ZipRecruiter

Log In

1

Director Service Operations Jobs in Reston, VA (NOW HIRING)

Bomnin Automotive Group

Quick Lube Technician

Manassas, VA

$13 - $18/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

Bomnin Chevrolet Dadeland

Service Advisor

Manassas, VA · On-site

Service Manager/Director, Service Operations Director Job Status: Full-time, Exempt Department: Service Job Summary: The Service Advisor at Bomnin Automotive serves as a key point of contact between ...

Bomnin Automotive Group

Quick Lube Technician

Manassas, VA

$14 - $19.25/hr

Service Manager/Director, Service Operations Director Job Summary: The Quick Lube Technician at Bomnin Automotive is responsible for performing rapid and efficient oil changes, filter replacements ...

Bomnin Chevrolet Dadeland

Service BDC Agent

Manassas, VA · On-site

$15.50 - $20/hr

Service Manager/Director, Service Operations Director Job Summary: The Service BDC Agent at Bomnin Automotive is responsible for providing exceptional customer service and managing communications ...

next page

Showing results 1-20

People also search for

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Reston, VA

Director Service Operations information

See Reston, VA salary details

$35.4K

$112K

$186.7K

How much do director service operations jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director service operations in Reston, VA is $112,026.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a Director of Service Operations, and why are they important?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a Director of Service Operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a Director of Service Operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What job categories do people searching Director Service Operations jobs in Reston, VA look for? The top searched job categories for Director Service Operations jobs in Reston, VA are:
What cities near Reston, VA are hiring for Director Service Operations jobs? Cities near Reston, VA with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $112,026 per year, or $53.9 per hour.

Senior Director Fresh & Convenience Operations

Dufry

Bethesda, MD • On-site

$139K - $180K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

With a career at HMSHost, you really benefit! We Offer
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • Holiday pay
  • Meal and Transportation Benefits
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.
Advertised Compensation: $139,600.00 to $180,100.00
Purpose: Responsible for shaping and providing Avolta's food, beverage, and consumer packaged goods (CPG) merchandising strategies, with a primary focus on accelerating growth in the respective categories business model. This role drives strategic planning, store standards, fresh product implementation, and strong collaboration with category management and marketing within the Duty Paid/F&B lines of business to elevate consumer engagement and deliver measurable revenue and margin improvements.
Essential Functions:
  • Provides merchandising strategies, revenue growth opportunities, acceleration of product placement with the intention to maximize revenue growth, suggestions to CORE category management teams for F&B
  • Leads fresh food innovation and product launches, establishing store standards for fixtures, merchandising, pricing, and product sell-thru to drive food sales as a percentage of total store sales for both F&B and Duty Paid Operations in partnership with category management of ESL
  • Partners with Category Management & Marketing to develop and ensure execution of innovative storytelling strategies that deepen brand connection and drive incremental sales
  • Partners with Category Management, Supply Chain, Culinary, Operations, and Finance teams to analyze program performance, challenge status quo, and suggest strategies that maximize revenue and profitability in operations
  • Establishes and enforces consistent merchandising standards to ensure efficiency and deliver premium customer experience across all locations
  • Optimizes product placement programs to enhance visibility, accelerate sales growth, to strengthen vendor-supported product placement strategies
  • Directs planning and execution of seasonal initiatives for Fresh category that create a differentiated and premium retail experience
  • Supports planning initiatives to category management team pertaining to F&B CORE as well as ESL product lines.
  • Leverages customer insights and analytics to understand shopping behaviors, optimize the customer journey, and provide actionable recommendations through comprehensive performance and financial reporting
  • Oversees sales and cost-of-sales budgets for Fresh category F&B and Duty Paid, guaranteeing alignment with ROI targets and brand objectives
  • Identifies new revenue streams, initiatives for Fresh category for F&B and Duty Paid to include but not limited to rebate opportunities alongside Revenue Generation Department within airport F&B initiatives to expand convenience sales and rebate opportunities

Reporting Relationship: The Senior Director of Fresh & Convenience Operations reports to the Vice President of Culinary
Minimum Qualifications, Knowledge, Skills, and Work Environment:
  • The combination of education and professional experience must exceed 10 years:
    • In a leadership role: Requires 5 years of experience leading a team of professionals engaged in retail merchandising, CPG, or food service operations
    • In a technical role: Requires 10 years of experience engaged in retail merchandising, CPG, or food service operations
    • A bachelor's degree in a program related to the functional area can count for 3 of the ten-year requirement
    • An MBA or a master's level degree in a program related to the functional area can count for an additional 2 years of the ten-year requirement
    • In the industry: 5-7 years of Hospitality, F&B and/or Retail experience
    • Specialized Training: Training that leads to an expert level of retail merchandising strategies, product placement, and consumer packaged goods
    • Specialized Skillset/Competencies/Traits: Demonstrated experience driving revenue growth and margin improvement in retail or food service operations
    • Strong vendor relationship management and negotiation skills
    • Financial acumen including budget management, P&L analysis, and cost-of-sales optimization
    • Proficiency in consumer insights, data analysis, and using analytics to drive strategic decision-making
    • Excellent leadership and cross-functional collaboration skills with ability to influence senior leadership
    • Innovation mindset with ability to identify and implement new revenue opportunities
    • Advanced business acumen and also has the strategic mindset required to understand the long-term implications of merchandising decisions and to advance the organization's goals
    • Demonstrated history of anticipating the needs of the business and complex stakeholders
    • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
    • Demonstrated experience exhibiting a continuous improvement mindset with the ability to optimize work processes and achieve positive results

Location/Travel:
    • This role is located at the North America Support Center in Bethesda, MD.
    • This role may require up to 50% travel

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

Apply