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Ticket Operations Manager Jobs in Washington (NOW HIRING)

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

Are you fired up to elect Democrats up and down the ticket? Position Summary: The Operations Manager is a programmatic position that reports to the Director of Operations and works on the Operations ...

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring ... Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and SLA performance to ...

System One

operation manager

Washington, DC · Remote

$150K - $190K/yr

Implement automation and knowledge base enhancements to streamline common requests and reduce ticket volume. Hosting Operations Management * Oversee hosting environments ensuring system availability ...

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Ticket Operations Manager information

See Washington salary details

$35.1K

$71.9K

$134.2K

How much do ticket operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for ticket operations manager in Washington is $71,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $87,800.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Washington? The most popular types of Ticket Operations jobs in Washington are:
What are popular job titles related to Ticket Operations Manager jobs in Washington? For Ticket Operations Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Washington look for? The top searched job categories for Ticket Operations Manager jobs in Washington are:
What cities in Washington are hiring for Ticket Operations Manager jobs? Cities in Washington with the most Ticket Operations Manager job openings:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Washington as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $71,870 per year, or $34.6 per hour.

Operations Manager

The Democratic Party

Washington, DC • On-site

$66K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

About Democratic National Committee
We're hiring! Are you fired up to elect Democrats up and down the ticket?
Position Summary:
The Operations Manager is a programmatic position that reports to the Director of Operations and works on the Operations team to help execute the organization's goals. The Operations Manager leads operational projects, oversees processes and systems related to contracts, state operations, events and travel management systems, and otherwise supports the work of the Operations Department with a strong emphasis on the travel and events portfolios. Critical for success is an interest in the mission of the DNC, strong sense of personal initiative, respect for the sensitivity and confidentiality of information, and the ability to balance multiple tasks. Additionally, the Operations Manager works closely with the entire Operations team (including Human Resources), Political, Building Facilities, Accounting, and IT Teams.
Responsibilities:
  • Assist with hands-on, in-person operations support to ensure the daily building operations run smoothly and the organization as a whole has what it needs to succeed
  • Assist in the following team responsibilities: vendor management, research, and bill reconciliation; coordinating travel and supporting staff with travel needs for large events; DNC insurance renewal and ongoing insurance needs; and DNC contracting process.
  • Build and test new and existing systems and processes to streamline and identify opportunities for cost savings, technology integration, and innovation to enhance the overall effectiveness and efficiency of the operations team's workstreams.
  • Coordinate logistical components of DNC hosted events, from pre-event planning to on the ground execution including room setup, coordination of technological components (e.g., A/V, conferencing tools), on-site support during events, and post-event breakdown.
  • Lead the DNC Travel Program to include planning and coordinating travel arrangements (flights, accommodations, ground transportation, and other logistical needs for those traveling on behalf of the DNC), developing and managing travel budgets, negotiating contracts with vendors and being on call for troubleshooting real time travel needs.
  • Support Front Desk Operations for the DNC including managing the organization-wide phone system, facilitating meetings with internal and external stakeholders, and coordinating usage of conference rooms throughout the building
  • Collaborate across the Operations department to ensure that all team projects have support
  • Oversee special projects at the discretion of the COO, Deputy COO and Director of Operations; Perform other duties as assigned.

Skills:
  • Enjoys a fast paced working environment and understands a sense of urgency
  • Flexibility in shifting priorities on a day-to-day basis, as well as an hour-by-hour basis
  • Ability to think and act with a no task too small attitude and willingness to take a hands-on approach to getting the job done
  • Self-motivator with a proactive approach to traditional and unexpected assignments
  • Communicates effectively with supervisors, managers and team members
  • Works well independently and has a collaborative approach to projects
  • Excellent written and verbal communication skills; thoroughness, timeliness, and attention to detail
  • Proven ability to organize and manage multiple priorities and deadlines
  • Excellent analytical aptitude and a passion for improving organizational processes
  • Demonstrated ability to handle confidential information appropriately
  • Strong interpersonal skills with the ability to work effectively with employees at all levels.
  • Operates as a team player with the mindset that it is important to offer help to team members on pressing priority projects.
  • Flexibility and recognition that winning campaigns often means working outside of traditional office hours.
  • Works well under pressure

Requirements:
  • A Bachelor's degree or 4 years of experience in an office environment
  • 1-3 years of experience in operations, administration, project management, or a related role; political or nonprofit experience preferred.
  • Experience providing hands-on operational support (event execution, meeting setup, etc.)
  • Comfortable working across multiple software platforms
  • Based in or willing to move to Washington, DC

Travel: The Operations Manager position will require travel, which could be up to 15% of the time.
Salary: The starting salary for the Operations Manager position is $66,950.00, on an annualized basis, commensurate with experience and qualifications.
This is a full-time, exempt position, that may require work on weekends. This position is in the bargaining unit represented by SEIU Local-500.
The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
Benefits:
The DNC offers a generous benefit package, including:
  • Generous paid time off, including federal holidays and open leave
  • Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee
  • Supplementary vision plans available to employees for purchase
  • Up to a 5% employer match DNC 401(k) plan
  • Pre-tax flexible spending account benefits available to employees and dependents

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