Ticket Operations Assistant Jobs in Arizona (NOW HIRING)

Assistant Director, Ticket Operations (Athletics)
Posting Number
req26080
Department
Administration and Athletics
Department Website Link
https://arizonawildcats.com/
Location
Tucson Campus
Address
1 National Championship Drive, Tucson, AZ 85721 USA
Position Highlights
The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering integrity, innovation, and student-athlete success.
The University of Arizona Athletics Department invites you to apply to the role of Assistant Director, Ticket Operations. The Assistant Director of Ticket Operations is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days.
This position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed.
This position is not eligible for visa sponsorship.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
• Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions.
• Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
• Create reports for senior leadership tracking sales trends and processes.
• Assist with hiring, training, and supervising student workers in-office and at events.
• Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
• Budget accountability and additional duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated extensive knowledge of the Paciolan Ticketing System.
• Knowledge of NCAA rules and regulations.
• Ability to problem solve and make decisions.
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
• Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects.
• Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Three years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree.
• Direct experience within Division 1 collegiate athletic ticket operations.
• Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
• Demonstrated experience with interpersonal, communication, and time management skills.
• Experience with Microsoft Office Suite.

FLSA
Exempt
Full Time/Part Time
Full Time
Number of Hours Worked per Week
40 + nights and weekends
Job FTE
1.0
Work Calendar
Fiscal
Job Category
Athletics
Benefits Eligible
Yes - Full Benefits
Rate of Pay
Depends on Experience
Compensation Type
salary at 1.0 full-time equivalency (FTE)
Grade
5
Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
The Grade Range represents a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Career Stream and Level
PC2
Job Family
Events Mgmt, Athletics
Job Function
Athletics
Type of criminal background check required:
Name-based criminal background check (non-security sensitive)
Number of Vacancies
1
Target Hire Date
Expected End Date
Contact Information for Candidates
Melissa Ascher
Manager, Ticket Operations & Customer Relations
mascher@arizona.edu
Open Date
5/22/2026
Open Until Filled
Yes
Documents Needed to Apply
Resume, Cover Letter, and One Additional Document
Special Instructions to Applicant
Please submit Resume, Cover Letter, and the answers to the following questions as the Additional Document. Thank You.
1. Describe your knowledge and understanding of NCAA and Big-12 rules and regulations, as they pertain to recruitment and regulations?
2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department.
3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona?
4. Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7-12 grade for men's basketball or junior college student) in the sport of men's basketball, women's basketball or football or have any other type of association with any prospective student-athlete in the sports of men's basketball, women's basketball or football? If yes, please explain.
5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sport of men's basketball, women's basketball or football? If Yes, please explain.
6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men's basketball or junior college) in the sports of football, men's basketball or women's basketball might render your application ineligible for consideration?
Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.