Ticket Operations Associate Jobs in Massachusetts

Summary:
Flex Team Operations Associate/Monitor Tech will function in a supportive role to a registered nurse and work collaboratively with the health care team in the management of patient care. This position on the Flex Team allows the applicant to work with diverse patient populations; Flex Team OA/MTs will float to multiple units in the adult hospital based on staffing needs. Flex Team OA/MTs report to the Clinical Manager but daily activities are coordinated by the clinical supervisor. Responsibilities include organizing the patient medical record, filing documents in a patient record, facilitating communication among staff, relaying messages/information to staff members, facilitating bed management and patient throughput, performing necessary functions to process direct admissions to the unit, acting as a receptionist for visitors to the units and also as a business partner to the department and clinical staff, orienting patients and families to the unit, answering routine questions, multitasking, observing cardiac monitors, identifying and reporting irregular rhythms to a registered nurse for intervention, recording ECG monitor strips and ensuring maintenance of all monitoring equipment. This job requires organization, accountability, flexibility and the capacity to adapt to constantly changing work environments.
Job Responsibilities:
1) Round throughout various medical surgical and telemetry units. Cover full shifts or break times.
2) Bed Management: Tracks, prioritizes and assigns beds. Communicates with BMD and BM for admissions, discharges and transfers (ADTs). Coordinates unit/department ADTs. Checks BMD enters new data, and advises Charge Nurse of changes. Checks CIS for discharge orders, follows up with MD, CM RN to assure discharge documents are complete. Enters discharges in OA Gold and pending discharges in BMD. Monitors BMD for observation patients to determine if patient needs discharge or status change. Tracks new admissions from the ED. Retrieves SBAR data from the ED and communicates to the nursing staff. Carries BMD and communicates with the charge nurse to retrieve SBAR.
3) Proficiently and accurately utilizes the following computer applications in daily work: C Word, OA Gold, SMS, CIS, Premise, BMD, and People Soft.
4) Communication: provides report/handoff to next shift including pending discharges, admissions in process, empty beds, beds being cleaned, and closed beds with the reason. Contacts other departments for priority tests for patients identified for next day discharge. Answers telephones and relays messages promptly with consistent accuracy to team members. Responds to routine inquires knowledgeably and/or refers them to appropriate person, assists staff as requested, ensures identified problems are communicated accurately and promptly. Places calls to MD's and ancillary departments to facilitate patient care and throughput. Where appropriate, coordinates communication with NEOPO and related paperwork in conjunction with RN. Screen calls for clinical team and facilitate communication of information requested.
5) Observes cardiac monitors. Identifies and reports irregular rhythms to registered nurse for interpretation and intervention. Records and processes EKG monitor strips for defined
6) Hospital Records and logs: Maintains patient chart in proper sequence and labels pages with patient name. Prepares record prior to transfer and discharge. Explains and obtains signatures for Medicare forms. Organizes chart for Medical Records, faxes or copies records as needed. Sends discharge record to HIM (old and new) immediately after discharge. Updates discharge/admission log. Insures complete information is sent with transfers. Prepares patient charge ticket for data entry and keeps accurate record on unit. When appropriate, enter data into PCM auditor at specified times. Replenish and restock unit audit tools (i.e. refrigerator logs, negative pressure room logs, etc.). Other unit logs i.e assignment books, sick call records, Koronos variance forms, etc.
7) Unit Resource: Functions as a greeter for the arrival of new patients/families to the unit/department. Assists other departments with information and or answers to questions as requested. Post/file MD schedules
8) Inventories, maintains and charges supplies. Initiates requisitions and requests accurately and in a timely fashion. Stores supplies within 24 hours of receipt in designated area. Records or submits charges and/or credits for patient supplies as needed. Coordinate paper supplies with Print Shop and/or Distribution to maintain unit/department par levels.
9) Is knowledgeable of and intiates emergency procedures as needed/directed within unit/department. Verbalizes knowledge and location of emergency equipment. Mobilizes emergency support personnel through immediate telephone contact.
10) Serves as a unit based resource for Zoned Hospitalist and medical/surgical teaching teams. Assist Hospitalist during clinical rounds, i.e. initiate phone calls, send faxes and call consults as directed by Zoned Hospitalist. Make available the unit based assignment (RN/Case Manager/Social Worker as well as covering RNs [i.e. lunch and breaks] daily for Hospitalist. Maintain and identify specific workstations for Hospitalists which include computer and telephone access. Works with Access Services and patient/family to secure post-discharge follow-up appointments. Identifies daily the Hospitalist of the day through electronic systems and prints this form for team use throughout the day. Posts break and lunch coverage in a central location for ease in obtaining patient related information and fostering communication.
Required Work Experience:
1) 3 years of Acute care hospital experience
2) Experience with at least one year as Level II OA at BMC
Preferred Work Experience:
1) None Listed
Skills and Competencies:
1) Computer literate, good interpersonal skills Must take and pass required dysrythmia couse within 6 weeks of hire
2) OAS Gold Training, Conflict Resolution Training, Delegation Training, Team Training, Critical thinking skills, Ability to organize and prioritize, Ability to read and write in English and meets all basic and unit specific OA Competencies and BH Operating Standards for OA/MT level 3
Education:
GED or HiSET (Required)
Certifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$20.79 - $23.90 - $28.08
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.