Ticket Operations Manager Jobs in Virginia (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Box Office Manager will provide Chartway Arena, SB Ballard Stadium, and athletic ticketed events with comprehensive daily/event management and ticketing services. Primary responsibilities include providing operational oversight of the box office/staff, venue-specific information to clients, event submissions and builds, event financials, ongoing event administration, box office operations, hiring staff, supervising staff, day-of-show/game oversight, and settlement. Product specialization will include Paciolian. The position is to be a key contributor to the ticketing team and report to the Director of Ticketing and marketing.

This role will pay an annual salary of $56,000 to $60,000

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 17th, 2026.

Chartway Arena is a 9,100-seat multi-purpose arena located on the campus of Old Dominion University. Operated by OVG360, a division of OVG, Chartway Arena is known as one of the premier mid-sized collegiate venues in the country. Chartway Arena is home to Old Dominion Monarch men's and women's basketball, as well as concerts, family shows, and other attractions for the Hampton Roads area. For additional information, please visit chartwayarena.com 

• Oversee part-time ticketing staff, including hiring, training, scheduling, supervision, and payroll.
• Manage the box office for the venue(s) and its clients.
• Assist in building all facets of events in the Paciolan ticketing system.
• Develop and maintain excellent client/customer relationships.
• Update and relay all box-office-related event information to each department and client.
• Investigate and resolve ticket-related issues.
• Supervise and oversee financial settlements related to sellers and seller recaps.
• Responsible for all payment handling and box office controls.
• Process financial reconciliation such as daily reports, event statements, and monthly reports.
• Assist in the maintenance of the ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports, including football, basketball, soccer, volleyball, and baseball.
• Oversee the maintenance and reporting of the AM Monitor ticket scanners.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives.
• Assist with implementation of season ticket timelines for ODU football and basketball, including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
• Assist ODU Athletics with reporting needs, processing, and ensuring the proper use of the ticketing system.
• Create and provide sales reports/ticket revenue updates.
• Work with sales and marketing departments to set up various ticket discounts and promotions.
• Oversee Will Call for all ticketed events, ensuring compliance with all relevant ticket laws.
• Process/fill approved comp and charity ticket requests; document all complimentary tickets issued.
• Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
• Provide initial venue-specific information to promoters, such as venue specs and requirements, scalings, and financials. 
• Manage day-of-show box office support for the venue, promoter, and customers with night-of-show settlement and reporting as required. 
• Use troubleshooting techniques and tools to identify the root cause of issues, including the research of client/customer complaints about service levels. 
• Serve as manager on duty for assigned events and shows.  
• Collaborate with venue teams, such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and Events. 
• Multitask and handle multiple projects at a time in a fast-paced, dynamic environment.

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, business administration, or other related field.
• Minimum of 3-5 years of increasingly responsible box office/ticketing experience, preferably at a sports facility, convention center, performing arts facility, or other multi-purpose public assembly facility.
• Knowledge of operational characteristics, services, and activities of stadium, arena, public assembly facility, or convention center sales programs.
• Knowledge of federal, state, and local regulations.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and Internet software.
• Familiarity with Paciolian ticketing software.
• Knowledge of terminology used in box office/sales settings.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule, including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays, and an extended number of days, depending on the event schedule.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

We apologize for the inconvenience. The "Share" function is not working properly at this time. Please refresh the page and try again later. We appreciate your excitement about this opening!