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Usa Operations Jobs in Massachusetts (NOW HIRING)

Unitek Technical Services

Operations Director

Acton, MA · On-site

The function of the NQA, USA Operations department is to: a. Ensure that assessment activities are performed in a highly professional and technical manner and that the customer's expectations are ...

New

ScaleOps

Operations Manager - USA

Boston, MA · On-site +1

HR operations end-to-end: onboarding, offboarding, benefits administration, and employee experience * Payroll coordination and compliance documentation for US employees * Vendor and partner ...

Booz Allen Hamilton, Inc.

DevOps Engineer

Arlington, MA · On-site

$77K - $176K/yr

Tampa, Florida, USA DevOps Engineer The Opportunity: Today's dynamic technology landscape demands constant and rapid innovation. To facilitate this transformation, we must ensure continuous ...

Booz Allen Hamilton, Inc.

DevOps Engineer

Arlington, MA · On-site

$77K - $176K/yr

McLean, Virginia, USA * Montgomery, Alabama, USA * Tampa, Florida, USA DevOps Engineer The Opportunity: As a DevOps engineer, you know how to set up cloud environments and provision computer ...

Booz Allen Hamilton, Inc.

DevOps Engineer

Arlington, MA · On-site

$77K - $176K/yr

Tampa, Florida, USA DevOps Engineer The Opportunity: Today's dynamic technology landscape demands constant and rapid innovation. To facilitate this transformation, we must ensure continuous ...

Booz Allen Hamilton, Inc.

DevOps Engineer

Lexington, MA · On-site +1

$77K - $176K/yr

McLean, Virginia, USA * Washington, District of Columbia, USA DevOps Engineer The Opportunity: Today's dynamic technology landscape demands constant and rapid innovation. To facilitate this ...

Booz Allen Hamilton, Inc.

DevOps Engineer

Lexington, MA · On-site +1

$77K - $176K/yr

McLean, Virginia, USA * Washington, District of Columbia, USA DevOps Engineer The Opportunity: Today's dynamic technology landscape demands constant and rapid innovation. To facilitate this ...

Saviance

DevOps Architect

Boston, MA · On-site

$72 - $94.75/hr

Job Summary : Saviance is seeking a DevOps Architect to join their team. The role involves ... Founded in 1999, the company is headquartered in Metuchen, USA, with a team of 201-500 employees.

CORT USA

Operations Manager

Stoughton, MA · On-site

$60 - $80/hr

The Operations Manager is responsible for leading all aspects of warehouse and transportation operations within the district. This includes managing daily workflows, ensuring safety and regulatory ...

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Usa Operations information

What is USA Operations?

USA Operations typically refer to the management and oversight of a company's business activities within the United States. This can include logistics, supply chain management, regulatory compliance, customer service, and local market strategy. Professionals working in USA Operations ensure that the organization's processes run efficiently and align with federal, state, and local laws. Their work is essential for companies that operate in or serve the U.S. market, helping them to achieve operational excellence and meet business goals.

What are some common challenges faced by professionals in USA Operations roles, and how can they be overcome?

Professionals in USA Operations often encounter challenges such as coordinating across multiple time zones, ensuring compliance with federal and state regulations, and balancing efficiency with cost management. Successfully navigating these issues typically requires strong communication skills, adaptability, and a proactive approach to problem-solving. Building close relationships with cross-functional teams and staying updated on regulatory changes can help USA Operations professionals address these challenges effectively and contribute to overall organizational success.

What are the key skills and qualifications needed to thrive as a USA Operations manager, and why are they important?

To thrive as a USA Operations Manager, you need strong leadership, analytical, and organizational skills, typically supported by a degree in business administration or a related field. Familiarity with enterprise resource planning (ERP) systems, supply chain management tools, and proficiency in data analysis software are commonly required. Excellent communication, problem-solving abilities, and adaptability are essential soft skills for managing teams and responding to dynamic business needs. These skills and qualifications are vital for ensuring efficient operations, driving business growth, and maintaining a competitive edge.

What is the difference between Usa Operations vs Usa Customer Service Representative?

AspectUsa OperationsUsa Customer Service Representative
Primary RoleOversees business processes, logistics, and operational efficiencyHandles customer inquiries, provides support, and resolves issues
Required SkillsProcess management, problem-solving, organizational skillsCommunication, empathy, problem resolution
Work EnvironmentOffice setting, possibly cross-functional teamsCall centers, customer support centers
Common CertificationsBusiness administration, operations managementCustomer service certifications, communication courses

While Usa Operations focuses on managing business processes and logistics, Usa Customer Service Representatives primarily handle customer interactions and support. Both roles are essential in the industry but differ in responsibilities, skills, and work environment.

What are the most commonly searched types of Usa Operations jobs in Massachusetts?

The most popular types of Usa Operations jobs in Massachusetts are:

What are popular job titles related to Usa Operations jobs in Massachusetts?

For Usa Operations jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Usa Operations jobs in Massachusetts look for?

The top searched job categories for Usa Operations jobs in Massachusetts are:

What cities in Massachusetts are hiring for Usa Operations jobs?

Cities in Massachusetts with the most Usa Operations job openings:

Usa Operations jobs near you
Infographic showing various Usa Operations job openings in Massachusetts as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 95% In-person, 3% Hybrid, and 2% Remote job distribution.

Operations Director

Unitek Technical Services

Acton, MA • On-site

Full-time

Posted 2 days ago

New

Job description

National Quality Assurance

Job Description: OPERATIONS DIRECTOR


1. Role of the Department:

The function of the NQA, USA Operations department is to:

     a. Ensure that assessment activities are performed in a highly professional and

         technical manner and that the customer’s expectations are exceeded.

     b. Hire and train auditors and associates to NQA, USA’s processes and system

         manual requirements.


2. Job Purpose

     a. Provide leadership to full-time and sub-contracted assessors throughout the areas

         that NQA, USA operates.

     b. Will be technical resource to all staff and clients

     c. Assist in the development of new internal/external processes.

     d. Hires and trains staff in accordance with established corporate policies and

         procedures.

e. Performs other duties as assigned


3. Qualifications and Experience:

     a.   4 years quality related experience.

     b.   Bachelors degree or 4-10 years related experience and/or training.

     c. Extensive knowledge of the NQA, USA internal/external processes.

     d. Knowledge of industry standard requirements.


4. NQA, USA Organizational Chart:

(see controlled copy)


5. Management:

Reports to the General Manager


6. Principal Tasks:

    The Operations Director (OPD) is specifically required to:

     a. Adhere to budgetary constraints

     b. Establish and monitor company wide auditor/associate hiring plans

     c. Ensure the integrity of the assessment process

     d. Ensure proper auditor/assessor utilization and that scheduling of activities

         between regions is being effectively managed

     e. Develop monthly metrics/indicators to measure Operation Department

         performance (including regions/international efforts)

     f. Provide guidance on the use of the company CRM, EQM

     g. Interface with the Business Unit Directors on training matters

     h. Developing/supporting new initiative activities and standards

   Issue 2 Page 1 of 2 May 26, 2023

     i. Coordination of company wide multi-site clients

     j. Assist with future program development (e.g. new office database, new forms

       programs, etc.)

     k. Overseeing Program Management execution (Program Manager as needed)

     l. Assist with the Standard/Non-standard industry sector technical groups

     m. Ensure the Business Units are properly supported/functioning

     n. Communicate BUM/industry feedback to proper points of contacts

     o. Oversee the file review process (Certificate, Surveillance, Triennial)

     p. Oversee the contract review process

     q. Implementing monthly operations meetings and providing continuous feedback

        to associates/auditor

     r. Attend and Present in the NQA, USA auditor conferences

     s. Support development of Operations Bulletins

     t. Developing resource input information for General Manager review/approval

     u.  Ensure that auditor files maintain proper documents (i.e. confidentiality, etc.)

     v. Oversee the progress of company projects program development, enhancement)

     w. Providing input for the annual NQA, USA budget

     x. Overseeing the company wide “Blue List”

     y. Providing input to Quality Manager regarding Misuse of the Mark

     z. Ensure that auditors/associates are effectively implementing the Systems Manual

     aa. Modifying applicable sections of the Systems Manual

     bb. Reviewing staff expense reports/time cards as needed

     cc. Perform assessment activities as needed.

     dd. Ensure completion of confidentiality form.

     ee. Identify appropriate staff training needs.