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Ticket Operations Assistant Jobs (NOW HIRING)

Vinik Sports Group

This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist ... Act as liaison between frontline window staff and full-time Ticket Operations staff * Independently ...

baltimoreravens

$16.50/hr

... Operations team, to identify, develop, and implement solutions for ticket-related issues and guest concerns. * Maintain a strong working knowledge of M&T Bank Stadium to assist fans with general ...

Los Angeles Rams

Ticket Ops Coordinator

Los Angeles, CA · On-site

$24.04/hr

... * Assist with internal ticket order requests. * Additional responsibilities as assigned. Role Qualifications (Skills/Experience/Capabilities): * Previous experience in ticket operations or customer ...

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How much do ticket operations assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticket operations assistant in the United States is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticket operations assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a ticket operations assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a ticket operations assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
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Ticket Operations Assistant jobs near you
Infographic showing various Ticket Operations Assistant job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,222 per year, or $19.8 per hour.

Assistant Director, Ticket Operations (Athletics)

University of Arizona

Tucson, AZ

Full-time

Re-posted 22 days ago

University Of Arizona rating

7.2

Company rating: 7.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

382nd of 617 rated colleges and universities

Job description

  • Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
  • Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions. 
  • Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
  • Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
  • Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
  • Create reports for senior leadership tracking sales trends and processes.
  • Assist with hiring, training, and supervising student workers in-office and at events.
  • Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
  • Budget accountability and additional duties as assigned.

Knowledge, Skills, and Abilities:

  • Demonstrated extensive knowledge of the Paciolan Ticketing System.
  • Knowledge of NCAA rules and regulations.
  • Ability to problem solve and make decisions.
  • Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
  • Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
  • Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects.
  • Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.

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