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Ticket Operations Assistant Jobs (NOW HIRING)

Tennesseetitans

Manager, Ticket Operations

Nashville, TN · On-site

Serve as the main ticket contact for partnership and football departments. * Assist with execution ... Operational Execution - Manages multiple projects and game day responsibilities in a fast-paced NFL ...

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Ticket Operations Assistant information

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How much do ticket operations assistant jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for ticket operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Operations Assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a Ticket Operations Assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a Ticket Operations Assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
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Ticket Operations Assistant jobs near you
Manager, Ticket Operations (56965)

Manager, Ticket Operations (56965)

DIAMOND BASEBALL HOLDINGS LLC

Memphis, TN

Other

Posted 16 days ago

Job description

Manager, Ticket Operations

The Memphis Redbirds, AAA affiliate of the St. Louis Cardinals are seeking an enthusiastic, driven, and energetic individual to join our ticket operations team. The selected candidate must be available to work a flexible schedule including nights, holidays, and weekends. This position is responsible for overseeing and managing all facets of ticket operations, box office, game day ticket services and supporting ticket sales in the creation and execution of ticket packages, season tickets and other ticket sales. This includes ticket order processing, printing and distribution as well as delivering accurate and timely daily reports.

Essential Duties and Responsibilities 

  • Lead the creation, development, and maintenance of ticketed events through Tickets.com 
  • Assist with creating, managing, plans, promo codes, and other ticketing system programming needs. 
  • Work with Tickets.com to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues. 
  • Manage and maintain stadium seating inventory for all ticket types.
  • Coordinate with the Ticket Sales team on venue and seating inventory for games and events. 
  • Manage all game/event day box-office operations and staff.  
  • Serve as a point of contact for all ticket-related questions and box office inquiries. 
  • Coordinate with sales department for all ticketing, fulfillment, and service needs of premium ticket holders. 
  • Service internal requests such as ticket purchases, ticket reprints, and Will-Call. 
  • Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and ticket mailing. 
  • Staff and support ticket operations and sales for stadium events when necessary. 
  • Fulfill approved ticket donation requests. 
  • Provide ticket sales reports and attendee analytics to management while directly impacting strategy decisions for the sales department (categories, opportunities for growth, etc.) 
  • Track and follow-up on missed and failed ticket payments, as well as any other ticketing payment discrepancies. 
  • Train and incentivize gameday staff to upsell and provide positively amazing service. 
  • Serve as primary contact with Tickets.com and work closely with our sales representatives to fulfill tasks. 
  • Recruit, hire, and train game day staff and interns.

Qualifications: 

  • Strong attention to detail, excellent communication skills, extensive customer service skills. 
  • Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment. 
  • Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint. 
  • Extensive understanding of Tickets.com, ProVenue system required. 
  • Knowledge of Account Manager Tools, and Online Account Manager required. 
  • Able to work independently and as an effective team member. 
  • Strong oral and written communication, execution, and analytical skills. 
  • Ability to motivate and maintain effective working relationships with staff and partners. 

Experience Requirements: 

  • Bachelor’s Degree, Business or Sports Management preferred. 
  • A minimum of 1 year of experience managing a Ticket Office in a related or similar ticketing environment. 

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