
  • Strong project management and vendor management experience
  • Experience working with external agencies and development partners
  • Demonstrated ability to translate business requirements into actionable website solutions
  • Experience maintaining and administering modern website platforms and CMS solutions
  • Strong understanding of website technologies, integrations, APIs, web hooks, and digital ecosystems
  • Working knowledge of HTML, CSS, Javascript, and website troubleshooting methodologies
  • Experience with Google Analytics, Google Tag Manager, SEO, GEO, and website performance optimization

Preferred Qualifications
  • Experience with CMS platforms including WordPress
  • Familiarity with Klaviyo, Mailchimp, DAM, PIM, and content management ecosystems
  • Understanding of digital advertising technologies (advertising pixels, etc.)
  • Structured thinker, effective communicator with excellent written and verbal communication skills
  • Excellent attention to detail, strong strategic thinking, creative problem solving, and analytical skills
  • Ability to establish strong cross-functional, collaborative relationships with business and technology partners
  • Ability to be a self-starter with drive to take ownership of projects and see through to completion
  • Ability to combine curiosity and persistence to unravel seemingly complex problems and get to the root problem or challenge.

We Value Diversity
At DFWS, we believe that our differences are our strengths. We embrace and celebrate the diversity of our team members, our customers, and our communities. We strive to create a work environment that fosters inclusion, respect, and collaboration. We are constantly learning and growing from our diverse perspectives and experiences. Inclusion and diversity are not just goals for us, but the core of all we do. We welcome and consider applications from all qualified candidates as we foster a culture of inclusion that provides fair and equal opportunities for all.
About Deutsch Family Wine & Spirits
Initially called W.J. Deutsch & Sons Ltd., the company was founded in 1981 by Chairman Bill Deutsch to market quality wines produced by prestigious families from major wine regions of the world. In 2009, it announced the expansion of the award-winning company to include a Spirits Portfolio. Today the company is renowned for its brand-building prowess and its ability to meet the needs of the modern consumer. Bill's son Peter Deutsch is CEO; thus two generations of the Deutsch family work side by side in their continuous quest to build strong brands and relationships throughout the wine and spirits industry.
The portfolio includes award-winning wines from Australia: [ yellow tail ], [ yellow tail ] Pure Bright; California: Force & Grace, Honest Thief, Josh Cellars, Josh Cellars Reserve, The Calling; France: Cave de Lugny, Fleurs de Prairie, Hob Nob Vineyards, Sauvion et Fils; Italy: Barone Fini, Villa Pozzi; New Zealand: The Crossings; Portugal: Quinta Do Vale Meao; Argentina: Clos de los Siete; and award-winning spirits: Redemption Whiskey, Bib & Tucker Bourbon, Masterson's Rye, Gray Whale Spirits, Luksusowa Vodka and Cantera Negra Tequila.
Learn more about Deutsch Family Wine & Spirits at www.deutschfamily.com

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