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Ticket Operations Manager Jobs in Connecticut (NOW HIRING)

Charles IT

Service Manager

Middletown, CT · On-site

Strong understanding of ticket management, escalation handling, and service delivery operations * Experience working in an SLA-driven environment with defined performance metrics * Proven ability to ...

DFO Referrals

IT Operations Specialist

Westport, CT · On-site

Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket ... Manage the macOS endpoint environment, including provisioning, configuration, patching, compliance ...

DFO Referrals

IT Operations Specialist

Westport, CT · Hybrid

Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket ... Manage the macOS endpoint environment, including provisioning, configuration, patching, compliance ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Connecticut

Ticket Operations Manager information

See Connecticut salary details

$29.5K

$60.4K

$112.7K

How much do ticket operations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for ticket operations manager in Connecticut is $60,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $73,700.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Connecticut?

The most popular types of Ticket Operations jobs in Connecticut are:

What are popular job titles related to Ticket Operations Manager jobs in Connecticut?

For Ticket Operations Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Connecticut look for?

The top searched job categories for Ticket Operations Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Ticket Operations Manager jobs?

Cities in Connecticut with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 11% Part Time, 3% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $60,365 per year, or $29 per hour.

Hotel Maintenance Technician - Eastern Region

American Cruise Lines

Guilford, CT • On-site

$16.50 - $21/hr

Full-time

Re-posted 13 days ago

Job description

Hotel Maintenance Technician - Eastern Region
The Hotel Maintenance Technician is a skilled craftsman that is responsible for maintaining the furniture, fixtures, and facility for interior hotel spaces onboard American Cruise Lines' ships. The Technician works closely with the Fleet Hotel Maintenance Manager & Hotel Operations Managers to keep the ships in good condition in accordance with the company's standards and guest expectations. During the operating season, the Technician will travel to the ships to evaluate, inspect and repair any hotel spaces that require attention. The Technician is required to hang wallpaper, install carpet, install tile, repair/install wood trim and moldings, and other general carpentry tasks. During the off cruising season, the Technician will complete maintenance and repair projects to prepare the ships to return to service in good working order. This position is part of the Hotel Operations Team and reports to the Hotel Operations Manager and in coordination with the Fleet Hotel Maintenance Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
  • Inspects public areas and stateroom hotel furniture, fixtures and equipment.
  • Installs wallpaper, tile, and carpet.
  • Repairs and installs wood trim and moldings.
  • Paints doors, walls, trim.
  • Installs artwork and TV's.
  • Performs general carpentry tasks.
  • Fixes or replaces broken fixtures and equipment.
  • Replaces light fixtures and fans.
  • Repairs furniture.
  • Resolves issues that are assigned from the Hotel Maintenance ticket system.
  • Accomplishes work duties and tasks independently with limited daily supervision.
  • Follows required safety protocols.
  • Works neatly and cleans work space frequently.
  • Sends summary reports to Hotel Operations Manager for work completed or outstanding while onboard vessel.
  • Manages sub-contractors to ensure that all work scheduled is completed and acceptable to the agreed terms and conditions.
  • Performs inspections to ensure quality and assurance of work completed prior to ships going back into service.
  • Participates in weekly meetings with Hotel Operations Manager & Hotel General Managers.

Qualifications:
  • 5-10 years of carpentry experience in Hotels or Cruise Ships.
  • Ability to travel to and from vessels as required.
  • Strong organizational skills and excellent verbal and written communication skills (English).
  • US Coast Guard regulated pre-employment drug test.

Attributes for Success:
  • Ability to identify, manage, and solve problems.
  • Ability to manage multiple competing deadlines.
  • Extreme attention to detail.
  • Consistent, accountable, confident, assertive, and committed.

Work Schedule:
  • Remote traveling to ships.
  • Approximately 70% travel.

Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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