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Director Service Operations Jobs in Michigan (NOW HIRING)

Fresh-Coast-Alliance

Operations Director

Muskegon, MI · On-site

Oversee organizational vehicles and transportation services. * Ensure vehicles are properly ... Collaborate with the Program Director to address facility and operational needs. * Participate in ...

Aptar Group

Operations Director

Midland, MI · On-site

Director of Operations, Midland Reports to: VP General Manager, Elastomeric Flow Controls Location ... flow, and service levels across all manufacturing locations. * EHS Stewardship: Ensure ...

Aptar Group

Operations Director

Midland, MI · On-site

Director of Operations, Midland Reports to: VP General Manager, Elastomeric Flow Controls Location ... flow, and service levels across all manufacturing locations. * EHS Stewardship: Ensure ...

Aptar Italia S.P.A.

Operations Director

Midland, MI · On-site

$150K - $206K/yr

Onsite Midland, MI location The Director of Operations is responsible for the total operational ... flow, and service levels across all manufacturing locations. * EHS Stewardship: Ensure ...

Ezee Fiber

Director, Operations

Troy, MI · On-site

OUR VALUES At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything ... JOB SUMMARY As the Director of Operations, this role is responsible for driving the operational and ...

Ezee Fiber

Director, Operations

Troy, MI · On-site

OUR VALUESAt Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in ... JOB SUMMARYAs the Director of Operations, this role is responsible for driving the operational and ...

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

This leadership role oversees network monitoring, incident response, service assurance, and operational support across Radio Access Network (RAN), Packet Core, and Backhaul environments. The Director ...

Trinity Services Group

Food Service Director

Romulus, MI · On-site

$70K/yr

This position oversees the operational and financial responsibilities for the kitchen and supervises an Assistant Food Service Director and/or a team of Food Service Workers and/or Cooks who are ...

Ilitch

Sr. Director, Sales & Service

Detroit, MI · On-site

The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and overall performance of sales and service operations across 313 Presents' portfolio of venues, premium ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Michigan

Director Service Operations information

See Michigan salary details

$29.6K

$93.9K

$156.5K

How much do director service operations jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director service operations in Michigan is $93,854.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $118,100.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Michigan?

The most popular types of Service Operations jobs in Michigan are:

What are popular job titles related to Director Service Operations jobs in Michigan?

For Director Service Operations jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Michigan look for?

The top searched job categories for Director Service Operations jobs in Michigan are:

What cities in Michigan are hiring for Director Service Operations jobs?

Cities in Michigan with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,854 per year, or $45.1 per hour.

Operations Director

Farmington Hills, MI • On-site

Centria Autism
See more jobs at Centria Autismexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Summary
The Operations Director sets the tone for the entire center's team member culture and family experience. This role is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, conducting center tours, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will partner with Clinical Leadership to support clinical outcomes, high quality care delivery, and to ultimately deliver growth. The Operations Director will lead Behavior Technicians by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization.
Duties and Responsibilities
  1. Scheduling Coordination
    • Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines.
    • Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary.
    • Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start.
    • Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed.
    • Confirm schedules weekly with Behavior Technicians and families.
  2. Oversee Behavior Technicians and Operational/Center Processes
    • Assist with coordination of training and compliance needs.
    • Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards.
    • Monitor and analyze center metrics to assess performance and identify areas for improvement.
    • Ensure adequate leadership coverage during all operating hours to maintain smooth operations and address any urgent issues.
    • Ensure smooth coordination of care for clients at clinical sites, including effective communication and collaboration with healthcare providers.
    • Actively participate in internal marketing initiatives, recognition programs, and Behavior Technician survey feedback, promoting a positive and engaging work culture.
    • Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity.
    • Schedule and manage non-billable Behavior Technician hours and utilization of Behavior Technician hours to stay within budget.
    • Identify staffing needs, interview candidates, issue disciplinary action, and complete offboarding
  3. Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families
    • Partner with the Director of Clinical Services to drive growth, understand and support clinical outcomes, and ensure service delivery is aligned with Centria's clinical model and philosophy.
    • Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation.
    • Collaborate with the Information Technology (IT) Department to address and resolve operational IT issues, ensuring smooth functioning of systems and technology.
    • Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations.
    • Coordinate community outreach activities to promote Centria's services, establish partnerships, and generate leads.
    • Develop strategies and initiatives to improve client and Behavior Technician retention rates.
    • Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction.
  4. Maintain Compliance Regulations
    • Enforce compliance with center policies and procedures, accreditation standards, and training requirements, addressing any violations and implementing corrective actions.
    • Ensure adherence to medication administration protocols, coordinating with healthcare professionals and maintaining accurate records.
    • Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members.
  5. Oversee Financial Processes
    • Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations.
    • Take ownership of the profit and loss (P&L) statement, monitoring financial performance and implementing strategies for improvement.
    • Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately.
  6. Oversee Facility Operations
    • Take pride in the center or academy workspace, ensuring cleanliness and organization as well as quickly addressing issues as they arise.
    • Conduct center tours for prospective clients, providing information and showcasing the organization's services and facilities.
    • Serve as a liaison with facility management, ensuring effective communication and collaboration.
    • Maintain a safe working environment, implementing and enforcing safety protocols and emergency preparedness plans, promoting a culture of safety awareness.
    • Ensure compliance with Occupational Safety and Health Administration (OSHA) requirements, implementing necessary protocols and training.
    • Ensure compliance with labor law poster requirements, displaying all necessary posters in visible locations.
    • Oversee the purchasing process for operational supplies, ensuring cost-effectiveness and adherence to procurement policies.
    • Manage iPad assets (ordering, inventory management, maintenance, etc.)
Rate
$65,000 -75,000 plus bonus
Qualifications
Education
  • Bachelor's degree or equivalent experience
  • Master's degree preferred
Work Experience
2-5 years of experience in operations management or sales, prior management of a team required.
Prior P&L experience preferred
Equipment and Technology Requirements
  • Working knowledge of laptop/desktop PC
  • Proficiency in Microsoft Suite (Word, Excel)
  • Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Other Competency Requirements
  • Ability to follow written instructions
  • Ability to use computers and computer/software programs
  • Ability to communicate expressively and receptively
Knowledge and Skills
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent organizational and multitasking abilities.
  • In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
  • Proven experience in managing budgets and financial performance.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using technology platforms and systems for operational management.
  • Knowledge of accreditation standards and privacy regulations.
  • Ability to adapt to a fast-paced and changing work environment.
  • Availability for occasional travel as required.
Working Conditions
  • This role is required to be onsite.
  • Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
Physical Demands
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.

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