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Director Service Operations Jobs in Reston, VA (NOW HIRING)

BCM One

Senior Director Service Fulfillment

Herndon, VA · On-site

BCM One is seeking a Senior Director of Service Fulfillment to lead the transformation of our ... Build strong relationships with carriers, vendors, and internal stakeholders to drive operational ...

ITCON Services

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

As a Senior Director of Service Delivery, you will play a critical role in shaping the success of a diverse portfolio of application development, operations & maintenance (O&M), contact center ...

BCM One

Senior Director Service Fulfillment

Herndon, VA · On-site

BCM One is seeking a Senior Director of Service Fulfillment to lead the transformation of our ... Build strong relationships with carriers, vendors, and internal stakeholders to drive operational ...

Bomnin Automotive Group

Service Advisor

Manassas, VA · On-site

Service Manager/Director, Service Operations Director Job Status: Full-time, Exempt Department: Service Job Summary: The Service Advisor at Bomnin Automotive serves as a key point of contact between ...

Bomnin Automotive Group

Service Advisor

Manassas, VA · On-site

Service Manager/Director, Service Operations Director Job Status: Full-time, Exempt Department: Service Job Summary: The Service Advisor at Bomnin Automotive serves as a key point of contact between ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$14.50 - $18.75/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

Blue Origin

Satellite Service Operations Engineer

Reston, VA · On-site

$72K - $97K/yr

Own and direct day-to-day, long term mission operations, including flight operations, ground systems operations, mission execution, and customer service delivery. * Direct real-time spacecraft ...

Bomnin Automotive Group

Service BDC Agent

Manassas, VA

$15.50 - $20/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

SSA Group

Food Service Operations Manager

Washington, DC · On-site

$67K - $72K/yr

Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard. * Process invoices so that all vendors are ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Reston, VA

Director Service Operations information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director service operations jobs pay per year?

As of Jul 25, 2026, the average yearly pay for director service operations in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

Who is higher, COO or director of operations?

In most organizations, the Chief Operating Officer (COO) is higher than the Director of Operations. The COO typically oversees multiple departments and reports directly to the CEO, while the Director of Operations manages daily operational activities within a specific area or division. The Director of Operations usually reports to the COO or another senior executive.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What is the role of director operations?

A Director of Service Operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, and coordinate resources to meet operational goals, often utilizing tools like performance metrics and process improvement methodologies.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, monitor performance metrics, and coordinate resources to meet organizational goals.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing daily business functions, strategic planning, and operational efficiency. It is considered a high-level position often reporting to executive management and requiring extensive experience and leadership skills.
What are popular job titles related to Director Service Operations jobs in Reston, VA? For Director Service Operations jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Reston, VA look for? The top searched job categories for Director Service Operations jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Service Operations jobs? Cities near Reston, VA with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Reston, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $112,026 per year, or $53.9 per hour.

Service Operations Manager

Titan Mechanical and Plumbing

Manassas Park, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Service Operations Manager - Commercial & Multifamily HVAC and Plumbing
Job Description
Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations Manager to lead our growing Service Division. This position is responsible for leading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This role directs and oversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.
Responsibilities
  • Hire, lead and develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with Sales Team on accuracy of proposals and maintenance agreements
  • Supports ongoing construction operations and internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecast labor requirements for service operations
  • Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements
  • Develop and Improve processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians to effectively troubleshoot and solve complex customer issues.
  • Ensure tools, service vans, and uniforms are clean, well kept, and maintained.
  • Ensure vehicle & tool stock levels are optimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently as required.
  • Drive company culture of quality, customer service and safety through-out work force

Qualifications
  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficient with computers and able to learn company software.
  • Strong communication and customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits
  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Education assistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results

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