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Ticket Operations Associate Jobs in Massachusetts

Jackpot

Operations Associate (Part-Time)

Woburn, MA · On-site

$19/hr

... Operations Associate to help with our in-store lottery ticket operations. Reporting to the ... Be our ultimate lottery ticket processor by fulfilling customer orders in an organized and ...

Jackpot

Lead Operations Associate (Part-Time)

Woburn, MA · On-site

$20/hr

We're seeking a dedicated and passionate Part-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Woburn ...

Baystate Health

Operations Associate

Springfield, MA

... unit operations. Files appropriate patient reports and other information for their records ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA · On-site

... unit operations. Files appropriate patient reports and other information for their records ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA · On-site

... unit operations. Files appropriate patient reports and other information for their records ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Baystate Health

Operations Associate

Springfield, MA

... unit operations. Files appropriate patient reports and other information for their records ... Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate ...

Lila Sciences

Lab Operations Specialist

Cambridge, MA · On-site

As a Lab Operations Associate, you keep the equipment, supplies, space, and logistics our ... Working with guidance from senior Lab Ops team members and through our service-ticket queue, you ...

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Ticket Operations Associate information

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Massachusetts? The most popular types of Ticket Operations jobs in Massachusetts are:
What are popular job titles related to Ticket Operations Associate jobs in Massachusetts? For Ticket Operations Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Massachusetts look for? The top searched job categories for Ticket Operations Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Ticket Operations Associate jobs? Cities in Massachusetts with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Operations Associate (Part-Time)

Operations Associate (Part-Time)

Jackpot

Woburn, MA • On-site

$19/hr

Other

Retirement

Posted 12 days ago

Job description

ABOUT THE ROLE:

Our Operations team is critical to our success and we are looking for a diligent and passionate part-time Operations Associate to help with our in-store lottery ticket operations. Reporting to the Assistant Operations Manager, you will be based on-site in Woburn, MA. This is the perfect opportunity if you're interested in operations and are excited about furthering your career at a start-up and playing a key role in the growth of a new business!

Schedule: Open availability on weekends as well weekday evenings. 

WHAT YOU'LL DO:

  • Be our ultimate lottery ticket processor by fulfilling customer orders in an organized and systematic manner
  • Follow open and/or closing procedures for our retail and fulfillment location
  • Ensure in-store equipment remains in good operating condition
  • Troubleshoot basic technical issues on printing/scanning equipment 
  • Escalate issues, concerns, and feedback as appropriate in a timely manner to the supervisor on duty
  • Participate in special ad-hoc projects 
  • Adhere to established operating procedures to maintain quality standards
  • Scan, handle and move lottery products efficiently and safely through the fulfillment process (may include some repetitive motion)

YOU IDEALLY HAVE:

  • A minimum of a High School degree or equivalent
  • The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays
  • Prior experience in retail, restaurant, or warehouse operations, or an interest in general operations management
  • A passion for learning new processes and technologies

ABOUT YOU:

  • You have grit, tenacity, and what people describe to be a "get it done" mentality. You don't believe any task is too big or too small for you
  • You have a high attention to detail and are organized in how you work and get things done
  • You fully own and are committed to your work. You don't believe in cutting corners and it shows in the quality of your work
  • You get excited about and get your energy from fast-paced environments
  • You are not bothered by change or shifting priorities. You've been described as adaptable and solutions-oriented

One of Jackpot's core values is Lifelong Learning. We don't believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you've read so far sounds exciting but your experience doesn't quite match what we're looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

WHAT WE CAN OFFER:

  • $19 hourly pay rate
  • 401k
  • Sick Time
  • Dedication to Lifelong Learning through our Monthly Speaker Series
  • Monthly cultural and social events
  • A culture of trust and accountability

#LI-Onsite

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