ZipRecruiter

Log In

1

Director Service Operations Jobs in Reston, VA (NOW HIRING)

Bomnin Chevrolet Dadeland

Quick Lube Technician

Manassas, VA · On-site

$14 - $19.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

ActioNet

Enterprise Operations Manager

Vienna, VA

Guide, direct, and develop an ITSM/ITIL maturity plan throughout the contract's lifecycle ... Works well within a team and understands the importance of quality customer service. Preferred ...

Invited Clubs

Director Restaurants

Haymarket, VA

In addition to managing day-to-day service operations, the Director of Restaurants plays a hands-on role during high and low-volume periods, stepping into service responsibilities to maintain smooth ...

Invited

Director Restaurants

Haymarket, VA

In addition to managing day-to-day service operations, the Director of Restaurants plays a hands-on role during high and low-volume periods, stepping into service responsibilities to maintain smooth ...

next page

Showing results 1-20

People also search for

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Reston, VA

Director Service Operations information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director service operations jobs pay per year?

As of Jun 11, 2026, the average yearly pay for director service operations in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What exactly does a director of operations do?

A director of operations oversees an organization’s daily activities, manages teams, develops policies, and ensures efficiency and goal achievement. They often coordinate between departments, analyze performance metrics, and implement strategic initiatives to improve overall business performance.

What does a director of service operations do?

A director of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They develop strategies, manage teams, monitor performance metrics, and coordinate resources to meet organizational goals.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

How much does a head of operations get paid?

A Director of Service Operations typically earns between $90,000 and $150,000 annually, depending on the industry, company size, and location. Senior roles may include bonuses, profit sharing, or other incentives, and require strong leadership, operational expertise, and often certifications like PMP or Six Sigma.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as Chief Executive Officers, investment bankers, specialized surgeons, and certain senior technology executives can earn $500,000 or more annually. These positions typically require extensive experience, advanced education, leadership skills, and often involve managing large teams or organizations.
What job categories do people searching Director Service Operations jobs in Reston, VA look for? The top searched job categories for Director Service Operations jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Service Operations jobs? Cities near Reston, VA with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $112,026 per year, or $53.9 per hour.
Director of Operations

Director of Operations

OTO Development

Washington, DC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

OTO Development rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

We are pleased to announce a wonderful opportunity for a Director of Operations


Key Responsibilities

Operational Leadership

  • Oversee day-to-day operations of Front Office, Housekeeping, Engineering, Food & Beverage, and other assigned departments
  • Ensure all departments meet or exceed brand standards, quality assurance guidelines, and guest satisfaction goals.
  • Drive a culture of service excellence, accountability, and continuous improvement.
  • Conduct regular property walks to monitor cleanliness, safety and overall condition of the property.
  • Any additional duties designated by AGM or GM.


Guest & Service Excellence

  • Champion guest satisfaction initiatives and maintain high GSS/Medallia/Brand Survey performance.
  • Resolve complex guest concerns with professionalism and urgency.
  • Empower teams to anticipate needs and deliver personalized service.


Financial & Business Performance

  • Assist with budgeting, forecasting, and cost control efforts across all operational departments.
  • Review labor productivity, scheduling, and departmental expenses to achieve financial targets.
  • Support revenue maximization strategies in collaboration with Sales, Revenue Management, and F&B leadership.


Team Development & Leadership

  • Recruit, train, mentor, and develop department leaders and associates.
  • Lead daily/weekly operations meetings to ensure alignment and execution or properties.
  • Foster a positive, inclusive workplace culture focused on engagement and retention.
  • Conduct performance reviews and support succession planning.


Compliance & Safety

  • Maintain a safe, secure environment by adhering to OSHA, local regulations and brand safety standards.
  • Ensure proper execution or emergency procedures and training.
  • Oversee preventative maintenance programs and property upkeep.


What are the requirements for this position?

  • You have previous hotel management experience with a proven success in leadership of teams and guest service results
  • You have prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
  • You have a least a high school diploma with a college degree preferred
  • You have a valid driver's license from the appropriate state
  • You have exceptional time management and multitasking skills
  • You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
  • Flexible schedule required including weekends, evenings, and holidays based on business needs.


Physical Requirements for this Position

You must be able to walk and stand for extended periods of time as the job dictates.


Travel Requirements

This position requires up to 10% travel. Travel is outside the local area and overnight.


This property is managed by OTO Development.


About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.


OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Revised 12/12/25

Apply