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Ticket Operations Assistant Jobs (NOW HIRING)

AEG

Manager, Ticket Operations

Pearl, MS · On-site

Keep the Details Clean: Assist with payment follow-up, ticket fulfillment, reconciliation, donation requests and other administrative responsibilities tied to the ticketing operation. What We Need ...

AEG

Ticket Operations- Internship

Irvine, CA · On-site

$16.25 - $21.25/hr

Works closely with Director of Ticket Operations & Data Analytics and the Assistant Director of Ticket Operations * Provide the highest level of service, ensuring all issues are resolved in an ...

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

Provide excellent customer service to all existing and potential clients * Assist with all aspects of Ticket Operations and serve as a key representative of the Ticket Operations Department across ...

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How much do ticket operations assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ticket operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.
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Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Manager, Ticket Operations

Pearl, MS • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

Full-time

Medical, Retirement, PTO

Posted 29 days ago

Key responsibilities

  • Own the Ticketing System by building, managing, and maintaining ticketed events in TIXR.

  • Generate revenue by actively selling tickets, prospecting for new business, and closing sales to meet personal sales goals.

  • Support the sales team by processing orders, managing inventory, solving ticketing issues, and assisting with administrative responsibilities.

Job description

Manager, Ticket Operations
About the Mud MonstersThe Mississippi Mud Monsters are a professional baseball team in the Frontier League, playing at Trustmark Park in Pearl, Mississippi.
Our business goes well beyond the games on the field. Trustmark Park is a year-round entertainment venue, hosting Mud Monsters baseball, The Southern Lights holiday festival, group outings, special events and community experiences throughout the year.
We believe great ticketing is more than processing orders or scanning barcodes. It is one of the engines that drives our business.
That is why this position is both operations and sales.
We are looking for someone who can own the systems, inventory and box office that keep our ticket business organized - while also building relationships, selling tickets and directly generating revenue.
Who We're Looking For
We're looking for a ticketing professional who understands that great operations and great sales are connected.
You can build an event, manage inventory, troubleshoot a ticketing issue, pull a clean sales report and keep a box office running smoothly.
But you can also pick up the phone.
You are comfortable prospecting, talking with businesses and organizations, building relationships, presenting ticket options and asking for the sale.
This is a hands-on management position. You will support the sales team and make the entire ticketing operation better, but you will also carry your own sales goals and be responsible for producing revenue.
If you are looking for a position where you simply administer the ticketing system while everyone else sells, this probably is not the right fit.
If you like being the person who understands how everything works - and you still want your own number on the sales board - we should talk.
What You'll Be Doing
  • Own the Ticketing System: Build, manage and maintain ticketed events in TIXR, including Mud Monsters games, The Southern Lights and other special events.
  • Generate Revenue: Carry personal sales goals and actively sell season tickets, ticket plans, groups and other ticket products. Prospect for new business, build relationships and close sales while earning commission on your production.
  • Support the Sales Team: Work closely with account executives and other sellers to process orders, manage inventory, build offers, solve ticketing issues and make it easier for the team to sell.
  • Manage Inventory: Maintain accurate seating inventory, holds, ticket products, pricing and availability across events.
  • Lead the Box Office: Oversee box office operations on game days and event days, including staffing, training, customer service and problem solving.
  • Take Care of the Customer: Handle will-call, exchanges, reprints, account questions, premium service requests and other ticketing needs with professionalism and urgency.
  • Own the Numbers: Produce accurate reporting on ticket sales, revenue, attendance and inventory. Help leadership and the sales team understand what is selling, what is not and where opportunities exist.
  • Build an Upsell Culture: Train and encourage box office and game-day staff to recognize opportunities to improve the fan experience while generating additional ticket revenue.
  • Keep the Details Clean: Assist with payment follow-up, ticket fulfillment, reconciliation, donation requests and other administrative responsibilities tied to the ticketing operation.

What We Need From You
  • 2-3 years of experience in ticketing, box office operations, sports sales or a closely related field.
  • Experience working within a ticketing platform. TIXR experience is a plus, but not required.
  • A sales-driven mindset and comfort carrying an individual revenue goal.
  • Demonstrated ability to prospect, build relationships and close business.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-moving environment.
  • Strong analytical skills and comfort working with ticket sales, revenue and attendance data.
  • Proficiency with Microsoft Office, particularly Excel.
  • Excellent customer service and communication skills.
  • Ability to solve problems calmly and professionally.
  • Willingness to work nights, weekends, holidays and other hours required by the sports and entertainment schedule.

What Success Looks Like
Success in this role means the ticketing operation is accurate, organized and dependable.
It means the sales team has the tools, inventory and information it needs to succeed.
It means fans receive great service from the moment they purchase a ticket through the moment they enter the ballpark.
And it means you are producing revenue yourself.
This is not an operations position with sales added on the side. Both parts of the job matter.
We want someone who takes pride in running a great ticket operation and understands that, in our business, everyone has a role in driving revenue.
Perks of the Swamp
  • Competitive base salary plus commission on personal sales
  • Health insurance
  • 401(k) with company match
  • Unlimited PTO with manager approval
  • Mud Monsters apparel and team benefits
  • The opportunity to play a major role in the growth of professional baseball and year-round entertainment at Trustmark Park

If you can keep the ticketing operation tight, make the sales team better and still go out and create revenue of your own, we'd love to hear from you.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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