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Director Service Operations Jobs in Michigan (NOW HIRING)

Compass Group

FOOD SERVICE DIRECTOR

Charlevoix, MI · On-site

$70K - $74K/yr

Your expertise in food service operations, quality assurance, team development, and financial performance will be essential to driving success. Job Summary Job Summary: The Director of Dining ...

Pearson

Lead, Service Management

Lansing, MI · On-site

$16.25 - $21.25/hr

... without direct authority. * Represent the function's service and security status to senior leadership. What You Will Bring * 8 or more years in IT service management or technology operations ...

Promed Delivery

Be Seen First

Director of Operations- Courier Service

Royal Oak, MI · On-site

$80K - $100K/yr

Job Summary We are seeking a highly strategic and results-driven Director of Operations to oversee ... and exceptional service delivery metrics across the state. Core Responsibilities * Network ...

New

Aptar Digital Health

Operations Director

Midland, MI · On-site

Operations Director Join our team and Be You Be Aptar. Director of Operations, Midland Reports to ... flow, and service levels across all manufacturing locations. * EHS Stewardship: Ensure ...

New

Insperity

$150K - $160K/yr

As Operations Director , you will drive end-to-end supply chain excellence, overseeing purchasing ... service levels across an international business environment. Why Top Talent Chooses to Work Here At ...

Aptar Group

Operations Director

Midland, MI · On-site

Director of Operations, Midland Reports to: VP General Manager, Elastomeric Flow Controls Location ... flow, and service levels across all manufacturing locations. * EHS Stewardship: Ensure ...

Sysco Northeast Rdc

Operations Director

Grand Rapids, MI · On-site

$90 - $130/hr

Fleet Services; Facilities Management (including building, grounds, power industrial equipment ... The Director of Operations is responsible for assisting the Vice President of Operations in shaping ...

Aptar Group

Operations Director

Midland, MI

Director of Operations, Midland Reports to: VP General Manager, Elastomeric Flow Controls Location ... flow, and service levels across all manufacturing locations. * EHS Stewardship: Ensure ...

Ezee Fiber

Director, Operations

Troy, MI

Overview At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in ... Responsibilities As the Director of Operations, this role is responsible for driving the ...

Sysco Corporation

Operations Director

Grand Rapids, MI · On-site

Fleet Services; Facilities Management (including building, grounds, power industrial equipment ... The Director of Operations is responsible for assisting the Vice President of Operations in shaping ...

Aptar Italia S.P.A.

Operations Director

Midland, MI · On-site

$150 - $206/hr

Onsite Midland, MI location The Director of Operations is responsible for the total operational ... flow, and service levels across all manufacturing locations. * EHS Stewardship: Ensure ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Michigan

Director Service Operations information

See Michigan salary details

$29.6K

$93.9K

$156.5K

How much do director service operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director service operations in Michigan is $93,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $118,100.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What are the most commonly searched types of Service Operations jobs in Michigan?

The most popular types of Service Operations jobs in Michigan are:

What are popular job titles related to Director Service Operations jobs in Michigan?

For Director Service Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Michigan look for?

The top searched job categories for Director Service Operations jobs in Michigan are:

What cities in Michigan are hiring for Director Service Operations jobs?

Cities in Michigan with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,854 per year, or $45.1 per hour.

Card Services Operations Manager

Lake Trust Credit Union

Brighton, MI • On-site

Full-time

Medical, Retirement

Re-posted 29 days ago

Lake Trust Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Card Services Operations Manager
Hybrid Position: 3 days a week in office
More Than A Job
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include:
  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life integration

Job Summary
The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight of daily card operations, processes, efficiencies, portfolio management, vendor/partner relationship management, and overall best practices. Promotes and maintains the credit unions mission, values, and culture to empower wellbeing in a world in which everyone thrives!
What You'll Do
  • Manages the day-to-day operations for Lake Trust's Debit Card and Credit Card portfolios impacting 125,000+ members.
  • Responsible for providing consistent and effective leadership in accordance with Lake Trust policies and procedures. Lead the Card Service Operations team by delegating, giving direction, supporting problem recognition and resolution, assisting with escalations, and ensuring our members, branch, and call center teams are provided the highest levels of service.
  • Promote a positive and collaborative working environment, conducting regular one-on-one meetings with direct reports, and ensuring operational process consistently meet established service level targets.
  • Engage with our vendor partners to identify and resolve complex processing issues in a timely manner to ensure limited impact to members.
  • Coordinate with our vendor partners to implement new card functionality and drive continuous improvement of our card offerings.

What You'll Bring
  • Bachelor's degree in a business-related field or equivalent work experience
  • Five (5+) years of professional work experience in financial services
  • Three (3+) years of managing and leading teams
  • Knowledge of debit card and credit card operations preferred
  • Exhibits a leadership style in support of team building, coaching, effective communications, and empowerment.
  • Creates a collaborative environment conducive to idea generation, knowledge sharing, and education amongst the team and across all business units.
  • Self-motivated with the ability to make operational and process decisions.
  • Strong analytical and problem-solving skills and able to work independently to identify areas of improvement and provide recommendations based on findings.
  • Ability to handle multiple tasks and perform under pressure

What You'll Get
  • Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
  • Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.

What Lake Trust Credit Union employees say

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Benefits

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