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Director Service Operations Jobs in Illinois (NOW HIRING)

Associated

Director, Service Operations

Warrenville, IL · On-site

$147K/yr

Director, Service Operations Why Join Associated? * Comprehensive benefits , including medical, dental, vision, life insurance, and FSA/HSA options * Generous paid time off. * 401(k) matching -100 ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $135K/yr

Director, Service This position is required to be onsite, full-time, located at our corporate headquarters in Buffalo Grove, IL. Summary The Service Operations Manager is responsible for leading and ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

Director, Service Salary Range: $115,000 - $150,000, Commensurate with Experience This position is required to be onsite, full-time, located at our corporate headquarters in Buffalo Grove, IL ...

Vizient

Director, Service Management

Chicago, IL · Hybrid

$117K - $206K/yr

You will drive operational excellence through process standardization, governance, and alignment ... service management and functional/technical teams in a management or director-level role within a ...

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

The Service Operations Manager leads the administrative and operational support functions of our ... Ensure timely and accurate scheduling of both direct and 3rd party field technicians. * Drive ...

Life Fitness

Service Operations Manager

Rosemont, IL · Hybrid

The Service Operations Manager leads the administrative and operational support functions of our ... Ensuretimelyandaccuratescheduling ofboth direct and 3rdpartyfield technicians. * Drive proactive ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$57K - $72K/yr

This role provides direct leadership across Service Account Coordinators and Field Service ... Own and manage key operational performance metrics (e.g., service request cycle time, scheduling ...

Signode

Service Operations Supervisor

Roselle, IL

$66K - $83K/yr

This role provides direct leadership across Service Account Coordinators and Field Service ... Own and manage key operational performance metrics (e.g., service request cycle time, scheduling ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

This role provides direct leadership across Service Account Coordinators and Field Service ... Own and manage key operational performance metrics (e.g., service request cycle time, scheduling ...

Signode

Service Operations Supervisor

Roselle, IL

This role provides direct leadership across Service Account Coordinators and Field Service ... Own and manage key operational performance metrics (e.g., service request cycle time, scheduling ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

$66K - $83K/yr

This role provides direct leadership across Service Account Coordinators and Field Service ... Own and manage key operational performance metrics (e.g., service request cycle time, scheduling ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Illinois

Director Service Operations information

See Illinois salary details

$32.9K

$104.3K

$173.9K

How much do director service operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director service operations in Illinois is $104,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $131,300.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Illinois? The most popular types of Service Operations jobs in Illinois are:
What are popular job titles related to Director Service Operations jobs in Illinois? For Director Service Operations jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Illinois look for? The top searched job categories for Director Service Operations jobs in Illinois are:
What cities in Illinois are hiring for Director Service Operations jobs? Cities in Illinois with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $104,345 per year, or $50.2 per hour.

Director, Service Operations

Associated

Warrenville, IL • On-site

$147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Director, Service Operations
Why Join Associated?
  • Comprehensive benefits, including medical, dental, vision, life insurance, and FSA/HSA options
  • Generous paid time off.
  • 401(k) matching-100% company match on the first 5% you contribute.
  • Profit-sharing opportunities that allow employees to benefit from the company's success.
  • Career growth and development through training, tuition assistance, and advancement opportunities.
  • Employee Assistance Program offering confidential resources and support.
  • Employee referral bonuses of up to $2,500.
  • A stable, established company serving an essential industry that keeps businesses and supply chains moving.
  • A collaborative, people-focused culture where employees are encouraged to contribute ideas, take ownership, and build lasting careers.

Position Summary:
Responsible for the leadership and strategic direction of the Company's Service Departments. The Director, Service Operations establishes and executes the Company's long-term business plan for growth, staffing, asset allocation, and cost management.
Salary: $147,000+
Essential Functions:
  • Sets the strategic direction for the Company's Service Departments through leadership and management of the Service Management Teams.
  • Responsible for creation, appropriate delegation, and execution of Service Business Plans towards the achievement of revenue, profit, customer satisfaction, and employee satisfaction goals.
  • Responsible for the mentoring and development of the leadership team within the Service department.
  • Ensures a safe working environment through adherence to Company Training and Safety Guidelines.
  • Maintains contact with the public, customers, and other employees for the purposes of networking and information exchange.
  • Performs related duties as assigned or as the situation dictates.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:
  • Proven experience in leading and mentoring people. Creates an environment conducive to attracting and retaining top talent.
  • Proven ability to lead through change. Able to cope with change and shift priorities quickly and comfortably.
  • Proven ability to drive results. Achieve results by establishing accountabilities, clarifying performance expectations, reviewing performance, and providing timely and relevant feedback.
  • Strong customer orientation. Ability to understand who our customers are, how they are motivated, and the current/future business challenges they face.
  • Proven problem solver and decision maker. Makes timely decisions on problems/issues requiring immediate attention.
  • Company travel required to all regional facilities and events held by Raymond Corporate. Expectation for business travel exceeds 25%. Expectation for company travel will exceed 25% for employees not located in Associated Corporate Office.
  • This position requires a minimum of a bachelor's degree in Business or equivalent with MBA preferred or a minimum of 10 years of related experience in Supply Chain or similar industry.

Work Environment:
Must be able to perform job duties with or without reasonable accommodation. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Physical Requirements:
  • Frequently required to sit, stand, walk, and communicate.
  • Rarely required to kneel, crouch, or reach overhead.

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