ZipRecruiter

Log In

1

Ticket Operations Manager Jobs in Massachusetts (NOW HIRING)

Jackpot

Lead Operations Associate (Part-Time)

Woburn, MA · On-site

$20/hr

We're seeking a dedicated and passionate Part-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Woburn ...

next page

Showing results 1-20

All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Massachusetts

Ticket Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do ticket operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for ticket operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Massachusetts? The most popular types of Ticket Operations jobs in Massachusetts are:
What are popular job titles related to Ticket Operations Manager jobs in Massachusetts? For Ticket Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Massachusetts look for? The top searched job categories for Ticket Operations Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Ticket Operations Manager jobs? Cities in Massachusetts with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

Ticket Operations & Patron Services Manager

Berklee College of Music

Boston, MA • On-site

$50K - $66K/yr

Full-time

Posted 14 days ago

Berklee College Of Music rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

359th of 615 rated colleges and universities

Job description

Job Description:
Berklee is looking for a vibrant, student-centered Ticket Operations & Patron Services Manager to support a thriving ecosystem of live performances across iconic venues, including the Red Room at Cafe 939, David Friend Recital Hall, Berklee Performance Center, and Boston Conservatory Theater.
Aligned with Berklee's mission to educate, train, and develop students to sustain music and performing arts careers, this role is deeply mission-driven. It blends operational oversight with a strong commitment to creative innovation, equity, and exceptional service.
At Berklee, employees enjoy an inclusive, collaborative culture, a sustainable work-life balance through comprehensive benefits designed to support total well-being.
Key Responsibilities
  • Patron Experience & Accessibility: Deliver and model proactive, empathetic guest relations. Oversee accessibility requests, ADA compliance, assistive listening devices, and personalized accommodations.
  • Team Leadership: Interview, hire, train, schedule, and inspire a team of up to 15 student Box Office Clerks.
  • Ticketing Operations & Software: Assist with daily box office sales, ticket inventory management, policy enforcement, and software administration (Etix) for on-sales, presales, dynamic pricing, and VIP packages.
  • Event & Venue Management: Serve as Manager on Duty for live performances, overseeing guest entry, resolving customer inquiries, ensuring venue safety, and managing emergency protocols.
  • Banking & Financials: Execute night-of settlements via Etix and Workday, conduct monthly reconciliations, process internal purchases, and maintain accurate records for accounting and forecasting.
  • Cross-Departmental Collaboration: Partner with Marketing, Institutional Advancement, the Office of the President, and external promoters to ensure seamless event execution and clear patron communications.

Key Qualifications
  • Education & Experience: Bachelor's degree (or equivalent experience) plus 3+ years of relevant industry experience.
  • Leadership & Operations: Demonstrated people management abilities, strong supervisory skills, and direct experience with ticketing software (Etix preferred) and venue operations.
  • Accessibility Knowledge: Working knowledge of ADA regulations and adaptive technologies.
  • Mindset & Communication: Detail-oriented self-starter with exceptional conflict-resolution skills, a calm demeanor under pressure, and a collaborative spirit.
  • Certifications: Willingness to complete on-the-job training in CPR/First Aid, Crowd Management, and Active Shooter procedures.
  • Schedule Flexibility: Ability to work a hybrid schedule including frequent nights, weekends, and event-based coverage.

Hiring Range: $50,000 to $66,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
Staff

What Berklee College Of Music employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply