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Ticket Operations Manager Jobs in Virginia (NOW HIRING)

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring ... Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and SLA performance to ...

Jericho HR Group

Network Operations Manager

Waynesboro, VA

$81.80K - $109.70K/yr

Network Operations Supervisor/Manager (NOC) Location: Waynesboro, VA 3rd shift, Begin Sunday ... Ensures proper ticket handling steps are followed, to include higher level management notification ...

Jericho HR Group

Network Operations Manager

Waynesboro, VA · On-site

$81.80K - $109.70K/yr

... ticket handling steps are followed, to include higher level management notification and escalation. • Prepares outage reports to include root causes and action plans for future prevention. • ...

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$30.7K

$62.9K

$117.5K

How much do ticket operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for ticket operations manager in Virginia is $62,912.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Virginia? The most popular types of Ticket Operations jobs in Virginia are:
What are popular job titles related to Ticket Operations Manager jobs in Virginia? For Ticket Operations Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Virginia look for? The top searched job categories for Ticket Operations Manager jobs in Virginia are:
What cities in Virginia are hiring for Ticket Operations Manager jobs? Cities in Virginia with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Manager, Ticket Operations and Donor Services

Manager, Ticket Operations and Donor Services

George Mason University

Fairfax, VA • On-site

Full-time

Posted 20 days ago

George Mason University rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

93rd of 530 rated colleges and universities

Job description

Department: Intercollegiate Athletics
Classification: Gen Admin Supv 1/Coord 1
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 04
Salary: Salary commensurate with education and experience
Background Check: Yes
Motor Vehicle Records Check: Yes
About the Department:
George Mason Athletics unites communities by developing champions with a mission to inspire and transform lives through the power of sports. Mason Athletics serves 500 student-athletes in 22 NCAA Division I sports. We are a proud member of the Atlantic 10 Conference with over 20 Conference Championships, NCAA Championships in Women's Soccer and Men's Indoor Track, an NCAA appearance in Women's Basketball, an NCAA Final Four appearance with Men's Basketball, and over 30 individual National Champions. We are student-focused, education-centered, and committed to providing transformational experiences for our student-athletes and staff. Our five priorities are Student-Athlete Experience, Competition, Resources, Storytelling & Engagement, and Championship Culture.
About the Position:
The Manager, Ticket Operations and Donor Services will serve critical functions of both the Athletics Ticket Operations and Athletics Development initiatives. Primarily, this role will have oversight on all aspects of ticket operations for assigned sports, while also serving as the primary liaison to the Athletics donor community for priority seating and the annual renewal and seat allocation process during Men's and Women's Basketball. The role is designed to enhance the constituent experience by aligning ticketing and philanthropic processes, and ensuring a seamless and customer-focused approach for high-value supporters. The position will also support administration of the priority points system, assist with financial coordination between ticketing and development, and contribute to long-term planning related to annual fund operations and future system integration. This role plays an important part in revenue retention, donor satisfaction, and operational efficiency across external operations.
Responsibilities:
Ticket Operations Management & Customer Support for Assigned Sports:
  • Serve as the primary ticket operations contact for assigned Olympic sports (including Men's or Women's Soccer, Baseball, and additional ticketed programs);
  • Event builds and ticket setup including, but not limited to, seat inventory management/manifest maintenance, pricing, ticket distribution and fulfillment;
  • Ensure accurate and efficient execution of ticket reporting and reconciliation for assigned programs;
  • Collaborate with ticket sales, operations and development teams to support the annual renewal cycles;
  • Provide exceptional customer service to donors, season ticket holders, and premium customers; and
  • Serve as a problem solver for complex account situations that involve both ticketing and development components.

Donor Services Management:
  • Serve as a primary operational liaison for Green Coat Society & AND 1 Club members during annual ticket renewals;
  • Manage donor communications related to renewals, seating, benefits, and priority points;
  • Coordinate seat selections, adjustments, and administration of priority seating processes;
  • Assist with benefit fulfillment and provide high-touch customer service to priority constituents;
  • Administer and maintain the athletics priority points system, including donor inquiries; and
  • Support retention-focused communications and annual fund initiatives as needed.

Financial Reconciliation & Reporting Support:
  • Assist with coordination and reconciliation of financial information related to ticket and annual fund activities;
  • Payment tracking coordination across units;
  • Collaboration with business and development offices as needed; and
  • Ensure accuracy and clarity in revenue reporting tied to constituents and programs.

Event Management:
  • Manage all game-day ticketing operations for assigned sports;
  • Setup auxiliary box offices, maintaining proper cash handing procedures;
  • Transport materials and setup events;
  • Work with Event Management staff to ensure communication and security needs are met for events;
  • Manage player-guest admissions, media pass list, recruit admissions, and will-call and game-day ticket sales maintaining adherence to NCAA regulations;
  • Ensure secure transportation of monies to and from the Athletic Ticket Office; and
  • Maintain accurate records for attendance calculations.

Employee Supervision:
  • Hire, train, and manage student ticket office workers and student event attendants.

Required Qualifications:
  • Bachelor's degree in a related field, or an equivalent combination of education and experience;
  • Experience in a ticket office, preferably a Division I athletic department;
  • Demonstrated experience in ticket operations;
  • Knowledge of ticketing software, preferably Ticketmaster Archtics;
  • Customer service mindset with strong oral, written, and interpersonal communication skills;
  • Demonstrated organizational skills;
  • High level of attention to detail;
  • Ability to manage multiple priorities, timelines, and projects;
  • Ability to work with and serve a diverse community;
  • Willingness to work as part of a collaborative team;
  • Demonstrated ability to work on projects independently, as well as within a team;
  • Demonstrated ability to oversee student staff;
  • Proficiency with Microsoft Office;
  • Ability to work flexible hours, including evenings and weekends; and
  • Must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/ . The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.

Preferred Qualifications:
  • Master's degree in a related field;
  • Previous experience working with Ticketmaster, specifically Archtics;
  • Experience working with donor or constituent databases; and
  • Knowledge of intercollegiate athletics.

Instructions to Applicants:
For full consideration, applicants must apply for the Manager, Ticket Operations and Donor Services at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a resume for review.
Posting Open Date: May 11, 2026
For Full Consideration, Apply by: May 25, 2026
Open Until Filled: Yes
Mason Ad Statement
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

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