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Ticket Operations Assistant Jobs in Connecticut (NOW HIRING)

Charles IT

Procurement Associate

Middletown, CT

... checks. * Assist with quoting activities, including generating quotes for hardware, software ... ticket updates, and proper workflow progression. * Support purchasing operations, including ...

New

Charles IT

Procurement Associate

Middletown, CT · On-site

... checks. * Assist with quoting activities, including generating quotes for hardware, software ... ticket updates, and proper workflow progression. * Support purchasing operations, including ...

New

Wendy's

Assistant Manager

Seymour, CT

Provide training support for daily operations, to guarantee every shift is set up to deliver the ... ticket growth. Analyze results, coach consistent selling behaviors and create action plans to ...

Wendy's

Assistant Manager

Groton, CT

Provide training support for daily operations, to guarantee every shift is set up to deliver the ... ticket growth. Analyze results, coach consistent selling behaviors and create action plans to ...

Wendy's

Assistant Manager

Bloomfield, CT

Provide training support for daily operations, to guarantee every shift is set up to deliver the ... ticket growth. Analyze results, coach consistent selling behaviors and create action plans to ...

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Ticket Operations Assistant information

What are the key skills and qualifications needed to thrive as a Ticket Operations Assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a Ticket Operations Assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a Ticket Operations Assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Connecticut? The most popular types of Ticket Operations jobs in Connecticut are:
What are popular job titles related to Ticket Operations Assistant jobs in Connecticut? For Ticket Operations Assistant jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Assistant jobs in Connecticut look for? The top searched job categories for Ticket Operations Assistant jobs in Connecticut are:
What cities in Connecticut are hiring for Ticket Operations Assistant jobs? Cities in Connecticut with the most Ticket Operations Assistant job openings:
Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in Connecticut as of July 2026, with employment types broken down into 63% Full Time, and 37% Part Time. Highlights an 100% In-person job distribution.

GEB TICKET/ACCTNG CLERK - 90243631 - New Haven

Amtrak

New Haven, CT

$30.32 - $40.42/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Amtrak rating

8.0

Company rating: 8.0 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

39th of 97 rated public transport

Job description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

This position is responsible for providing our passengers with superior customer service. From behind the ticket counter or on the station floor or platform. The incumbent will be responsible for greeting, servicing and general comfort of each passenger. The GEB (Guaranteed Extraboard) Ticket/Accounting Clerk is an on-call position. This employee is guaranteed a 40-hour workweek and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. The Boston South & Boston Back Bay station's hours require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.

Essential Functions
  • Make ticket reports promptly, properly safeguard company funds properly and prepare related reports.
  • Agent will be governed by all Corporate and station policies.
  • Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines.
  • Keep all information racks filled as needed.
  • Perform miscellaneous clerical duties related to the ticket office and/or station.
  • Handles checked baggage, package express and company materials in the station and on/off trains.
  • Assist customers with special needs and other duties as assigned.
  • Responsible for the dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, baggage, boarding information, tours and other intermodal transportation.
  • Work with other station employees to ensure all passenger train boarding are timely.
  • Will verify passengers are properly ticketed or have the proper travel documents, and ensure compliance with
    baggage requirements prior to admission to station platforms
  • Will perform janitorial duties and other duties as assigned
Minimum Qualifications
  • Skilled in the processing of all types of Amtrak tickets and must have a thorough understanding of tariffs to
    properly price tickets.
  • Qualified with the operation of Arrow, Railres/Stars and Quik-Trak.
  • High School Diploma or GED
  • Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak
    through manners, actions and personal style
  • Must be able to lift 50lbs
  • Must be proficient with baggage & express operation
  • General experience with computer-based office equipment
  • Must be able to work under pressure
  • Learn policy and procedures quickly
  • Be able to work with minimal supervision
Preferred Qualifications
  • Some experience in customer service
  • Must comply with the company’s uniform and grooming policy to present a positive image on behalf of Amtrak
    through manners, actions and personal style
  • Demonstrated business management experience.
  • Prior satisfactory work experience in customer service.
  • Demonstrated leadership and supervisory skills.
  • Working knowledge of Amtrak policies and procedures.
Communications and Interpersonal Skills
  • Read, speak, and write in English
  • Must have excellent oral and written communication skills
  • The ability to maintain a positive, good-natured attitude is essential
  • Representative must be comfortable with interacting with customers, speaking on a public address system and
    using Amtrak computer systems.

The hourly range is $30.32 – $40.42 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K Rail Pass PrivilegesWellness ProgramsRailroad Retirement BenefitsEmployee Assistance ProgramMedical Plan Opt-out CreditLife InsuranceCommuter and Flexible Spending AccountsNo-cost Personal Health AdvocateNo-cost Financial Advisor SessionFertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:166905
Posting Location(s):Connecticut

Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.


Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.


In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.


Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

What Amtrak employees say

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Hours and flexibility

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About Amtrak

Sourced by ZipRecruiter

As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Industry

Travel arrangement services

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

1971

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