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Service Operations Manager Jobs in Michigan (NOW HIRING)

Burlington Stores

Operations Service Manager

Warren, MI · On-site

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

altg

Operations and Service Manager

Traverse City, MI · On-site

Our Construction Equipment Group is seeking a highly organized, results-driven Operations and Service Manager to support our Traverse City location. This role will oversee daily branch operations ...

altg

Operations and Service Manager

Traverse City, MI · On-site

Our Construction Equipment Group is seeking a highly organized, results-driven Operations and Service Manager to support our Traverse City location. This role will oversee daily branch operations ...

altg

Operations and Service Manager

Traverse City, MI · On-site

Our Construction Equipment Group is seeking a highly organized, results-driven Operations and Service Manager to support our Traverse City location. This role will oversee daily branch operations ...

Clean Team

Operations Manager

Bay City, MI · On-site

Operations Manager Location: Bay City, MI Schedule: Full-Time | Mid-Day Shift | 11am to 8pm About Clean Team Clean Team is a growing commercial cleaning and facility services company committed to ...

Clean Team

Operations Manager

Bay City, MI

Operations Manager Location: Bay City, MI Schedule: Full-Time | Mid-Day Shift | 11am to 8pm About Clean Team Clean Team is a growing commercial cleaning and facility services company committed to ...

Clean Team

Operations Manager

Bay City, MI · On-site

Operations Manager Location: Bay City, MI Schedule: Full-Time | Mid-Day Shift | 11am to 8pm About Clean Team Clean Team is a growing commercial cleaning and facility services company committed to ...

EverLine Coatings USA

Operations Manager

Grandville, MI · On-site

$70K - $80K/yr

Job brief We are looking for an Operations Manager to oversee all service staff and operations of the local business unit. To be successful in this role, you should be a thoughtful leader and a ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

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Service Operations Manager information

See Michigan salary details

$30.9K

$68.5K

$114.2K

How much do service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service operations manager in Michigan is $68,547.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $83,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Michigan? The most popular types of Service Operations jobs in Michigan are:
What are popular job titles related to Service Operations Manager jobs in Michigan? For Service Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Michigan look for? The top searched job categories for Service Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Operations Manager jobs? Cities in Michigan with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Michigan as of May 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $68,547 per year, or $33 per hour.
Card Services Operations Manager

Card Services Operations Manager

Lake Trust Credit Union

Brighton, MI • On-site

Full-time

Medical, Retirement

Posted 14 days ago

Lake Trust Credit Union rating

8.7

Company rating: 8.7 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Card Services Operations Manager
Hybrid Position: 3 days a week in office
More Than A Job
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include:
  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life integration

Job Summary
The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight of daily card operations, processes, efficiencies, portfolio management, vendor/partner relationship management, and overall best practices. Promotes and maintains the credit unions mission, values, and culture to empower wellbeing in a world in which everyone thrives!
What You'll Do
  • Manages the day-to-day operations for Lake Trust's Debit Card and Credit Card portfolios impacting 125,000+ members.
  • Responsible for providing consistent and effective leadership in accordance with Lake Trust policies and procedures. Lead the Card Service Operations team by delegating, giving direction, supporting problem recognition and resolution, assisting with escalations, and ensuring our members, branch, and call center teams are provided the highest levels of service.
  • Promote a positive and collaborative working environment, conducting regular one-on-one meetings with direct reports, and ensuring operational process consistently meet established service level targets.
  • Engage with our vendor partners to identify and resolve complex processing issues in a timely manner to ensure limited impact to members.
  • Coordinate with our vendor partners to implement new card functionality and drive continuous improvement of our card offerings.

What You'll Bring
  • Bachelor's degree in a business-related field or equivalent work experience
  • Five (5+) years of professional work experience in financial services
  • Three (3+) years of managing and leading teams
  • Knowledge of debit card and credit card operations preferred
  • Exhibits a leadership style in support of team building, coaching, effective communications, and empowerment.
  • Creates a collaborative environment conducive to idea generation, knowledge sharing, and education amongst the team and across all business units.
  • Self-motivated with the ability to make operational and process decisions.
  • Strong analytical and problem-solving skills and able to work independently to identify areas of improvement and provide recommendations based on findings.
  • Ability to handle multiple tasks and perform under pressure

What You'll Get
  • Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
  • Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.

Apply