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Ticket Operations Assistant Jobs (NOW HIRING)

AEG

Intern, Ticket Operations- Kane County Cougars

Geneva, IL · On-site

$15 - $19.50/hr

The Ticket Operations Intern will support the ticketing needs of all customers by delivering ... ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: * Assist customers ...

Houston Astros

Ticket Experience Ambassador

Houston, TX · On-site

Manager, Ticket Operations Classification: Part-Time/Non-Exempt/Seasonal Summary/Objective: As a Ticket Experience Ambassador, you will work out of the Ticket Sales and Service department to assist ...

Alabama State University

Ticket Seller

Montgomery, AL · On-site

$38K/yr

Alabama State University, Operations Event Management, invites applications for the position of ... assist with collection of report data Greet patrons, answer questions regarding event times ...

baltimoreravens

$16.50/hr

... Operations team, to identify, develop, and implement solutions for ticket-related issues and guest concerns. * Maintain a strong working knowledge of M&T Bank Stadium to assist fans with general ...

The Pennsylvania State University

Join our team at the Penn State Intercollegiate Athletics Ticket Operations Office ... We are currently seeking individuals to assist with game-day ticketing for ICA sporting events.

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How much do ticket operations assistant jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for ticket operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Operations Assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a Ticket Operations Assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a Ticket Operations Assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
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Ticket Operations Assistant jobs near you
Director of Ticket Operations

Director of Ticket Operations

University of Louisiana Monroe

Monroe, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

Job description

Salary: Depends on Qualifications
Location : 700 University Avenue, Monroe, LA, LA
Job Type: Full-Time
Job Number: 01653
Division: Athletics
Opening Date: 04/23/2026
Control Number: 8861
Job Summary
The purpose of the Director of Ticket Operations job is to ensure that the University assets are protected through adherence to applicable external and internal regulations and appropriate external representation of ULM Athletics.
Duties and Responsibilities
  • Direct oversight of all Ticket Office personnel including, but not limited to, full-time, student workers, interns, graduate assistant, and Scouts
  • Create and maintain a detailed tracking plans of the status for all ticket sales, orders and payments to be used for reconciliations.
  • Research and reconcile process of outstanding check requests, invoices, ticket orders and reimbursements
  • Reconciliation of all athletic ticketed events for both season and single game tickets including, but not limited, to Football, Men's and Women's Basketball, Baseball, and Softball
  • Interact with ULM fans and season ticket members over phone, electronically
  • Build and maintain event manifests while developing additional ways to promote the most efficient and effective ways to sell, operate and service
  • Provide exceptional customer service to customers, university staff, and vendors
  • Act as sales compliance to ensure that all measured tasks/goals for revenue, operations are met in an efficient manner
  • Provide Game day operations to general public, coordinating the work schedules for ULM Scouts
  • Continually expand, enhance and promote electronic ticketing features
  • Provide revenue breakdowns, as requested, of results and future forecasting to the Athletic Director, Executive Associate Athletic Director and Director of Athletic Business Operations
  • Additional responsibilities as assigned by Athletic Senior Staff.
  • Assist marketing personnel with the development of sales and support materials.
  • Work closely with athletic development office to ensure proper management of athletic donor programs as they relate to ticket sales initiatives and donor relations
  • Flexibility to work nights, weekends, and holidays as needed.
  • Strict adherence to established NCAA, Sun Belt Conference, University Louisiana at Monroe and University of Louisiana System rules and regulations.

Minimum Qualifications
  • Minimum qualifications includes a bachelor's degree, master's degree preferred; collegiate experience preferred
  • Strong oral and written communication skills;
  • Knowledge of communication and marketing best practices;
  • Organizational skills and ability to handle multiple tasks and details effectively;
  • Ability to effectively interact with a wide variety of constituencies;
  • Must maintain a thorough knowledge of NCAA, Sun Belt, and ULM rules and regulations
  • Ability to meet established deadlines;
  • Proficient knowledge of Veritix/AXS ticketing system or similar software; and proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Employees are eligible for a full benefits package (health, dental, vision, life, retirement, leave, etc.) ULM offers a wide range of employee benefits. for more information regarding benefits.

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