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Ticket Operations Associate Jobs in Virginia (NOW HIRING)

Dollar Tree

Computer Operator I

Chesapeake, VA · On-site

Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating ... Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator ...

Dollartree

Computer Operator I

Chesapeake, VA · On-site

Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating ... Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator ...

Lumen

OPERATIONS TECHNICIAN II - PUB SEC

Herndon, VA · On-site

$63K - $85K/yr

Trouble ticket generation and response; customer interface and escalations. * Monitoring ... Associates degree in a related field or equivalent work experience in the communications ...

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

... operational duties on computer systems in response to user ticket and outages. * Support and ... Associate Degree * One or more industry standard certifications- A+, Security+, Network+; etc ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... operational duties on computer systems in response to user ticket and outages. * Support and ... Associate Degree * One or more industry standard certifications- A+, Security+, Network+; etc ...

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

... operational duties on computer systems in response to user ticket and outages. * Support and ... Associate Degree * One or more industry standard certifications- A+, Security+, Network+; etc ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

Manage service desk queue management operations, as necessary o Review tickets which have been ... related ticket data Participate in major incident bridge lines to provide feedback of call and ...

Maximus

Junior CIC Analyst

VA · On-site +1

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Williams-Sonoma, Inc.

Asst Store Mgr - Operation

Fairfax, VA · On-site

$16.50 - $22/hr

Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales ... Train and develop associates in back of house standards * Initiates a self-development plan to ...

Williams-Sonoma

Asst Store Mgr - Operation

Fairfax, VA · On-site

$16.50 - $22/hr

Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales ... Train and develop associates in back of house standards * Initiates a self-development plan to ...

StratasCorp

Tier I System Administrator

Hampton, VA · On-site

We believe in a continuing pursuit of customer satisfaction and operational excellence while ... ticket queues, etc. as the first line of defense. • Perform initial triage and correlation ...

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Ticket Operations Associate information

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Virginia? The most popular types of Ticket Operations jobs in Virginia are:
What are popular job titles related to Ticket Operations Associate jobs in Virginia? For Ticket Operations Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Virginia look for? The top searched job categories for Ticket Operations Associate jobs in Virginia are:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Virginia as of June 2026, with employment types broken down into 29% Full Time, and 71% Part Time. Highlights an 100% In-person job distribution.
Computer Operator I

Computer Operator I

Dollar Tree

Chesapeake, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,446 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am - 8:30am.
Computer Operators Level I is responsible for monitoring all network systems, servers, applications and communications that service the Store Support Center, Distribution Centers, Store Operations and Disaster Recovery.
Primary Responsibilities:
  • Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution
  • Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures
  • Initiate and monitor tasks related to daily run sheets, and job processing schedules
  • Responsible for monitoring, coordinating, documenting and tracking system backups
  • Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed
  • Monitor environmental systems within the Network Operations Center and Data Centers
  • Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met
  • Perform user provisioning and de-provisioning tasks per approved requests
  • Provide support to users and remote distribution centers
  • Create and maintain technical documentation, policies, and procedures
  • Assist in the installation and decommissioning of data center network and server hardware
  • Other tasks as assigned

Other Responsibilities:
  • Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware
  • Assist Data Center Operations Manager with special projects that may be assigned
  • Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary

Minimum Qualifications:
  • Ability to work and carry out duties independently
  • Strong critical thinking and problem-solving skills in a fast paced and ever-changing environment.
  • Understanding and interest in continuous process improvement
  • Customer oriented attitude and desire to help others succeed
  • Ability to perform duties quickly and efficiently, to ensure support of business-critical systems and applications
  • Ability to communicate with end users and associates effectively with verbal, visual and listening skills
  • Ability to lift 50 pounds to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks

Desired/Ideal Qualifications:
  • IBMi iSeries Experience
  • ServiceNow Experience
  • Data Center Operations Experience
  • Software monitoring tools Zabbix and Trane Tracer Building Management System experience
  • Comptia Network+, and/or Security+ certification
  • Basic level experience scripting

Full time
500 Volvo Parkway,Chesapeake,Virginia 23320
IT Services
Dollar Tree

What Dollar Tree employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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