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Ticket Operations Associate Jobs in Arizona (NOW HIRING)

City of Peoria, AZ

Venue Operations Associate

Peoria, AZ · On-site

$20.75 - $23.73/hr

The Venue Operations Associate is a comprehensive apprenticeship within the Venue Operations ... Ticket Sales & Operations * Generate sales via outbound phone calls for Spring Training games ...

Saks OFF 5TH

Operations Associate

Scottsdale, AZ · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

Saks OFF 5TH

Operations Associate

Scottsdale, AZ

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

JCPenney

Operations Associate - Tucson Mall

Tucson, AZ · On-site

The Operations Associate's role is to create an outstanding customer experience by performing ... Executes pricing and signing - You can change ticket prices and signing on merchandise across the ...

JCPenney

Operations Associate - Tucson Mall

Tucson, AZ

$15.50 - $19.38/hr

Operations Associate The Operations Associate's role is to create an outstanding customer ... Executes pricing and signing - You can change ticket prices and signing on merchandise across the ...

JCPenney

Operations Associate - Tucson Mall

Tucson, AZ

$15.50 - $19.38/hr

Operations Associate The Operations Associate's role is to create an outstanding customer ... Executes pricing and signing - You can change ticket prices and signing on merchandise across the ...

JCPenney

Operations Associate - Mill Crossing

Chandler, AZ · On-site

$15.25 - $19.07/hr

Operations Associate The Operations Associate's role is to create an outstanding customer ... Executes pricing and signing - You can change ticket prices and signing on merchandise across the ...

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Ticket Operations Associate information

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Arizona? The most popular types of Ticket Operations jobs in Arizona are:
What are popular job titles related to Ticket Operations Associate jobs in Arizona? For Ticket Operations Associate jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Arizona look for? The top searched job categories for Ticket Operations Associate jobs in Arizona are:
What cities in Arizona are hiring for Ticket Operations Associate jobs? Cities in Arizona with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Arizona as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Venue Operations Associate

City of Peoria, AZ

Peoria, AZ • On-site

$20.75 - $23.73/hr

Part-time

Posted 5 days ago

City Of Peoria (Arizona) rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

218th of 844 rated public administrative organizations

Job description

Application Deadline:
September 27, 2026
Salary Range:
Min $18.98 - Mid $20.75 - Max $23.73
To view all salary ranges for the City of Peoria, please click here.
Department:
Parks and Recreation
Minimum Requirements:
Education:
  • 4-year college degree in a related field preferred. Applicants who have completed, or will complete by December 2026, an undergraduate degree in Sports Management, Marketing, Recreation, or a related field are encouraged to apply.

Experience:
  • Previous experience working in sports, entertainment, or venue management preferred.

Licenses/Certifications/Special Requirements:
  • Must be a minimum of 16 years of age.
  • Must complete all required City training courses within six months of hire.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, from October through April.

Schedule:
  • Ability to work a flexible schedule, including nights, weekends, and holidays, from October through April.

Hourly Rate: $18.98
Tell me more.......
The Venue Operations Associate is a comprehensive apprenticeship within the Venue Operations division of the City of Peoria Parks, Recreation and Community Facilities Department, primarily supporting the Peoria Sports Complex - spring training home of the Seattle Mariners and San Diego Padres - as well as the Rio Vista Recreation Center.
This position provides broad exposure to the business of sports and municipal recreation, including ticket sales and operations, partnerships and production, and event operations/management. The ideal candidate is someone eager to build a foundation of experience across multiple areas of professional sports, recreation, and government while providing excellent customer service to patrons, partners, and guests.
This is a seasonal, non-benefited position with hours varying between 25-40 hours per week, depending on the time of year, and an expected completion date of May 2027. A consistent schedule of up to 40 hours per week, including nights, weekends, and holidays, should be anticipated during Spring Training season (mid-January through the end of March/April).
Essential Functions
This information is intended to be descriptive of the key responsibilities of the position. The list below does not identify every duty performed by any single incumbent, and duties will vary by season and assignment.
Ticket Sales & Operations
  • Generate sales via outbound phone calls for Spring Training games, including season ticket renewals, new season ticket sales, group tickets, single-game tickets, and fundraising groups.
  • Assist in day-to-day ticket office operations, including part-time staff scheduling and event set-up/take-down.
  • Provide in-person and telephone customer service for digital tickets, seating, and schedule inquiries.
  • Perform work through the team's ticketing database, Tickets.com, to support ticket sales, service, and operations tasks.
  • Assist in selling tickets and processing payments on season, single-game, and group accounts.
  • Develop and execute fundraising agreements through the existing fundraising ticket program.
  • Develop and execute a signature theme night during the Spring Training season.
  • Act as a point of contact for clients on event day; resolve issues or concerns in a timely manner.
  • Provide supervision to ticket sellers, assist in ticket sales, and troubleshoot customer service issues; act in a supervisory capacity in the absence of the Ticket Office Manager.
  • Prepare daily cash deposits on game day and maintain accurate, balanced window ticket sales and workstation banks for reconciliation.
  • Maintain full knowledge of all gameday policies, procedures, and stadium facts.

Partnerships & Gameday Production
  • Assist the Partnerships Coordinator with general partnership sales outreach, proposals, and discussions.
  • Lead and execute local partnership programs (e.g., Local Fridays).
  • Assist with grassroots marketing efforts and community outreach for the department.
  • Assist with, and/or serve as, Manager on Duty for select Peoria Sports Complex events.
  • Assist in building gameday production elements, including sponsor graphics/animations, player headshots, music inventory review, and suggestions on emerging trends.
  • Execute pre-game checks of sponsor-activated areas to ensure quality and execution prior to gates opening.
  • Capture content of sponsor-activated areas for use as proof of performance (POP) in partnership recaps.
  • Prep necessary production items before each game, including adjustments to the run of show based on sponsor activations.
  • Serve as Manager on Duty/Gameday Director in the Production Room on a regularly assigned basis.
  • Assist the Partnerships Coordinator with compiling assets for sponsor recaps.

Venue Operations
  • Assist fundraising initiatives in collaboration with Peoria Little League and other nonprofit organizations, supporting community outreach while generating revenue.
  • Provide event support across all stadium facilities, ensuring smooth operations for City, public, and private events.
  • Complete stadium walkthroughs/checklists for stadium event readiness and cleanliness.
  • Lead the setup and teardown for events, including preparation for the Spring Training season.
  • Assist with the implementation of the Spring Training operational timeline, ensuring all tasks and milestones are met on schedule.
  • Support all facets of Spring Training game day operations, including but not limited to parking, security, and guest services.
  • Supervise gameday assistants, interns, and part-time staff, helping define roles and responsibilities, and ensuring job duty execution.
  • Oversee the Batboy/Batgirl Program, including recruitment, training, scheduling, and coordination of game day duties.

The ideal candidate for this position will have:
  • Strong work ethic and desire to build a career in professional sports, recreation, or government.
  • Comfort supervising or coordinating part-time staff and volunteers.
  • Previous ticket sales, event operations, and/or marketing/sponsorship/production experience preferred.
  • Compassionate customer service skills.
  • Ability to work in a team environment and comfortable taking initiative.
  • Ability to communicate clearly and concisely, both orally and in writing, regarding incidents, decisions, and issues.
  • Experience using standard office equipment; ticketing systems (Tickets.com); design software (Adobe Creative Suite, Canva, Visme), production software & hardware (Daktronics, SoundDirector), computer, phone, and point-of-sale systems (PerfectMind).

To view the full job description, work environment and physical demands click here.
About Peoria
The City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.
If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!
Get an inside look at the Culture of Peoria
We are PEORIA!
Professional, Ethical, Open, Responsive, Innovative, Accountable
Application Process:
Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.
During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at employment@peoriaaz.gov or 623-773-7100.
An Equal Employment Opportunity Agency.
Peoria es una Agencia de Igualdad de Oportunidad de Empleo.

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