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Ticket Operations Assistant Jobs in Massachusetts

Hyannis Air Service Inc

Cross Trained Agent

Hyannis, MA · On-site

Provide extra assistance to passengers with special needs * Assist the main Cape Air Reservations ... Share information with pilots/ramp/operations using radio communications * Organize ticket and cash ...

Jackpot

Lead Operations Associate (Part-Time)

Woburn, MA · On-site

$20/hr

... ticket operations. Reporting to the Operations Manager, this position is based on-site in Woburn ... * Assist with special projects as required. WHAT WE'RE LOOKING FOR * A minimum of a High School ...

ASM Global

Guest Experience Ambassador

Boston, MA · On-site

$16 - $20/hr

Address customer inquiries and resolve any ticket-related issues or concerns promptly and professionally. * Retail Operations: * Assist customers in the View shop, offering product knowledge and ...

ASM Global

Guest Experience Ambassador

Boston, MA · On-site

$16 - $20/hr

Address customer inquiries and resolve any ticket-related issues or concerns promptly and professionally. * Retail Operations: * Assist customers in the View shop, offering product knowledge and ...

ASM Global

Guest Experience Ambassador

Boston, MA · On-site

$16 - $20/hr

Address customer inquiries and resolve any ticket-related issues or concerns promptly and professionally. * Retail Operations: * Assist customers in the View shop, offering product knowledge and ...

Legends Global

Guest Experience Ambassador

Boston, MA · On-site

$16 - $20/hr

Address customer inquiries and resolve any ticket-related issues or concerns promptly and professionally. * Retail Operations: * Assist customers in the View shop, offering product knowledge and ...

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Ticket Operations Assistant information

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Massachusetts? The most popular types of Ticket Operations jobs in Massachusetts are:
What are popular job titles related to Ticket Operations Assistant jobs in Massachusetts? For Ticket Operations Assistant jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Assistant jobs in Massachusetts look for? The top searched job categories for Ticket Operations Assistant jobs in Massachusetts are:
Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Ticket Operations & Patron Services Manager

Berklee College of Music

Boston, MA • On-site

$50K - $66K/yr

Full-time

Posted 13 days ago

Berklee College Of Music rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

359th of 615 rated colleges and universities

Job description

Job Description:
Berklee is looking for a vibrant, student-centered Ticket Operations & Patron Services Manager to support a thriving ecosystem of live performances across iconic venues, including the Red Room at Cafe 939, David Friend Recital Hall, Berklee Performance Center, and Boston Conservatory Theater.
Aligned with Berklee's mission to educate, train, and develop students to sustain music and performing arts careers, this role is deeply mission-driven. It blends operational oversight with a strong commitment to creative innovation, equity, and exceptional service.
At Berklee, employees enjoy an inclusive, collaborative culture, a sustainable work-life balance through comprehensive benefits designed to support total well-being.
Key Responsibilities
  • Patron Experience & Accessibility: Deliver and model proactive, empathetic guest relations. Oversee accessibility requests, ADA compliance, assistive listening devices, and personalized accommodations.
  • Team Leadership: Interview, hire, train, schedule, and inspire a team of up to 15 student Box Office Clerks.
  • Ticketing Operations & Software: Assist with daily box office sales, ticket inventory management, policy enforcement, and software administration (Etix) for on-sales, presales, dynamic pricing, and VIP packages.
  • Event & Venue Management: Serve as Manager on Duty for live performances, overseeing guest entry, resolving customer inquiries, ensuring venue safety, and managing emergency protocols.
  • Banking & Financials: Execute night-of settlements via Etix and Workday, conduct monthly reconciliations, process internal purchases, and maintain accurate records for accounting and forecasting.
  • Cross-Departmental Collaboration: Partner with Marketing, Institutional Advancement, the Office of the President, and external promoters to ensure seamless event execution and clear patron communications.

Key Qualifications
  • Education & Experience: Bachelor's degree (or equivalent experience) plus 3+ years of relevant industry experience.
  • Leadership & Operations: Demonstrated people management abilities, strong supervisory skills, and direct experience with ticketing software (Etix preferred) and venue operations.
  • Accessibility Knowledge: Working knowledge of ADA regulations and adaptive technologies.
  • Mindset & Communication: Detail-oriented self-starter with exceptional conflict-resolution skills, a calm demeanor under pressure, and a collaborative spirit.
  • Certifications: Willingness to complete on-the-job training in CPR/First Aid, Crowd Management, and Active Shooter procedures.
  • Schedule Flexibility: Ability to work a hybrid schedule including frequent nights, weekends, and event-based coverage.

Hiring Range: $50,000 to $66,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
Staff

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