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Ticket Operations Jobs in Massachusetts (NOW HIRING)

ASM Global

Ticket Seller

Worcester, MA

$16.80/hr

THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for ... Perform routine clerical and administrative duties related to box office operations. * Work ...

ASM Global

Ticket Seller

Worcester, MA · On-site

$16.80/hr

THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for guests ... Perform routine clerical and administrative duties related to box office operations. * Work ...

THE KRAFT GROUP

Ticket Office Event Day Staff

Foxboro, MA · On-site

$15 - $20/hr

This position will support and assist the Ticket Office with the game day ticket office operations. Staff member should have outstanding interpersonal skills, operate with the highest integrity and ...

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$10

$26

$53

How much do ticket operations jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticket operations in Massachusetts is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $30.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the most commonly searched types of Ticket Operations jobs in Massachusetts? The most popular types of Ticket Operations jobs in Massachusetts are:
What are popular job titles related to Ticket Operations jobs in Massachusetts? For Ticket Operations jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Ticket Operations jobs in Massachusetts look for? The top searched job categories for Ticket Operations jobs in Massachusetts are:
Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,867 per year, or $26.4 per hour.

Ticket Operations & Patron Services Manager

Berklee College of Music

Boston, MA • On-site

$50K - $66K/yr

Full-time

Posted 18 days ago

Berklee College Of Music rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

360th of 617 rated colleges and universities

Job description

Job Description:
Berklee is looking for a vibrant, student-centered Ticket Operations & Patron Services Manager to support a thriving ecosystem of live performances across iconic venues, including the Red Room at Cafe 939, David Friend Recital Hall, Berklee Performance Center, and Boston Conservatory Theater.
Aligned with Berklee's mission to educate, train, and develop students to sustain music and performing arts careers, this role is deeply mission-driven. It blends operational oversight with a strong commitment to creative innovation, equity, and exceptional service.
At Berklee, employees enjoy an inclusive, collaborative culture, a sustainable work-life balance through comprehensive benefits designed to support total well-being.
Key Responsibilities
  • Patron Experience & Accessibility: Deliver and model proactive, empathetic guest relations. Oversee accessibility requests, ADA compliance, assistive listening devices, and personalized accommodations.
  • Team Leadership: Interview, hire, train, schedule, and inspire a team of up to 15 student Box Office Clerks.
  • Ticketing Operations & Software: Assist with daily box office sales, ticket inventory management, policy enforcement, and software administration (Etix) for on-sales, presales, dynamic pricing, and VIP packages.
  • Event & Venue Management: Serve as Manager on Duty for live performances, overseeing guest entry, resolving customer inquiries, ensuring venue safety, and managing emergency protocols.
  • Banking & Financials: Execute night-of settlements via Etix and Workday, conduct monthly reconciliations, process internal purchases, and maintain accurate records for accounting and forecasting.
  • Cross-Departmental Collaboration: Partner with Marketing, Institutional Advancement, the Office of the President, and external promoters to ensure seamless event execution and clear patron communications.

Key Qualifications
  • Education & Experience: Bachelor's degree (or equivalent experience) plus 3+ years of relevant industry experience.
  • Leadership & Operations: Demonstrated people management abilities, strong supervisory skills, and direct experience with ticketing software (Etix preferred) and venue operations.
  • Accessibility Knowledge: Working knowledge of ADA regulations and adaptive technologies.
  • Mindset & Communication: Detail-oriented self-starter with exceptional conflict-resolution skills, a calm demeanor under pressure, and a collaborative spirit.
  • Certifications: Willingness to complete on-the-job training in CPR/First Aid, Crowd Management, and Active Shooter procedures.
  • Schedule Flexibility: Ability to work a hybrid schedule including frequent nights, weekends, and event-based coverage.

Hiring Range: $50,000 to $66,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
Staff

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