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Ticket Operations Assistant Jobs in Virginia (NOW HIRING)

Livenation

Ticket Seller - Jiffy Lube Live

Bristow, VA · On-site

Balancing and reconciling daily/nightly ticket sales * Assist Manager/Supervisor in reconciliation ... Daily operations on Ticketmaster host system for sales and other tasks. * Following opening and ...

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Ticket Operations Assistant information

What are the key skills and qualifications needed to thrive as a Ticket Operations Assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a Ticket Operations Assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a Ticket Operations Assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Virginia? The most popular types of Ticket Operations jobs in Virginia are:
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Ticket Operations Assistant jobs near you
Assistant Director / Ticket Operations

Assistant Director / Ticket Operations

Virginia Polytechnic Institute and State University

Blacksburg, VA • On-site

$45K/yr

Full-time, Part-time

Re-posted 25 days ago

Virginia Tech rating

7.8

Company rating: 7.8 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

199th of 552 rated colleges and universities

Job description

Assistant Director / Ticket Operations
Job no: 535639
Work type: Administrative & Professional
Senior management: President
Department: Athletic Department
Location: Blacksburg, Virginia
Categories: Other
Job Description
The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.
The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations.
Required Qualifications
Bachelor's degree with relevant experience in a related field, or a master's degree.
Experience working in ticket operations or similar fast-paced customer service environment.
Functional knowledge of Paciolan ticketing software or similar platform.
Proficiency with Microsoft Office applications (Excel, Access).
Demonstrated customer service management experience.
Preferred Qualifications
Relevant supervisory experience in a customer service setting.
Ability to work independently and meet deadlines in a high-volume environment.
Working knowledge of NCAA rules regarding complimentary ticketing.
Familiarity with Virginia Tech Athletics facilities.
Pay Band
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Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Restricted
Salary Information
Up to $45,000
Hours per week
40+. Nights and weekends as needed.
Review Date
3/22/2026
Additional Information
SEE MORE ABOUT WORKING IN VT ATHLETICS AT HTTPS://BEAHOKIE.COM/EMPLOYEE/
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.
Advertised: March 18, 2026
Applications close:
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About Virginia Tech

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Virginia Tech, guided by its motto "Ut Prosim" (That I May Serve), embraces a hands-on, interdisciplinary approach to educate scholars as leaders and problem-solvers. As a comprehensive land-grant institution, it enriches the quality of life in Virginia and worldwide, fostering an inclusive community focused on knowledge, discovery, and creativity. With over 280 majors, the university serves a diverse student body of more than 36,000 across undergraduate, graduate, and professional programs. Virginia Tech's presence extends throughout Virginia, including campuses in Northern Virginia, Roanoke, Newport News, and Richmond, along with multiple Extension offices and research centers. As a prominent global research institution, it conducts over $500 million in research annually.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Blacksburg, VA, US

Year founded

1872

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