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Ticket Operations Assistant Jobs in Minnesota (NOW HIRING)

LineQuest

Operations Manager

Cambridge, MN · On-site

... • Monitor daily ticket flow and resource allocation to maintain productivity and on-time ... Assist with hiring, interviewing, and onboarding of new staff within the area. • Oversee the ...

Line Quest, LLC

Operations Manager

Cambridge, MN · On-site

... • Monitor daily ticket flow and resource allocation to maintain productivity and on-time ... Assist with hiring, interviewing, and onboarding of new staff within the area. • Oversee the ...

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Ticket Operations Assistant information

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Minnesota? The most popular types of Ticket Operations jobs in Minnesota are:
What are popular job titles related to Ticket Operations Assistant jobs in Minnesota? For Ticket Operations Assistant jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Assistant jobs in Minnesota look for? The top searched job categories for Ticket Operations Assistant jobs in Minnesota are:
Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in Minnesota as of July 2026, with employment types broken down into 63% Full Time, and 37% Part Time. Highlights an 100% In-person job distribution.

Assistant Director, Ticket Operation and Sales

University of St Thomas

Saint Paul, MN • On-site

$45K - $51K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

University Of St. Thomas (Minnesota) rating

8.1

Company rating: 8.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

154th of 614 rated colleges and universities

Job description

OVERVIEW
The University of St. Thomas invites qualified candidates to apply for an Assistant Director of Ticket Operation and Sales position within the department for Intercollegiate Athletics.
The University of St. Thomas embraces belonging and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion an inclusive environment. The University is an Equal Employment Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or other protected characteristic. This commitment to inclusion and equal opportunity is consistent with our mission: Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good. A successful candidate will possess a commitment to the ideals of this mission.
JOIN OUR COMMUNITY
The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:
  • Tuition Remission for employees, spouses, and dependents
  • Generous Retirement Contributions to support your future
  • Comprehensive Health Coverage including medical, dental, and vision
  • Fully Paid Insurance: disability, life, and AD&D
  • Paid Parental Leave to support growing families

Salary Range: $45,000 to $51,000
The University of St. Thomas has provided a salary range that represents its good faith estimate of what the University may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.
JOB SUMMARY
The Assistant Director of Ticket Operations & Sales plays a critical role in driving ticket revenue and managing daily ticket operations for the athletic department. This position requires a hands-on professional who actively sells tickets, oversees ticketing systems and processes, and supports game-day operations across multiple sports. The Assistant Director works closely with marketing, development, and external relations to maximize attendance, revenue, and fan experience while operating effectively in a lean, fast-paced environment. This role requires strong communication skills, organization, a customer-focused attitude, and the ability to handle a fast-paced environment.
ESSENTIAL FUNCTIONS
Ticket Ops & System Management
  • Assist with the setup and management of all ticketed events in the ticketing platform (Paciolan)
  • Lead game ticket operations for assigned sports including setting up scanners, box office operations, student supervision and customer resolution.
  • Assist with the build out for upcoming events, manage inventory, pricing, seating maps, and promotional codes.
  • Process ticket orders, account updates, exchanges, and refunds while ensuring accuracy and compliance.
  • Ensure compliance with NCAA, conference, and institutional ticketing policies.
  • Collaborate with event staff and other departments to ensure a seamless event experience for attendees.

Ticket Sales & Revenue Generation
  • Generate ticket revenue through direct outbound sales efforts including season tickets, mini-plans, group sales, and premium seating.
  • Manage a personal sales portfolio driven to meet or exceed established departmental revenue goals annually.
  • Develop relationships with alumni, corporate partners, community organizations, and campus partners to grow and advance ticket sales and attendance across ticketed sports.
  • Assist in the planning and execution of sales campaigns, promotional nights, and targeted outreach initiatives.
  • Support ticket sales and operations efforts for all assigned ticketed sports.

Customer Service
  • Address customer inquiries, concerns, and complaints in a professional and courteous manner.
  • Provide accurate information about events, including dates, times, locations, and ticket pricing.
  • Resolve issues related to ticketing, such as refunds, exchanges, and lost tickets, in accordance with company policies.

QUALIFICATIONS
Minimum Qualifications
  • Bachelor's degree
  • One year experience in ticket sales and/or ticket operations, customer service, or a related field
  • Proficiency with ticketing software
  • Strong interpersonal and communication skills
  • Ability to handle stressful situations and resolve conflicts effectively
  • Flexibility to work evenings, weekends, and holidays as required

Preferred Qualifications
  • Masters degree
  • Prior experience at the college or professional level
  • Experience with Paciolan ticketing software

Physical Requirements
The ability to work in and move about office and recreational facility setting. The ability to use a computer and other office equipment. The ability to lift equipment weighing up to 40 lbs. The ability to commute to offsite locations to attend meetings. The ability to read printed materials and a computer screen. The ability to communicate in person, by email, via video, and over the telephone. The University provides reasonable accommodations to qualified individuals with disabilities who require and request accommodations in order to perform the essential functions of their jobs.
HOW TO APPLY
All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.
In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.
Official job posting is available at www.stthomas.edu/jobs.

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