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Ticket Operations Associate Jobs in Washington (NOW HIRING)

ActioNet

Network Operations Technician

Vienna, VA

Performs Network ticket resolution. * Uses administrative access to the network to stage new ... High School diploma or Associate degree with a minimum 7 years performing as a Network Operations ...

ActioNet

Network Operations Technician

Vienna, VA

Performs Network ticket resolution. * Uses administrative access to the network to stage new ... High School diploma or Associate degree with a minimum 7 years performing as a Network Operations ...

ActioNet

Network Operations Technician

Vienna, VA

Performs Network ticket resolution. * Uses administrative access to the network to stage new ... High School diploma or Associate degree with a minimum 7 years performing as a Network Operations ...

AHRI

Part-Time Project Associate

Arlington, VA · On-site

The Project Associate supports the data analytics team by coordinating administrative, operational ... This role ensures smooth execution of workflows, including user onboarding, documentation, ticket ...

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Ticket Operations Associate information

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

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What are popular job titles related to Ticket Operations Associate jobs in Washington? For Ticket Operations Associate jobs in Washington, the most frequently searched job titles are:
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Ticket Operations Associate jobs near you
Operations Lead (OpenText)

Operations Lead (OpenText)

Customer Value Partners

Rockville, MD • Hybrid

$145K - $155K/yr

Full-time

Posted 11 days ago

Job description

Overview

CVP is seeking an OpenText Operations Lead who will own Platform Administration and End-User Support for OpenText and adjacent platforms (Content Server, AppWorks, Drupal, Moodle) for a Federal Research Institute. The OpenText Operations Lead will direct change management, upgrades, performance monitoring, outage communications, RCA/trending, license/ODC tracking, Tier-1 help desk (ServiceNow), and security/ATO sustainment - meeting service expectations of the Federal Research Institute.

Responsibilities
  • Plan and execute deployments and upgrades; coordinate with IT/Ops to minimize disruption; monitor performance; notify outages to stakeholders; complete RCAs and trend analyses.
  • Manage change/configuration for consistency and reliability across supported applications; maintain SOPs for operations, maintenance, and repair.
  • Maintain licenses/ODCs and service agreements; ensure availability and performance requirements are met or exceeded.
  • Operate Tier-1 help desk workflows in ServiceNow; convert ticket analytics into backlog improvements and knowledge-base content.
  • Coordinate with security for continuous monitoring, vulnerability remediation, and ATO evidence as part of routine operations.
  • Support on-site surge needs and hybrid operating rhythm consistent with service hours.
Qualifications
  • Public Trust eligibility.
  • Bachelor's degree in IT, Information Systems, or related field.
  • 7+ years operating enterprise platforms (OpenText Content Server/AppWorks) with change, incident, and release management; proven SOP and RCA authorship.
  • Experience with performance telemetry, uptime reporting, ServiceNow ticketing/metrics, and planned maintenance communications.

Desired Skills:

  • NIH operations experience, including on-site support at 5601 Fishers Lane and RML and adherence to service hours (7:00-18:00 ET; after-hours by COR).
  • Familiarity with adjacent platforms (Drupal, Moodle) and security/ATO sustainment in NIH environments.

Location

  • Rockville, MD (Hybrid)

Salary Band: $145,000-155,000 (Depending on experience)

This role is pending program award. 

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.

Employment Type: FULL_TIME

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