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Ticket Operations Associate Jobs in Virginia (NOW HIRING)

AEG Presents

Operations Associate

Springfield, VA

$13.75/hr

Provide crowd control coverage, including gate control, ticket sales, participant administration, usher, and other event related duties. * Provide game operations coverage, including clock operations ...

AEG

Operations Associate

Springfield, VA · On-site

$14 - $15/hr

Provide crowd control coverage, including gate control, ticket sales, participant administration, usher, and other event related duties. * Provide game operations coverage, including clock operations ...

Saks OFF 5TH

Associate Operations

Hanover, VA

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

Saks OFF 5TH

Operation Associate

Woodbridge, VA · On-site

... ticket scanners, and sensor removers * Ability to work effectively using inventory management systems * Flexibility to work evenings, weekends and public holidays As The Operations Associate, You ...

Saks OFF 5TH

Inventory associate

Woodbridge, VA · On-site

$15.75 - $19.75/hr

... ticket scanners, and sensor removers * Ability to work effectively using inventory management systems * Flexibility to work evenings, weekends and public holidays As The Operations Associate, You ...

State of Virginia

Warehouse Associate

Hampton, VA

$15.50 - $18.25/hr

... ticket inventory and accurate records of returned tickets; conducting inventories on field sales ... Hampton CSC Operations Back-Up: Assisting with winner claims, answering phones, creating winner ...

Virginia Jobs

Warehouse Associate

Hampton, VA

$15.75 - $18.75/hr

... ticket inventory and accurate records of returned tickets; conducting inventories on field sales ... Hampton CSC Operations Back-Up: • Assisting with winner claims, answering phones, creating winner ...

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Ticket Operations Associate information

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Virginia? The most popular types of Ticket Operations jobs in Virginia are:
What are popular job titles related to Ticket Operations Associate jobs in Virginia? For Ticket Operations Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Virginia look for? The top searched job categories for Ticket Operations Associate jobs in Virginia are:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Virginia as of May 2026, with employment types broken down into 29% Full Time, and 71% Part Time. Highlights an 100% In-person job distribution.
Ticket Operations Associate

Ticket Operations Associate

Virginia Tech

Blacksburg, VA • On-site

$16/hr

Other

Posted 17 days ago

Virginia Tech rating

7.7

Company rating: 7.7 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

210th of 529 rated colleges and universities

Job description

Ticket Operations Associate

Apply now Back to search results Job no: 536411
Work type: Hourly Wage/Part-Time
Senior management: President
Department: Athletic Department
Location: Blacksburg, Virginia
Categories: Other

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Ticket Operations Associate works in a fast-paced university intercollegiate athletics ticket office serving customers by processing orders and providing customer support for all aspects of ticket operations via telephone, written communication, and personal interaction. Should enjoy speaking with patrons to effectively address customer concerns. Requires excellent learning skills to acquire product and processing knowledge in order to present information effectively to customers and accurately answer their questions. Assists in all areas of ticket sales, processing, distribution, and customer support. Must have current knowledge of telephone and computer systems, including data integrity.

Required Qualifications

Previous customer service experience in an academic or sales environment.
Working knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume customer support environment.
Strong communication, organizational, and interpersonal skills a must.
Must be available to work M-F between 9:00 a.m. and 5:00 p.m., and events held on weekends and some holidays.

Preferred Qualifications

Experience with Paciolan Ticketing Software and Salesforce.
Previous sales experience.
Previous customer support experience.
Previous payment card processing experience.

Pay Band

2

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$16 / hour

Hours per week

29

Review Date

5/26/2026

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT HTTPS://BEAHOKIE.COM/EMPLOYEE/ 
THIS POSITION IS PART-TIME WAGE AND NO BENEFITS ARE AVAILABLE.

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: May 14, 2026
Applications close:

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About Virginia Tech

Sourced by ZipRecruiter

Virginia Tech, guided by its motto "Ut Prosim" (That I May Serve), embraces a hands-on, interdisciplinary approach to educate scholars as leaders and problem-solvers. As a comprehensive land-grant institution, it enriches the quality of life in Virginia and worldwide, fostering an inclusive community focused on knowledge, discovery, and creativity. With over 280 majors, the university serves a diverse student body of more than 36,000 across undergraduate, graduate, and professional programs. Virginia Tech's presence extends throughout Virginia, including campuses in Northern Virginia, Roanoke, Newport News, and Richmond, along with multiple Extension offices and research centers. As a prominent global research institution, it conducts over $500 million in research annually.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Blacksburg, VA, US

Year founded

1872

Social media

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