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Ticket Operations Manager Jobs in Massachusetts (NOW HIRING)

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Ticket Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do ticket operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for ticket operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What are the most commonly searched types of Ticket Operations jobs in Massachusetts?

The most popular types of Ticket Operations jobs in Massachusetts are:

What are popular job titles related to Ticket Operations Manager jobs in Massachusetts?

For Ticket Operations Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Massachusetts look for?

The top searched job categories for Ticket Operations Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Ticket Operations Manager jobs?

Cities in Massachusetts with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Massachusetts as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

Manager, Operations & Retail, Visitor Center a

The Greater Boston Convention and Visitors Bureau

Boston, MA • On-site

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description:

The Manager, Visitor Center at Boston Common is an exciting opportunity to work with visitors to Boston from around the world and help them explore the rich opportunities Boston has to offer. In addition to assisting visitors, the manager will provide supervisory and operational oversight of staff and the retail facility. As an integral member of the team, the manager will play an important part in supporting the reemergence of the great city of Boston.


Responsibilities:

  • Responsible for training and supervising Visitor Center staff at Boston Common
  • Order and manage all retail merchandise
  • Maintain daily and monthly sales reports and visitor statistics
  • Monitor quality of service provided to visitors
  • Monitor merchandise sales and make recommendations for re-stocking.
  • Maintain ticket program inventory and monthly reports
  • Keep staff up to date with current events and Meet Boston marketing programs
  • Create monthly schedule
  • Conduct annual performance reviews for staff
  • Maintain relationship with Parks Department and Meet Boston members
  • Point of sale system / register management, including reconciliation at end of day/shift, bank deposits, troubleshooting issues; training and oversight of staff
  • Other duties as assigned
Requirements:
  • A minimum of 2 years of supervisory experience strongly preferred.
  • Prior retail experience is preferred.
  • Knowledgeable of Boston and local events preferred.
  • Outstanding hospitality, customer service skills and passion for helping others required.
  • Professionalism, dependability and punctuality are essential.
  • Prior experience with POS systems preferred.
  • Strong computer skills preferred.
  • Must be able to work weekends and holidays (on rotating schedule).

Manager, Visitor Center at Boston Common / Position Details:

  • Full-time, variable days

Meet Boston offers a comprehensive benefits package including health and dental plans, 401(k), vacation, PTO and sick time, company-paid life and disability coverage and an exciting, collegial work environment.

To apply, please submit a cover letter detailing specific qualifications for the position and salary expectations as well as a resume.


Meet Boston is the primary private sector marketing and visitor services organization charged with the development of meetings, conventions, and tourism-related business. Comprised of over 1,200 member companies in Boston, Cambridge and across New England, our goal is to enhance the economy of the region. Meet Boston is a not-for-profit, membership-driven sales and marketing organization.


Meet Boston is proud to be an equal opportunity and affirmative action employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Compensation details: 65000-70000 Yearly Salary


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