ZipRecruiter

Log In

1

Ticket Operations Associate Jobs in Washington (NOW HIRING)

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... operational duties on computer systems in response to user ticket and outages. * Support and ... Associate Degree * One or more industry standard certifications- A+, Security+, Network+; etc ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... operational duties on computer systems in response to user ticket and outages. * Support and ... Associate Degree * One or more industry standard certifications- A+, Security+, Network+; etc ...

Maximus

Junior CIC Analyst

Gaithersburg, MD · On-site

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Annandale, VA · On-site

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Bowie, MD · On-site

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Rockville, MD · On-site

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

VA · On-site +1

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Adelphi, MD · On-site

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Annapolis, MD · On-site

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Maximus

Junior CIC Analyst

Largo, MD · On-site

... ticket management activities. - Ability to create and maintain operational reports and status ... Citizen without dual citizenship. - Associate's or Bachelor's degree in Information Technology ...

Unisys

IT Support Technician

Washington, DC · On-site

$24.25 - $33.50/hr

Ticket Management, Escalation, and SLA Compliance - Manage incident and request tickets in the ... Endpoint Administrator Associate.

Prosource Wholesale

Warehouse Associate

Bethesda, MD · On-site

$41K - $48K/yr

Minimum 5 years of experience in ESC projects or equivalent warehouse/operations positions ... With the proper training and career road map, you can write your own ticket! Gain In-Demand Skills ...

Condé Nast

Art Production Associate, British Vogue

Adelphi, MD · Hybrid

$15.50 - $19.75/hr

This position plays a vital role in connecting creative, editorial and operations teams in order to ... You'll have access to a competitive pension scheme , Bupa Private Healthcare , Season ticket loans ...

Leidos

IT Support Technician

Washington, DC

$24.25 - $33.50/hr

Ticket Management, Escalation, and SLA Compliance - Manage incident and request tickets in the ... Endpoint Administrator Associate. WORK ENVIRONMENT / OTHER Operational Support: May require ...

next page

Showing results 1-20

All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Washington

Ticket Operations Associate information

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Washington? The most popular types of Ticket Operations jobs in Washington are:
What are popular job titles related to Ticket Operations Associate jobs in Washington? For Ticket Operations Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Washington look for? The top searched job categories for Ticket Operations Associate jobs in Washington are:
What cities in Washington are hiring for Ticket Operations Associate jobs? Cities in Washington with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you
Desktop Support Admin

Desktop Support Admin

DANE LLC

Chantilly, VA • On-site

$62K - $67K/yr

Full-time

PTO

Posted 2 days ago

Job description

Description:

Our commitment to employee retention is multifaceted: from respectful treatment and aggressive PTO (from day 1) to expansive benefits and continuous learning opportunities, we create a workplace where you can thrive and be your best.  
 
We are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus.  You will be responsible for managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers. These requests pertain to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the Department of State consolidated Bureaus. 

Details: 
Location: Washington DC - Onsite
Job Type: Full Time 
Education: Associate degree or equivalent experience 
Experience: Minimum 5 years of experience working as DSS System Administrator 
Clearance: Must hold Active DoD Secret Clearance or higher to be eligible 

Duties and Responsibilities:

  • Performs system administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
  • Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
  • Analyze, evaluate, and test software and hardware in response to issues identified by the customer.
  • Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
  • Mitigate identified security issues.
  • Research and troubleshoot identified issues. Document ticket.  Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.
  • Prepare and maintain activity and progress reports regarding support activities.
  • Act to coordinate activities across support agencies to deliver support services to customers.  
  • Manage and track escalations to ensure timely resolution of customer issues.
  • Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
  • Work to meet program service level agreements (SLA's) to resolve customer issues.
  • Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.
  • Install, configure and troubleshoot microcomputer hardware and software systems, to include servers.
  • Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
  • Conduct diagnostic troubleshooting and repair for microcomputer devices
  • Install hardware and software application on a myriad of computer devices
Requirements:

  • Associate Degree 
  • One or more industry standard certifications- A+, Security+, Network+; etc. (Preferred)
  • Must have Active Secret or Higher Clearance
  • Minimum of 5 years of experience
Qualifications:

  • Must live in the local DMV area and be able to reliably commute to DC daily. 
  • Must have an Associate's Degree or higher in computer science or a related field. 
  • Minimum 5 years of experience providing Desktop support. 
  • Must hold Active DoD Secret Clearance or higher  
  • One or more industry-standard certifications- A+, Security+, Network+; etc. preferred  
  • Must have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.  
  • Must have experience providing Tier 1 and 2 technical support with hardware and software.  
  • Must have excellent attention to detail.  
  • Must have a strong working knowledge of computer terms

Physical Requirements:  
 
  • Must be able to move/handle equipment up to 30 pounds  

DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.