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Director Ticket Operations Jobs in Washington (NOW HIRING)

Washington Nationals

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

Collaborate closely with the Director, Ticket Sales, Group Sales, Premium Sales, Service, Marketing, Business Intelligence, and Sales Operations to maximize organizational ticket revenue. * Support ...

New

RXinsider LTD.

Director, People Operations

Bowie, MD · On-site

$132 - $185/hr

Overview The Director of People Operations is responsible for leading the enterprise People ... This role oversees employee lifecycle administration, HR data management, case management, ticket ...

Inovalon

Director, People Operations

Bowie, MD · On-site

The Director of People Operations is responsible for leading the enterprise People Operations ... This role oversees employee lifecycle administration, HR data management, case management, ticket ...

Inovalon

Director, People Operations

Bowie, MD · On-site

The Director of People Operations is responsible for leading the enterprise People Operations ... This role oversees employee lifecycle administration, HR data management, case management, ticket ...

Inovalon, Inc.

Director, People Operations

Bowie, MD · On-site

The Director of People Operations is responsible for leading the enterprise People Operations ... This role oversees employee lifecycle administration, HR data management, case management, ticket ...

TEKsystems

Part-time Program Manager

Catonsville, MD · Remote

$75/hr

... annual ticket operations Serve as primary interface with Client leadership for program ... Direct surge planning and execution for Open Enrollment and policy-driven demand spikes Manage risk ...

STAGE FRONT

Director of Product Development

Columbia, MD · On-site

$150 - $160/hr

Our mission is to empower ticket sellers with smart technology, deep industry insights, and ... Translate customer, operational, and market feedback into product initiatives. * Prioritize ...

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

Are you fired up to elect Democrats up and down the ticket? Position Summary: The Operations Manager is a programmatic position that reports to the Director of Operations and works on the Operations ...

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Director Ticket Operations information

See Washington salary details

$38.5K

$122K

$203.3K

How much do director ticket operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director ticket operations in Washington is $121,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,500.00 and $153,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director ticket operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticketing systems, revenue management, and event logistics, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is typically required. Exceptional leadership, analytical thinking, and strong customer service skills help drive team performance and ensure a positive fan experience. These competencies are crucial for optimizing ticket sales, maintaining operational efficiency, and delivering seamless events.

What does a director of ticket operations do?

A director of ticket operations oversees the management and coordination of ticket sales, distribution, and customer service for events or venues. They develop strategies to maximize ticket revenue, ensure smooth ticketing processes, and lead teams using ticketing software and data analysis tools. The role often requires strong leadership, organizational skills, and knowledge of ticketing systems and industry regulations.

How does a director ticket operations collaborate with other departments to ensure successful event execution?

A Director of Ticket Operations works closely with marketing, finance, and venue management teams to coordinate ticket sales strategies, manage inventory, and ensure seamless event entry processes. They regularly communicate with event promoters and customer service staff to address any ticketing issues and provide real-time updates on sales performance. Effective collaboration is crucial to resolving challenges quickly, maximizing revenue, and delivering a positive experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Washington? The most popular types of Ticket Operations jobs in Washington are:
What are popular job titles related to Director Ticket Operations jobs in Washington? For Director Ticket Operations jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Director Ticket Operations jobs in Washington look for? The top searched job categories for Director Ticket Operations jobs in Washington are:
What cities in Washington are hiring for Director Ticket Operations jobs? Cities in Washington with the most Director Ticket Operations job openings:
Director Ticket Operations jobs near you
Infographic showing various Director Ticket Operations job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $121,958 per year, or $58.6 per hour.

Manager, Ticket Sales

Washington Nationals

Washington, DC • On-site

$63K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Reporting to the Director, Ticket Sales, the Manager, Ticket Sales is responsible for the day-to-day leadership, coaching, development, and performance management of the Membership Sales team. This role is accountable for executing the organization's new season ticket sales strategy while fostering a high-performance sales culture focused on prospecting, pipeline management, and consistent revenue growth.
The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue. While new NATS PLUS Membership sales serve as the department's primary focus, this position is also responsible for ensuring the Membership Sales team effectively executes the organization's full-menu sales strategy by generating new revenue through Group Ticket Sales, Premium Seating, and Nightly Suite Rentals.
Working closely with the Director, Ticket Sales and senior department leadership, this individual will develop sales talent, implement best practices, monitor performance metrics, and create an environment centered on continuous coaching, accountability, and professional development.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities:
  • Provide day-to-day leadership, coaching, and development for the Membership Sales team while fostering a positive, competitive, and high-performance sales culture.
  • Recruit, interview, onboard, train, and develop a team of Membership Sales Account Executives.
  • Conduct regular one-on-one coaching sessions, pipeline reviews, call coaching, and performance evaluations to maximize individual and team performance.
  • Establish daily, weekly, monthly, and annual activity expectations including outbound calls, appointments, ballpark tours, prospecting, and sales productivity.
  • Develop individualized coaching plans that improve sales skills, business acumen, objection handling, closing ability, and overall performance.
  • Support career development initiatives while preparing high-performing staff for future leadership opportunities.
  • Execute the organization's new season ticket sales strategy to achieve departmental revenue and unit goals.
  • Drive a full-menu sales approach that positions Membership Sales representatives to generate revenue through:

    • New NATS PLUS Memberships
    • Group Ticket Sales
    • Premium Seating
    • Nightly Suite Rentals

  • Develop outbound prospecting campaigns that maximize lead generation, appointment setting, and conversion rates.
  • Monitor sales pipelines and forecasting to ensure consistent revenue pacing throughout the year.
  • Identify new business opportunities through strategic prospecting, referrals, networking, events, and business development initiatives.
  • Partner with Business Intelligence, Sales Operations and Marketing to maximize lead utilization and campaign effectiveness.
  • Monitor key sales performance metrics including activity, appointments, tours, proposals, close rates, revenue production, and pipeline health.
  • Ensure accurate CRM management and reporting within Salesforce.
  • Maintain accountability for data integrity, opportunity management, forecasting, and customer follow-up.
  • Evaluate sales trends and performance analytics to identify opportunities for continuous improvement.
  • Assist in the planning and execution of department sales campaigns, prospecting initiatives, and special events.
  • Collaborate closely with the Director, Ticket Sales, Group Sales, Premium Sales, Service, Marketing, Business Intelligence, and Sales Operations to maximize organizational ticket revenue.
  • Support department-wide prospecting events, hospitality experiences, networking functions, and lead generation initiatives.
  • Promote a culture of innovation by identifying new sales strategies, programs, and customer acquisition opportunities.
  • Maintain inventory awareness across ticket products to optimize revenue opportunities throughout the season.
  • Perform other duties as assigned.

Compensation:
The projected salary range for this position is $63,945 - $83,120 per year. This position is also eligible for commission based on the Ticket Sales & Service incentive program. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.
Benefits:
The Nationals offer a competitive and comprehensive benefits package that presently includes:
  • Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
  • Medical, dental, vision, life and AD&D insurance
  • Short- and long-term disability insurance
  • Flexible spending accounts
  • 401(k) and pension plan
  • Access to complimentary tickets to Nationals home games
  • Employee discounts
  • Free onsite fitness center

Equal Opportunity Employer:
The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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