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Ticket Operations Associate Jobs in Washington (NOW HIRING)

AEG Presents

Operations Associate

Springfield, VA

$13.75/hr

Provide crowd control coverage, including gate control, ticket sales, participant administration, usher, and other event related duties. * Provide game operations coverage, including clock operations ...

AEG

Operations Associate

Springfield, VA · On-site

$14 - $15/hr

Provide crowd control coverage, including gate control, ticket sales, participant administration, usher, and other event related duties. * Provide game operations coverage, including clock operations ...

Saks OFF 5TH

Associate Operations

Hanover, MD · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

Saks OFF 5TH

Operation Associate

Woodbridge, VA · On-site

... ticket scanners, and sensor removers * Ability to work effectively using inventory management systems * Flexibility to work evenings, weekends and public holidays As The Operations Associate, You ...

Saks OFF 5TH

Inventory associate

Woodbridge, VA · On-site

$15.75 - $19.75/hr

... ticket scanners, and sensor removers * Ability to work effectively using inventory management systems * Flexibility to work evenings, weekends and public holidays As The Operations Associate, You ...

Arena Stage

Group Sales Associate

Washington, DC · On-site

$23/hr

Director of Ticketing & Sales Operations ABOUT ARENA STAGE Arena Stage at the Mead Center for ... Position Overview The Group Sales Associate is responsible for generating group ticket revenue and ...

Arena Stage

Group Sales Associate

Washington, DC · On-site

$23/hr

Director of Ticketing & Sales Operations ABOUT ARENA STAGE Arena Stage at the Mead Center for ... Position Overview The Group Sales Associate is responsible for generating group ticket revenue and ...

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Ticket Operations Associate information

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

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Ticket Operations Associate jobs near you

Operations Associate/Internship Coordinator

The Democratic Party

Washington, DC • On-site

$54.10K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

About Democratic National Committee
We're hiring! Are you fired up to elect Democrats up and down the ticket?
Position Summary:
The Operations Associate / Internship Coordinator is an administrative and programmatic position that reports to the Director of Operations and works with the Operations Team to help execute the organization's goals.
The Operations Associate / Internship Coordinator divides their time between managing the day-to-day of the DNC's internship program and assisting in broader operational projects of the organization. Managing the internship program includes outreach, recruitment, and ensuring a positive, meaningful, and successful internship experience for our intern class every semester. Additionally, the Operations Associate / Internship Coordinator will work closely with the entire Operations Department, Building Facilities group, Accounting, IT, and the Offices of the Chief Executive and DNC Chair to accomplish a wide range of organizational goals and initiatives.
Critical for success is an interest in the mission of the DNC, strong sense of personal initiative, respect for the sensitivity and confidentiality of information, and the ability to balance multiple tasks with enthusiasm and positivity.
Responsibilities:
  • Administer the DNC's internship program to include outreach, recruitment, onboarding and providing our intern class with a positive, meaningful, and successful experience every semester;
  • Consult with Operations Leadership and Human Resources as needed to refine the DNC's internship program;
  • Serves as a liaison between our interns, staff, and different departments;
  • Leads Front Desk Operations for the DNC including managing the organization wide phone system, facilitating meetings with internal and external stakeholders, and coordinating usage of conference rooms throughout the building;
  • Coordinates across the Operations and Human Resources teams to ensure that all team projects have support;
  • Oversees special projects at the discretion of the Director of Operations;
  • Facilitates operational onboarding sessions for new hires;
  • Provides ongoing support to the travel operations at the DNC;
  • Assists with executing DNC initiatives and events;
  • Develops and maintains department file management system;
  • Assists with the DNC contracting process as needed;
  • Assists in vendor management, research, and bill reconciliation as needed;
  • Other duties as assigned to support the department and the DNC's mission

Skills:
  • Enjoys a fast paced working environment, adapts quickly to shifting goals, and understands the sense of urgency with a proven ability to organize and manage multiple priorities and deadlines. Works well under pressure.
  • Self-motivator with a proactive approach to traditional and unexpected assignments.
  • Excellent analytical aptitude and a passion for improving organizational processes.
  • Strong interpersonal skills with the ability to work effectively with employees at all levels and operate as a team player.
  • Flexibility and recognition that winning campaigns often means working outside of traditional office hours.

Qualifications:
  • A Bachelor's degree or 4 years experience in an office environment
  • Prior internship management experience is preferred, but not required
  • Comfortable working across multiple software platforms

Travel: The Operations Associate/Internship Coordinator position will require travel, which could be up to 15% of the time.
Salary: The starting salary for the Operations Associate/Internship Coordinator position is $54,100, on an annualized basis, commensurate with experience and qualifications.
This is a full-time, non-exempt position, which means you will be eligible for overtime pay for hours worked in excess of 40 in a given workweek. This position is in the bargaining unit represented by SEIU Local-500.
Due to federal campaign finance rules, only U.S. citizens or U.S. green card holders are eligible for this role. See 52 U.S.C. 30121; 11 C.F.R. 110.20(i).
The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
Benefits:
  • The DNC offers a generous benefit package, including:
  • Generous paid time off, including federal holidays and open leave
  • Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee
  • Supplementary vision plans available to employees for purchase
  • Up to a 5% employer match DNC 401(k) plan
  • Pre-tax flexible spending account benefits available to employees and dependents

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