Ticket Operations Assistant Jobs in Minnesota (NOW HIRING)

Position Title: Audience Development and Communications Specialist for Music Organizations.
Department: Music Organizations.
Classification: Exempt.                             
FTE: 1.0.
Work Schedule: Full time. Hours to be worked during campus office hours, Monday - Friday, 8:00 a.m. - 5:00 p.m., plus evenings and weekends as required for concert management and tour staffing; local travel (Twin Cities metro area), national, and international travel, for up to 15% of work schedule; overnight trips average 6-7 trips per year. Flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors.
Work Location: On Campus.
Salary Range: $48,466 - $54,188.
 

Position Overview:
The Audience Development and Communications Specialist for Music Organizations leads and develops strategies for audience growth, marketing, communications and ticketing for St. Olaf Music Organizations. Coordinate promotional efforts, sales operations, and cross-functional projects that support concerts, tours, and special events in alignment with the artistic and educational mission of the ensembles managed by St. Olaf Music Organizations.
 

Essential Job Duties:

• Audience Development and Communications - 50% of time.
  • Develop and implement marketing and public relations strategies for the purpose of building and engaging audiences for Music Organizations ensemble performances nationwide, increasing attendance and ticketing revenue, and strengthening institutional visibility through earned and paid media, digital communications, grassroots outreach, and audience-focused promotional campaigns.
  • Develop a data-informed environment to track and measure audience development efforts, including promotional effectiveness, audience engagement, patron feedback, and attendance trends among prospective students and other key audiences at concerts and events, using data to inform future audience growth and engagement strategies.
  • Plan and attend pre-tour visits as needed, scheduling meetings related to promotion, marketing, audience development, and local alumni and high school engagement; develop a comprehensive strategy that reflects the unique needs of each touring ensemble and city.
  • Staff ensemble tour(s) as requested and needed, including onsite ticket management.
  • Ensure clear and timely project management between Music Organizations and Marketing & Communications, including advertising, the production of programs and printed materials for the Ambassador ensembles, tours, special events, and the St. Olaf Christmas Festival.
  • Oversee production and ensure deadlines for advertising and printed materials including posters, fliers, concert programs, radio media, grassroots efforts, and marketing communication with venues and hosts.
  • Lead and implement strategies for social and digital media. Manage all aspects of the website for Music Organizations and the ensembles it supports.
  • Manage Musicwear retail operations in conjunction with the Ticketing and Communications Coordinator. 
  • Manage and produce printed concert programs in conjunction with the Ticketing and Communications Coordinator. 
  • Manage budget and account management for related areas.
  • Provide operational and organizational support for the Music Organizations office. 
  • Other duties as apparent or assigned.
     
•  Ticketing - 20% of time.
  • Develop and oversee all aspects of tour and special event concert ticket sales strategy, projections, and execution. 
  • Manage on-site ticket sales on tour and train volunteer ticket takers and ushers. 
  • Supervise the Ticketing and Communications Coordinator for pre-event ticket sales and onsite ticket management for the St. Olaf Christmas Festival.
     
• St. Olaf Records - 15% of time
  • Direct and administer St. Olaf Records as a core component of Music Organizations, maintaining responsibility for high-level strategic planning and comprehensive daily management.
  • Establish and execute a sustainable long-range roadmap and development objectives that support institutional priorities and ensure the label's ongoing success.
  • Partner with the Audience Development and Communications Specialist to design and manage promotional campaigns, digital initiatives, and social media outreach tailored to expanding the record label's visibility.
  • Supervise all record-related logistical operations, encompassing inventory control, order fulfillment, sales monitoring, and onsite retail coordination during ensemble tours.
  • Monitor financial health and organizational efficiency, reporting on resource requirements and significant strategic shifts to the Director of Music Organizations.
     
• Supervisory responsibilities - 15% of time.
  • Supervise and train the Ticketing and Communications Coordinator.
  • Manage student staff engaged in concert program preparation and proofreading, establishing workflows, deadlines, and quality-control processes to ensure timely and accurate production.
  • Lead recruitment, training, supervision, and evaluation of student office assistants and proofreaders.
     

Supervision Received and Exercised:

• Reports to the Director of College Relations for Music Organizations.                                 
• This position supervises both staff and student workers. 
   

Required Qualifications:

• Education: 
  • Bachelor's degree or equivalent work experience.
     
• Experience: 
  • 3+ years of experience as a marketing strategist in the performing arts or 3+ years of experience as an agency partner with a performing arts client.
     
• Other:
  • Must maintain a valid driver's license and meet St. Olaf College driver authorization criteria with a satisfactory driving record. Hold and maintain a valid passport.
     

Preferred Qualifications:

• Education: 
  • Advanced degree and relevant coursework in marketing/communications, arts management, music (education or performance) and ensemble performance.
     
• Experience: 
  • Music ensemble and touring experience. Experience working in a college or university setting. 5+ years of experience in a leadership role as a marketing strategist in the performing arts, ideally with a musical ensemble at the college or professional level. Proven track record in achieving financial marketing goals within the performing arts industry. Supervisory experience. 
     

Desired Knowledge, Skills, and Abilities:

• Highly organized and detail-oriented, with the ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Strong critical thinking, problem-solving, and decision-making abilities, with the flexibility and composure to adapt quickly and respond effectively under pressure.
• Excellent interpersonal, written, and verbal communication skills, with the ability to build collaborative relationships with a wide range of internal and external constituents.
• Self-directed, proactive, and innovative, with the ability to take initiative, work independently, and carry projects through to completion while contributing positively to a collaborative team environment.
• Proficiency in digital communication, data analysis, budgeting, and technology platforms, including website management, social media, ticketing systems, and standard office software applications.
• Ability and willingness to support, respect and commit to embracing diverse backgrounds, values and points of view to build a strong and inclusive community including faculty, staff, students and constituents.
   

Prerequisites:

• Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College.  Please note, St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.
   

Disclaimer:

• This position may require you to report early, stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary.
• This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.
• Review of applications begins immediately and continues until the hire is complete. We accept only online applications.

Join Our Community - Work at St. Olaf!

Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, historic river town of 20,000 located 45 minutes south of culturally rich and diverse Minneapolis and St. Paul. 

The college offers an academically rigorous, nationally ranked liberal arts education that fosters the development of the whole person in mind, body, and spirit and emphasizes learning in an inclusive and globally engaged community. We encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community.

The college offers a comprehensive benefits package, including a 9% retirement match, contributions to eligible employees' health savings accounts, a significant tuition discount (up to a 90% reduction) at ACM, GLCA, and ELCA colleges and universities for employees' children, and generous paid time off. For a full review of the college's benefits, please see the summary of our benefits here: https://wp.stolaf.edu/hr/benefits/

To provide a safe and secure educational environment, St. Olaf College verifies the accuracy of all credentials presented by applicants and conducts a criminal background check on every new hire.

A summary of the Flexible Work Policy for staff: https://wp.stolaf.edu/hr/flexible-work-policy/

A link to our Community and Belonging page: https://wp.stolaf.edu/equity-inclusion/

A virtual campus tour: https://www.stolaf.edu/multimedia/play/?p=483

An overview of Northfield: https://wp.stolaf.edu/admissions/visit/northfield/

An overview of the Twin Cities: https://wp.stolaf.edu/admissions/visit/twincities/

For Staff Application Assistance:

hrstaff@stolaf.edu

507-786-3068

For Faculty Application Assistance:
facultysearch@stolaf.edu
507-786-3356

Nondiscrimination Policy

St. Olaf College does not discriminate on the basis of sex, race, color, creed, national origin, gender identity, gender expression, sexual orientation, age, religion, disability, marital status, veteran status, or status with regard to public assistance.  St. Olaf College prohibits discrimination and harassment based upon these and any other legally protected status in any education program or activity that it operates, including in admissions and employment. 

Inquiries about this nondiscrimination policy may be referred to St. Olaf College's Director of Equal Opportunity, the U.S. Department of Education's Office for Civil Rights, or both. St. Olaf's Director of Equal Opportunity (who serves as the College's Title IX, Title VI, and Section 504 Coordinator) is Pamela McDowell, Tomson Hall, mcdowell@stolaf.edu, (507) 786-3465.