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Ticket Operations Assistant Jobs in Washington (NOW HIRING)

OSIbeyond

Technical Operations Engineer

Rockville, MD · On-site

$51K - $58K/yr

Ticket hygiene * Escalation accuracy * Workflow compliance * Operational consistency Security ... * Assist with the escorting or monitoring of visitors. Job Qualifications: * Prioritize and ...

OSIbeyond

Technical Operations Engineer

Rockville, MD · On-site

$51K - $58K/yr

Ticket hygiene * Escalation accuracy * Workflow compliance * Operational consistency Security ... * Assist with the escorting or monitoring of visitors. Job Qualifications: * Prioritize and ...

OSIbeyond

Technical Operations Engineer

Rockville, MD · On-site

Ticket hygiene * Escalation accuracy * Workflow compliance * Operational consistency Security ... * Assist with the escorting or monitoring of visitors. Job Qualifications: * Prioritize and ...

NerdsToGo

Operations & Growth Coordinator

Alexandria, VA · On-site

$65K - $80K/yr

This is not a traditional assistant role. This position is critical to maintaining structure ... Perform ticket triage to ensure proper categorization, prioritization, and assignment * Follow up ...

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

Are you fired up to elect Democrats up and down the ticket? Position Summary: The Operations ... Responsibilities: * Assist with hands-on, in-person operations support to ensure the daily building ...

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Ticket Operations Assistant information

What are the key skills and qualifications needed to thrive as a Ticket Operations Assistant, and why are they important?

To thrive as a Ticket Operations Assistant, you need strong organizational skills, attention to detail, and a background in customer service or business administration. Familiarity with ticketing software (like Ticketmaster or Tessitura), point-of-sale systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help you deliver a positive customer experience. These skills ensure efficient ticket processing, accurate record-keeping, and smooth event operations, all of which are crucial for customer satisfaction and organizational success.

What are the typical daily responsibilities of a Ticket Operations Assistant in a sports or entertainment venue?

As a Ticket Operations Assistant, your daily responsibilities typically include processing ticket orders, assisting with will-call and box office operations, resolving customer issues, and managing ticketing software systems. You will often coordinate with event staff, marketing, and security teams to ensure smooth entry for guests and efficient ticket distribution. This role requires attention to detail, strong communication skills, and the ability to adapt quickly to changing event needs or high-volume periods such as event days or on-sales.

What does a Ticket Operations Assistant do?

A Ticket Operations Assistant is responsible for supporting the day-to-day operations related to ticket sales and distribution for events, such as concerts, sports games, or theater performances. Their duties typically include processing ticket orders, assisting customers with inquiries, maintaining accurate ticketing records, and helping with the setup and breakdown of ticketing areas. They work closely with box office staff and event organizers to ensure a smooth ticketing experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Washington? The most popular types of Ticket Operations jobs in Washington are:
What are popular job titles related to Ticket Operations Assistant jobs in Washington? For Ticket Operations Assistant jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Assistant jobs in Washington look for? The top searched job categories for Ticket Operations Assistant jobs in Washington are:
What cities in Washington are hiring for Ticket Operations Assistant jobs? Cities in Washington with the most Ticket Operations Assistant job openings:
Ticket Operations Assistant jobs near you
Associate, Ticket Office (Part Time, Limited Term)

Associate, Ticket Office (Part Time, Limited Term)

Washington Nationals

Washington, DC • On-site

$18.40/hr

Part-time

Re-posted 3 days ago

Job description

The Ticket Operations Associate will work closely with the Ticket Operations staff in the selling, printing, and distribution of single & group tickets, season packages, and special ticket events and initiatives. The Associate will assist in the processing of internal CRM departmental requests and will be instrumental in the implementation, execution and reporting of Nationals ticket offers, discounts, and promotions through the ProVenue ticketing system. The Associate will assist the Ticket Operations Department in providing a wider more intensive service net for our external customers and internal departments.
The Ticket Operations Associate is expected to always provide exceptional customer service to patrons of Nationals Park. The Associate will be tasked with preparation and set up of the Box Office locations around Nationals Park and be heavily involved with servicing patrons within the Ticket Services Lobby on gamedays. Candidates should possess superior customer service & communication skills. The Associate should have the ability to interpret/diagnose problems and react quickly to find solutions in a fast-paced work environment.
The Ticket Operations Associate will be provided the opportunity to experience the daily and gameday functions of an MLB ticket operations department while also interacting with other departments to help fulfill internal ticketing needs. Candidates must have prior customer service experience as well as be experienced with internet and web-based browsers/searches, MS Office applications such as Excel, Word & PowerPoint. Superior writing/reading comprehension and problem-solving skills are required. Candidates with high level Microsoft Excel proficiency and/or certifications are preferred. Prior experience in the handling and reconciliation of cash is recommended. The Associate will be expected to work long irregular hours, including nights, weekends, and holidays.
This is a part time, limited term Associate position, from June 2026 to November 27th, 2026, working an average of 34 hours per week. The Associate will need to be available for the duration of the term.
Essential Duties and Responsibilities:
  • Assist in the processing, printing and distribution of season, group and individual game tickets.
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns.

  • Process ticket exchanges in accordance with the Season Ticket Holder Exchange policies.

  • Assist in the generation of reports based on promotions, sales, inventory, etc.

  • Utilize automated ticketing system, Tickets.com ProVenue, to process all internal & external ticket requests.

  • Assist in tracking and reporting discounts and total ticket numbers.

  • Collaborate with other departments within the organization to ensure internal ticketing requests are fulfilled.

  • Support buildout of online ticket offers and promotions through the Nationals website and MLB Ballpark app.

  • Support in supervision and training of seasonal ticket seller staff.

  • Update policies and procedures manual and assist in special projects.

  • Uphold the core values of integrity, teamwork & innovation.

  • Provide customer service support on gamedays in the Ticket Services Lobby.

  • Assist with administrative tasks for the department, i.e. CRM, data entry, updating spreadsheets, filling, scanning, data entry/processing, and general office work.

  • Maintain the cleanliness and organization of common office areas and storage spaces.

  • Aid in the gameday preparation of the box offices including, outfitting supplies, stanchion setup, signage placement, scanning equipment, etc.

  • Other duties as assigned by Ticket Operations staff.

Requirements:
Minimum Education and Experience Requirements
  • Authorized to work in the United States.

  • Currently enrolled as an under graduate or graduate student of an accredited college or university and have completed a minimum of 1 semester or have graduated from an accredited college or university within the last 6 months.

  • Minimum cumulative grade point average of 3.0 on a 4.0 scale.

  • Successfully pass a Background Investigation.

  • Minimum of 1-3 years of customer service experience.

  • Be available for the entire length of the Associate position (March-Oct 2026).

  • Exhibits strong desire & passion to work in sports and Ticket Operations.

  • Attention to detail including excellent time management and organizational skills.

  • Experience processing and handling cash and/or other payment methods.

  • Excellent organizational abilities to handle multiple tasks, establish priorities, and meet deadlines.

  • An effective communicator both verbally and written with excellent interpersonal skills.

  • Display initiative in projects while demonstrating the ability to create and thrive in a team environment.

Knowledge, Skills, and Abilities necessary to perform essential functions:
  • Prior experience in a customer service/retail environment.

  • Proficiency in typing and computer technical aptitude with the ability to utilize MS Word, Excel & Powerpoint

  • Computerized ticketing experience, particularly in the Tickets.com ProVenue operating system, is desired yet is not a prerequisite.

  • Fluently bi-lingual in English and Spanish is a plus.

Physical/Environmental Requirements
  • Working conditions are normal for an office environment. Work often requires weekend and/or evening work.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. Position entails extensive interaction with fans and guests of Nationals Park. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.

Compensation:
The projected wage rate for this position is $18.40 per hour. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.
Equal Opportunity Employer:
The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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