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Ticket Operations Associate Jobs in Washington (NOW HIRING)

DANE LLC

Desktop Support Admin

Chantilly, VA

$62K - $67K/yr

... operational duties on computer systems in response to user ticket and outages. * Support and ... Associate Degree * One or more industry standard certifications- A+, Security+, Network+; etc ...

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... operational duties on computer systems in response to user ticket and outages. * Support and ... Associate Degree * One or more industry standard certifications- A+, Security+, Network+; etc ...

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Ticket Operations Associate information

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Washington? The most popular types of Ticket Operations jobs in Washington are:
What are popular job titles related to Ticket Operations Associate jobs in Washington? For Ticket Operations Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Washington look for? The top searched job categories for Ticket Operations Associate jobs in Washington are:
What cities in Washington are hiring for Ticket Operations Associate jobs? Cities in Washington with the most Ticket Operations Associate job openings:
Ticket Operations Associate jobs near you

Network Operations (NetOps)

TENICA Global Solutions

Chantilly, VA • On-site

Full-time

Re-posted 29 days ago

Job description

Network Operations
Primary Responsibilities for Network Operations (NetOps):
a. (U) Have appropriate background knowledge of ICD 503 Security RMF Framework.
b. (U) Create, publish, support implementation, utilize and enforce a Network Support Services (NSS) Standard Operating Procedure (SOP) that outlines MID policies and procedures for network operations and maintenance, and establishes a common view of methods used to support the customer's environment.
c. (U) Monitor and respond to customer requests received via the NSS central telephone number and the NSS Trouble Ticket Request Form.
d. (U) Manage all MID networks and dedicated network structures located within MID lab environments and facilities, including the following: generation of standard Operating System baseline configurations; maintenance of network diagrams for all MID operational networks; evaluation of existing architectures in conjunction with emerging technologies and recommendations of improved architectures and workstation solutions.
e. (U) Have experience and be proficient in managing networks in a cloud environment to include the operation, configuration, and management of cloud environments.
f. (U) Provide effective and efficient Systems Administration support for all MID networks and laboratory environments, to include: proficiency in configuring and managing servers as domain controllers, file servers and email servers, proficiency in desktop management, configuration and support, establishing and maintaining preventative maintenance schedules; managing MID network email services; creating user accounts and performing system hardware and software diagnostics.
g. (U) Ensure all security relevant policies are enforced and system updates are performed as required.
h. (U) Ensure network supported domain services are properly accredited and maintained per security policy.
Basic Qualifications:
• Same as listed above
• Desired Education: Bachelor's Degree
• Desired Experience in Functional Discipline (Network Support Services): 4 Years
• Desired NRO Experience (or IC Equivalent): N/A
Preferred Qualifications and Certifications:
• Security +
• Windows
• Linux
• Computer Network Security or Equivalent
Security Clearance Requirements:
• TS/SCI w/CI Poly
Physical Requirements:
• Ability to perform routine office work sitting at a desk and using basic office equipment.
TENICA and Associates is a provider of government services and consulting solutions in the areas of national defense, homeland and cyber security. TENICA provides knowledgeable and experienced subject matter experts to perform a variety of professional services, logistics and supply chain management, crisis prevention and response, and information technology solutions to solve dynamic security challenges. Founded in 2008 and based in Chantilly, Virginia, TENICA is a Service Disabled Veteran Owned, Woman Owned, Small Business (SDVOB and WOSB) and is a participant in the Small Business Administration's 8(a) business development program. www.TENICA-GS.com
TENICA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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