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Director Service Operations Jobs in Michigan (NOW HIRING)

FOX Factory, Inc

Director, Operations

Coldwater, MI · On-site

The Director of Operations is the leader responsible for driving excellence across manufacturing and service operations. This role oversees all major operational functions--including Logistics ...

FOX Factory, Inc.

Director, Operations

Coldwater, MI · On-site

Oversee daily manufacturing, assembly, and service operations to meet quality, throughput, and cost goals. * Lead Logistics, transportation, and distribution performance. * Direct Purchasing strategy ...

Fox Factory

Director, Operations

Coldwater, MI

Oversee daily manufacturing, assembly, and service operations to meet quality, throughput, and cost goals. * Lead Logistics, transportation, and distribution performance. * Direct Purchasing strategy ...

Foxfactory

Director, Operations

Coldwater, MI · On-site

Oversee daily manufacturing, assembly, and service operations to meet quality, throughput, and cost goals. * Lead Logistics, transportation, and distribution performance. * Direct Purchasing strategy ...

Hospice of Michigan

Clinical Director

Ada, MI · On-site

$78K - $106K/yr

The Clinical Director, Service Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within HOM ...

Hospice of Michigan

Clinical Director

Ada, MI

$78K - $106K/yr

The Clinical Director, Service Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within HOM ...

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Director Service Operations information

See Michigan salary details

$29.6K

$93.9K

$156.5K

How much do director service operations jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director service operations in Michigan is $93,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $118,100.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Michigan?

The most popular types of Service Operations jobs in Michigan are:

What are popular job titles related to Director Service Operations jobs in Michigan?

For Director Service Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Michigan look for?

The top searched job categories for Director Service Operations jobs in Michigan are:

What cities in Michigan are hiring for Director Service Operations jobs?

Cities in Michigan with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,854 per year, or $45.1 per hour.

Director of Customer Service Operations

Mount Pleasant, MI

Isabella Bank
Commercial Banking • 201 - 500 employees
Learn more about Isabella Bankexternal

Full-time

Re-posted 29 days ago

Job description

Position Title:             Director of Customer Operations
Reports To:                 Chief Operations OfficerGeneral Purpose:

The Director of Operations is responsible for leading and optimizing the Bank’s operational functions, ensuring efficient, compliant, and customer-focused delivery of services across the call center, deposit and digital banking operations. This role partners closely with management across the organization to drive operational excellence, support growth initiatives, strengthen internal controls, and enhance the overall customer experience. The Director will oversee day-to-day operations while advancing strategic initiatives, including process improvement, technology adoption, and regulatory readiness.

Responsibilities:
  • Provide leadership, coaching, and mentorship to drive alignment with organizational vision, enhance employee engagement, and promote continuous professional development.
  • Lead and manage a segment of the Bank’s operations, including deposit operations, fraud, payment processing, call center, and digital banking.
  • Partner with department managers to develop product roadmaps, oversee the product lifecycle, and support initiatives that drive growth across product lines.
  • Drive operational efficiency through process improvements, automation, and scalable workflows.
  • Establish and monitor KPIs to measure service levels, productivity, accuracy, channel preferences, and customer experience.
  • Ensure compliance with banking laws and regulations; maintain audit readiness and support examinations.
  • Partner with Compliance and Audit to strengthen internal controls and mitigate risk.
  • Oversee vendor relationships and performance management.
  • Collaborate with cross-functional teams to align operations with business objectives.
  • Partner with the Training and Development Coordinator to develop and implement training programs that promote product knowledge and process proficiency.
  • Represent the operations team as an active member on various internal committees
  • Perform other job duties as assigned.
Qualifications:
  • Bachelor’s degree in Business, Finance, Accounting, or related field
  • 10+ years of banking operations experience
  • 5+ years of leadership experience.
  • Experience with deposit and payment operations.
  • Track record of process improvement and operational transformation.
  • Experience supporting regulatory exams and audits.
  • Familiarity with core banking systems
Skills:
  • Strong knowledge of banking regulations and operational procedures across deposit, card, and digital products.
  • Expertise in process improvement methodologies preferred
  • Effective leadership and team development.
  • Strong communication and interpersonal skills.
  • Strategic thinker with execution capability.
  • Ability to manage multiple priorities in a regulated environment.
  • Proficiency in Microsoft Office Products.
  • Ability to analyze data to make strategic recommendations and decisions.