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Ticket Operations Manager Jobs in Washington (NOW HIRING)

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

Are you fired up to elect Democrats up and down the ticket? Position Summary: The Operations Manager is a programmatic position that reports to the Director of Operations and works on the Operations ...

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring ... Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and SLA performance to ...

Sila Services

Operations Manager

Beltsville, MD

Operations Manager Sila Heating & Air Conditioning \u007C Beltsville, MD Lead the Field. Develop ... ticket, and technician utilization. * Use performance data to identify specific problems and ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... ticket, and technician utilization. * Use performance data to identify specific problems and ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Operations Manager Sila Heating & Air Conditioning | Beltsville, MD Lead the Field. Develop the ... ticket, and technician utilization. * Use performance data to identify specific problems and ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

Support daily operations through monitoring ticket queues, service levels, and agent adherence. * Assist with shift coverage planning, ticket routing, and escalation management. * Generate weekly and ...

Washington Nationals

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales ... Partner with Business Intelligence, Sales Operations and Marketing to maximize lead utilization and ...

Leidos

Lead Site Operations Manager

Annandale, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Fairfax, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Fort Belvoir, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Lorton, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Washington

Ticket Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do ticket operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for ticket operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Washington?

The most popular types of Ticket Operations jobs in Washington are:

What are popular job titles related to Ticket Operations Manager jobs in Washington?

For Ticket Operations Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Washington look for?

The top searched job categories for Ticket Operations Manager jobs in Washington are:

What cities in Washington are hiring for Ticket Operations Manager jobs?

Cities in Washington with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $71,870 per year, or $34.6 per hour.

Assistant Director of Ticket Operations

College Park, MD

Umd
See more jobs at Umdexternal

$51K - $60K/yr

Full-time

Posted 19 days ago

Job description

Job Description SummaryOrganization's Summary Statement: The Assistant Director of Ticket Operations leads ticket operations and game management for Women's Basketball, Men's Soccer, and Women's Soccer while providing secondary support for Men's Lacrosse. The position provides leadership for ticket sales operations, season ticket renewals, priority seating, student ticketing strategy, financial administration, customer service initiatives, and postseason event operations. Collaborates with Marketing, RevGen, and campus partners to maximize attendance, revenue, and the fan experience while supervising student leads and game-day staff. Performs other related duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of ticket operations, event management, and customer service best practices.
Ability to interpret University policies and manage multiple priorities.
Ability to collaborate across departments and supervise student employees.
Preferences: Knowledge and understanding of NCAA, Conference, University, and departmental policies and procedures. Strong organizational and analytical skills.
Physical Demands: The position requires prolonged sitting and computer use, as well as the ability to operate standard office equipment with manual dexterity. The role involves occasional standing or walking to attend meetings or conduct campus business and may require lifting light office materials (up to 20 pounds). Visual acuity and effective verbal and auditory communication are essential for interacting with customers in person, by phone, or virtually.
Licenses/ Certifications: NAMinimum Qualifications

Education: Bachelor's degree from an accredited college or university.

Experience: One (1) year of experience in a professional setting.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills and Abilities:

Knowledge of intercollegiate athletics administrative structure and responsibilities.

Knowledge of athletics policies and procedures and federal, state, and other applicable, related laws, rules, regulations, and ordinances.

Skill in oral and written communication.

Skill in the use of Microsoft Office and Google Suite products.

Ability to multitask and prioritize within unit and department environment as well manage large-scale athletics-related projects.

Additional Job Details

Preferences: Proven track record in fast-paced academic environments.

Required Application Materials: Resume, Cover Letter, and References (3)

Best Consideration Date: August 17, 2026

Posting Close Date: NA

Open Until Filled: Yes

Job RisksNot Applicable to This PositionFinancial Disclosure RequiredNo

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

DepartmentPRES-ICA-External RelationsWorker Sub-Type Staff RegularSalary Range$51,600 - $60,628.50
Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regardingdisclosablebackground checkinformation. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination NoticeResources

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