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Ticket Operations Manager Jobs in Virginia (NOW HIRING)

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring ... Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and SLA performance to ...

Jericho HR Group

Network Operations Manager

Waynesboro, VA

$81K - $109K/yr

Network Operations Supervisor/Manager (NOC) Location: Waynesboro, VA 3rd shift, Begin Sunday ... Ensures proper ticket handling steps are followed, to include higher level management notification ...

Jericho HR Group

Network Operations Manager

Waynesboro, VA · On-site

$81K - $109K/yr

... ticket handling steps are followed, to include higher level management notification and escalation. • Prepares outage reports to include root causes and action plans for future prevention. • ...

QCi

Automate the handoff of code releases from development to operations (DevOps). * Participate in the change management and service ticket management processes including receiving, resolution ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Virginia

Ticket Operations Manager information

See Virginia salary details

$30.7K

$62.9K

$117.5K

How much do ticket operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for ticket operations manager in Virginia is $62,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Virginia? The most popular types of Ticket Operations jobs in Virginia are:
What are popular job titles related to Ticket Operations Manager jobs in Virginia? For Ticket Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Virginia look for? The top searched job categories for Ticket Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Ticket Operations Manager jobs? Cities in Virginia with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,912 per year, or $30.2 per hour.

Operations Manager

System One Holdings, LLC

Washington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Job Title: Operations Manager
Work Model: Remote - offsite
Responsibilities
  • Provide technical guidance for directing and monitoring information systems operations.
  • Plan, organize, and direct the Network Operations Team to ensure the stable operation of ECAPE's network infrastructure.
  • Maintain, support, and optimize key functional areas, including network infrastructure, server infrastructure, network security, telecommunications systems, and service desk.
  • Manage and prioritize monitoring and maintenance of network systems such as LANs, WANs, Internet, intranet, and wireless.
  • Lead and set priorities for the Network Management Operations team.
  • Support ECAPE end users, operations personnel, and strategic program management.
  • Monitor and respond effectively to hardware, software, and network problems.
  • Coordinate and manage routine testing and analysis of network facilities.
  • Schedule and oversee activity resolution for hardware and software issues.
  • Manage SLAs, performance monitoring, reporting, and process improvements.
  • Provide overall leadership and direction for Help Desk, Hosting, and Security operations, ensuring alignment with organizational goals, SLAs, and compliance.
  • Develop, implement, and monitor operational strategies, policies, and SOPs to improve efficiency, reliability, and customer satisfaction.
  • Supervise Tier 1-3 Help Desk teams, ensuring timely incident resolution, service requests, and escalations.
  • Maintain SLA compliance, response times, and customer satisfaction metrics.
  • Implement automation and knowledge base enhancements to streamline requests and reduce ticket volume.
  • Oversee hosting environments ensuring system availability, scalability, and performance.
  • Coordinate with infrastructure and application teams for deployments, maintenance, and disaster recovery.
  • Collaborate with Security and Compliance teams to maintain cybersecurity, including vulnerability management, patch compliance, and access control.
  • Ensure adherence to security frameworks such as FISMA and FedRAMP.
  • Deliver security operational reports to mitigate threats.

Requirements
  • Bachelor's degree in Management Information Systems, Computer Science, Engineering, IT, Networking, or Telecommunications.
  • 7+ years of related experience in IT Operations, including at least 4 years of people management.
  • 5+ years of experience managing SLAs and performance monitoring.
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g., routers, switches, firewalls, load balancers).
  • Public trust level 5 security clearance.
  • Relevant certifications such as ITIL v4, CCNA, CCNP, or CCIE preferred.
  • Proficient in project management and security/compliance issues.
  • Experience implementing and managing enterprise-wide monitoring systems for servers, networking devices, and applications.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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