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Ticket Operations Assistant Jobs (NOW HIRING)

Uw

Assistant Director, Ticket Operations

Seattle, WA

$47K/yr

About this Opportunity Reporting to the Director of Ticket Operations, the Assistant Director of Ticket Operations (payroll title: Program Coordinator (NE S SEIU 925 Non Supv)) is responsible for ...

AEG

Ticket Operations Representative

Houston, TX · On-site

Provide support during Rockets, Comets games and third-party events * Assist in the supervision of ... Maintain and develop ticket operations department policies and procedures as needed * Assist ticket ...

Nascar

Coordinator, Ticket Operations

Richmond, VA · On-site

Identify opportunities to improve, streamline, and simplify ticket operations processes. * Assist with product training for the Consumer Services team and Sales Academy. * Provide support for special ...

AEG

Coordinator, Ticket Operations

Kansas City, KS · On-site

Identify opportunities to improve, streamline, and simplify ticket operations processes. * Assist with product training for the Consumer Services team and Sales Academy. * Provide support for special ...

NASCAR

Coordinator, Ticket Operations

Kansas City, KS · On-site

Identify opportunities to improve, streamline, and simplify ticket operations processes. * Assist with product training for the Consumer Services team and Sales Academy. * Provide support for special ...

AEG

Coordinator, Ticket Operations

Richmond, VA · On-site

Identify opportunities to improve, streamline, and simplify ticket operations processes. * Assist with product training for the Consumer Services team and Sales Academy. * Provide support for special ...

AEG

Ticket Operations Representative

TX · On-site

Duties/Responsibilities: * Assist with daily ticket operations processes including order processing, payment plans, mobile ticket support, ticket exchanges, and account updates. * Support the ...

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Ticket Operations Assistant information

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How much do ticket operations assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ticket operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.
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Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Ticket Operations Assistant

Atlanta, GA • On-site

AMB Sports & Entertainment
Investment Management and Consulting Services • 1 - 5K employees
Learn more about AMB Sports & Entertainmentexternal

Part-time

Posted 6 days ago

Job description

About Atlanta United FC
Atlanta United is Major League Soccer's 22nd franchise and began play in 2017. The club's avid fan base has set MLS records in fan participation, including leading the MLS in number of season tickets sold for an expansion franchise and setting a new record for number of attendees at an MLS match. Atlanta United is owned by Arthur Blank, co-founder of the Home Depot, and led by club President Darren Eales. Atlanta United is a member of AMB Sports & Entertainment, which also includes the Atlanta Falcons and Mercedes-Benz Stadium.
About Atlanta United FC Academy
Officially launched in 2016 prior to its first season in MLS, the Atlanta United Academy program aims to be the leading platform of youth soccer development in the Southeast and currently competes in the U.S. Soccer Development Academy program. The ATL UTD Academy consists of teams in age groups U-12, U-13, U-14, U-15, U-16, U-17 and U-19. Shared with the first team, the Academy trains and competes out of the Training Ground.
About AMB Sports + Entertainment Group
AMB Sports & Entertainment Group is a subsidiary of AMB Group, LLC, and is comprised of the Atlanta Falcons Football Club, LLC, Atlanta's Major League Soccer team, Atlanta United FC, and the new Mercedes-Benz Stadium.
Position Summary
This position provides support and assistance in the areas of ticket resolution, order fulfillment and ticket distribution for Atlanta United and Atlanta United 2.
Roles and Responsibilities
  • Assist in the processing and establishment of season ticket, group and single match ticket accounts.
  • Provide game-day support in the area of ticket resolution, customer service, and other ticketing needs.
  • Provide daily support to internal sales and customer service teams.
  • Coordinate in-house and on-line ticket order fulfillment.
  • Aid in other duties, functions, and tasks as assigned by full-time associates of the department.
  • Assist with Atlanta United 2 matches.

Qualifications and Education Requirements
  • Ability to deliver excellent service to fans.
  • Strong written and oral communication, prioritization, and organization skills.
  • Proficient with MS Word and Excel.
  • Ticketmaster Archtics experience a plus but not required.
  • Ability to multi-task, problem solve effectively and handle stressful and difficult situations.
  • Must be able to work Monday through Friday and match days (during week or on weekends).

Required Skills
  • Excellent oral communication skills.
  • Excellent time management and organizational skills.
  • Excellent problem solving/critical thinking skills.
  • Ability to operate a variety of computer applications including but not limited to Microsoft's suite of products such as Word, Excel and Outlook, Ticketmaster and customized in-house ticketing system and database.
  • Ability to work well in a team environment and autonomously.

The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer's discretion to add or change the duties or requirements of this position at any time.

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