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Ticket Operations Associate Jobs in Virginia (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

We specialize in advanced analytics, cybersecurity, data‑driven operations, and business ... Monitor ticket status and proactively communicate updates and resolution progress to external ...

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Ticket Operations Associate information

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Virginia? The most popular types of Ticket Operations jobs in Virginia are:
What are popular job titles related to Ticket Operations Associate jobs in Virginia? For Ticket Operations Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Virginia look for? The top searched job categories for Ticket Operations Associate jobs in Virginia are:
Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Virginia as of June 2026, with employment types broken down into 29% Full Time, and 71% Part Time. Highlights an 100% In-person job distribution.
Tier I System Administrator

Tier I System Administrator

StratasCorp

Hampton, VA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

At StratasCorp, our mission strives to put employees first while still being recognized as a leader in the Department of Defense Information Technology sector. We believe in a continuing pursuit of customer satisfaction and operational excellence while exceling in service innovation. We are looking for employees who value corporate culture, leadership, diversity, and commitment to quality, because we are #TeamStratas.
Location
Hampton Roads, VA US (Primary)
Category
Information Technology
Job Description
Will provide Operations and Maintenance (O&M) support for Azure on-premise environment.
Primary responsibilities:
• Provide services for Windows-based IT systems, perform assigned O&M tasks report task progress, provide feedback, and ensure tasks are completed on time.
• Perform continuous event monitoring and alert handling: monitor dashboards, ticket queues, etc. as the first line of defense.
• Perform initial triage and correlation: validate dashboard alerts, check known issues, determine scope/impact, assign priority/severity, and create/update tickets.
• Perform basic troubleshooting using runbooks: basic connectivity checks, simple config validation, service or device reboots when authorized, etc.
• Provide communication and coordination: inform stakeholders IAW notification matrix, engage OEM vendors at a basic level when authorized, and keep status updated in the ticket.
• Escalate when issues exceed runbook scope or time thresholds and hand off to Tier 2/3 with clear notes and diagnostic data.
• Develop and submit change requests as necessary.
• Produce capacity and performance reports, monitor and optimize IT system platform performance.
• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.
• Provide written and verbal project updates to leadership, respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.
Requirements:
• 3 years overall IT experience.
• 1+ years providing operations and administration support of Windows-based IT systems and services.
• Knowledge and experience with PowerShell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology (Microsoft Hyper-V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc., etc.)
• Strong communication skills capable of communicating technical concepts to senior system administrators.
Education and Certifications:
Required Upon Hire:
  • Required: High School Diploma
  • Required: Active Secret Clearance
  • Required: Security+ CE

Required within 90 days of Hire:
  • Required: Microsoft Certified: Azure Fundamentals

Required within six months of Hire:
  • Desired: Microsoft Certified: Azure Admin Associate

Job Location will be onsite in the Hampton Roads area in hybrid support model (split between Govt site and contractor facility).
Security Clearance
Secret
Certification Required
Job Type
Full-time
StratasCorp provides a complete compensation package with competitive wages and benefits that include medical, dental, and vision insurance, FSA & HSA accounts, disability and other income protection benefits, life insurance, paid personal time-off benefits, paid holidays, and a 401K Saving Plan with a company matching contribution.
StratasCorp is committed to equal opportunity in employment, actively seeking to build a diverse and talented workforce, including individuals with disabilities and protected veterans.

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