Operations Manager
Saginaw, MI · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
Operations Manager
Saginaw, MI · On-site
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations ...
In-depth understanding of telecom operations such as sales, provisioning, and customer lifecycle management along with industry convergence trends, regulatory challenges, and competitive dynamics.
In-depth understanding of telecom operations such as sales, provisioning, and customer lifecycle management along with industry convergence trends, regulatory challenges, and competitive dynamics.
IT Operations Manager
Flint, MI · On-site
Manage vendor relationships (internet, telecom, software providers) * Oversee onboarding ... s or systems administration * 2+ years in a leadership or senior-level role * Strong expertise in ...
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IT Operations Manager
Flint, MI · On-site
Manage vendor relationships (internet, telecom, software providers) * Oversee onboarding ... s or systems administration * 2+ years in a leadership or senior-level role * Strong expertise in ...
Manage vendor relationships (internet, telecom, software providers) * Oversee onboarding ... s or systems administration * 2+ years in a leadership or senior-level role * Python Coding and ...
New
Quick apply
Manage vendor relationships (internet, telecom, software providers) * Oversee onboarding ... s or systems administration * 2+ years in a leadership or senior-level role * Python Coding and ...
New
Drop Bury Supervisor
Grandville, MI · On-site
$60K - $80K/yr
... Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury ...
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Drop Bury Supervisor
Grandville, MI · On-site
$60K - $80K/yr
... Manager Employment Type: Full-Time Location: Wisconsin / Michigan Position Summary The Drop Bury Supervisor is responsible for overseeing the daily field operations of Sunrise Telecom's Drop Bury ...
New
Project Coordinator
Detroit, MI · Hybrid
Join our team as a proactive and detail-driven Project Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination of field ...
Project Coordinator
Detroit, MI · Hybrid
Join our team as a proactive and detail-driven Project Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination of field ...
As Supervisor, Field Operations, you will manage technicians in specific service areas and provide ... Previous experience managing teams within a telecom technical environment with typically 4+ years ...
As Supervisor, Field Operations, you will manage technicians in specific service areas and provide ... Previous experience managing teams within a telecom technical environment with typically 4+ years ...
As Supervisor, Field Operations, you will manage technicians in specific service areas and provide ... Previous experience managing teams within a telecom technical environment with typically 4+ years ...
As Supervisor, Field Operations, you will manage technicians in specific service areas and provide ... Previous experience managing teams within a telecom technical environment with typically 4+ years ...
As Supervisor, Field Operations, you will manage technicians in specific service areas and provide ... Previous experience managing teams within a telecom technical environment with typically 4+ years ...
As Supervisor, Field Operations, you will manage technicians in specific service areas and provide ... Previous experience managing teams within a telecom technical environment with typically 4+ years ...
Project Coordinator
Detroit, MI · Hybrid
Join our team as a proactive and detail-driven Project Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination of field ...
Project Coordinator
Detroit, MI · Hybrid
Join our team as a proactive and detail-driven Project Coordinator, where you'll play a key role in managing telecom operations and project performance. This hybrid role blends coordination of field ...
... manager. A certain degree of creativity and latitude is required. • Provides professional ... operations. • Resolve telephony problems; contribute to development of criteria, standards ...
... manager. A certain degree of creativity and latitude is required. • Provides professional ... operations. • Resolve telephony problems; contribute to development of criteria, standards ...
Works under general supervision; typically reports to a project leader or manager. A certain degree ... operations. Resolve telephony problems; contribute to development of criteria, standards ...
Works under general supervision; typically reports to a project leader or manager. A certain degree ... operations. Resolve telephony problems; contribute to development of criteria, standards ...
TELECOM SPECIALIST I/II/III
Mount Pleasant, MI · On-site
$16.50 - $26/hr
... operations and special projects, as assigned. Duties also include providing a high-level customer ... Demonstrated ability to manage multiple projects and meet deadlines with assistance. Demonstrated ...
TELECOM SPECIALIST I/II/III
Mount Pleasant, MI · On-site
$16.50 - $26/hr
... operations and special projects, as assigned. Duties also include providing a high-level customer ... Demonstrated ability to manage multiple projects and meet deadlines with assistance. Demonstrated ...
You will be responsible for managing day-to-day field operations for your assigned team of ... The Telecom Construction Supervisor will have direct contact with the local MSO, our customer. It ...
Quick apply
You will be responsible for managing day-to-day field operations for your assigned team of ... The Telecom Construction Supervisor will have direct contact with the local MSO, our customer. It ...
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Wireline Telecom Sr Area Manager
Romulus, MI · On-site
$85K - $115K/yr
Responsibilities As a Wire line Telecom Sr Area Manager , you will effectively lead and manage Area operations relating to construction services, outside plant and engineering services, and design ...
New
Telecom Operations Manager information
See Michigan salary details
$27K - $34K
20% of jobs
$35.7K is the 25th percentile. Wages below this are outliers.
$34K - $40.9K
20% of jobs
The median wage is $46K / yr.
$40.9K - $47.8K
14% of jobs
$47.8K - $54.8K
9% of jobs
$54.8K - $61.7K
11% of jobs
$63.1K is the 75th percentile. Wages above this are outliers.
$61.7K - $68.6K
6% of jobs
$68.6K - $75.6K
6% of jobs
$75.6K - $82.5K
4% of jobs
$82.5K - $89.4K
3% of jobs
$89.4K - $96.3K
2% of jobs
$96.3K - $103.3K
4% of jobs
$27K
$55.3K
$103.3K
How much do telecom operations manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for telecom operations manager in Michigan is $55,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $67,500.00 per year, depending on experience, location, and employer.
What is a telecom operations manager?
Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.
What are the key skills and qualifications needed to thrive as a telecom operations manager?
To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.
What are the main challenges telecom operations managers face when overseeing network performance and reliability?
Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What is the difference between Telecom Operations Manager vs Network Technician?
| Aspect | Telecom Operations Manager | Network Technician |
|---|---|---|
| Credentials | Bachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+ | Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred |
| Work Environment | Oversees teams, manages projects, and coordinates telecom services in office or field settings | Hands-on installation, maintenance, and troubleshooting of network hardware and systems |
| Employer & Industry Usage | Telecom companies, service providers, large corporations | Telecom providers, IT service companies, network installation firms |
The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.
Is a telecom operations manager a high paying job?
Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.
What are popular job titles related to Telecom Operations Manager jobs in Michigan?
For Telecom Operations Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Michigan look for?
The top searched job categories for Telecom Operations Manager jobs in Michigan are:
What cities in Michigan are hiring for Telecom Operations Manager jobs?
Cities in Michigan with the most Telecom Operations Manager job openings:
Key responsibilities
Oversee all fulfillment operations within assigned markets including aerial, underground, and in-home service activities
Direct and schedule field resources and subcontractors to ensure timely project completion and SLA compliance
Act as the main point of contact for client interactions, project updates, and issue resolution
ITG Communications rating
5.4
Based on 22 frontline employees who took The Breakroom Quiz
Job description
ITG Communications is hiring for Operations Manager, Saginaw, MI.
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations, coordinating contractors and internal teams, overseeing quality and safety compliance, and ensuring all projects and installations are completed on time and to standard. This role serves as the key operational contact for client communications, progress updates, and issue resolution.
Responsibilities
• Oversee all fulfillment operations within assigned markets including aerial, underground, and in-home service activities
• Direct and schedule field resources and subcontractors to ensure timely project completion and SLA compliance
• Monitor progress against milestones, deployment schedules, and project budgets
• Act as the main point of contact for client interactions, project updates, and issue resolution
• Enforce quality control measures, safety protocols, and performance standards for all work performed
• Evaluate contractor and vendor performance; initiate onboarding or corrective actions as needed
• Collaborate with internal leadership to continuously improve field operations, resource planning, and service delivery models
• Conduct field audits and support documentation, reporting, and escalation processes
• Prepare and deliver performance dashboards and status reports to executive leadership
Key Measures / Key Performance Indicators:
• On-time completion and project success rate
• Contractor and field team productivity metrics
• Compliance with client SLAs and safety protocols
• Field quality assurance pass rate and rework reduction
• Customer satisfaction and escalation responsiveness
• Budget adherence and job costing accuracy
• Frequency and quality of reporting and communication
Requirements
Education: Bachelor's degree in business, engineering, operations, or related field preferred.
Experience:
• 5+ years of experience in fulfillment, field operations, or project management
• At least 3 years in a leadership role within the telecom, utility, or construction sectors
• Demonstrated success managing subcontractor relationships and multi-site operations
Exposure:
• Field operations in telecom (broadband, internet, voice, video)
• Aerial and underground installation standards
• Job scheduling, budgeting, vendor oversight, and site audits
Factors critical to success at ITG Communications for this position:
• Strong coordination and leadership in dynamic, field-based operations
• Client communication and service delivery ownership
• Commitment to operational excellence, safety, and quality control
Physical Requirements:
• Ability to stand, walk, and sit for extended periods
• Ability to climb ladders and work at heights
• Ability to stoop, kneel, crouch, bend, and crawl in tight or confined spaces
• Ability to lift, carry, and move equipment weighing up to 75 lbs
• Ability to use hands and arms for tool operation, cable installation, and device configuration • Ability to work in various environments including indoors, outdoors, attics, and crawl spaces • Visual and auditory ability to operate safely and troubleshoot equipment
• Ability to work in all weather conditions and wear required PPE (Personal Protective Equipment)
• Must maintain a valid driver's license and safely operate company vehicles
Additional Comments
ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
The Operations Manager - Fulfillment is responsible for leading day-to-day broadband and telecom service delivery activities across assigned markets. This includes managing local field operations, coordinating contractors and internal teams, overseeing quality and safety compliance, and ensuring all projects and installations are completed on time and to standard. This role serves as the key operational contact for client communications, progress updates, and issue resolution.
Responsibilities
• Oversee all fulfillment operations within assigned markets including aerial, underground, and in-home service activities
• Direct and schedule field resources and subcontractors to ensure timely project completion and SLA compliance
• Monitor progress against milestones, deployment schedules, and project budgets
• Act as the main point of contact for client interactions, project updates, and issue resolution
• Enforce quality control measures, safety protocols, and performance standards for all work performed
• Evaluate contractor and vendor performance; initiate onboarding or corrective actions as needed
• Collaborate with internal leadership to continuously improve field operations, resource planning, and service delivery models
• Conduct field audits and support documentation, reporting, and escalation processes
• Prepare and deliver performance dashboards and status reports to executive leadership
Key Measures / Key Performance Indicators:
• On-time completion and project success rate
• Contractor and field team productivity metrics
• Compliance with client SLAs and safety protocols
• Field quality assurance pass rate and rework reduction
• Customer satisfaction and escalation responsiveness
• Budget adherence and job costing accuracy
• Frequency and quality of reporting and communication
Requirements
Education: Bachelor's degree in business, engineering, operations, or related field preferred.
Experience:
• 5+ years of experience in fulfillment, field operations, or project management
• At least 3 years in a leadership role within the telecom, utility, or construction sectors
• Demonstrated success managing subcontractor relationships and multi-site operations
Exposure:
• Field operations in telecom (broadband, internet, voice, video)
• Aerial and underground installation standards
• Job scheduling, budgeting, vendor oversight, and site audits
Factors critical to success at ITG Communications for this position:
• Strong coordination and leadership in dynamic, field-based operations
• Client communication and service delivery ownership
• Commitment to operational excellence, safety, and quality control
Physical Requirements:
• Ability to stand, walk, and sit for extended periods
• Ability to climb ladders and work at heights
• Ability to stoop, kneel, crouch, bend, and crawl in tight or confined spaces
• Ability to lift, carry, and move equipment weighing up to 75 lbs
• Ability to use hands and arms for tool operation, cable installation, and device configuration • Ability to work in various environments including indoors, outdoors, attics, and crawl spaces • Visual and auditory ability to operate safely and troubleshoot equipment
• Ability to work in all weather conditions and wear required PPE (Personal Protective Equipment)
• Must maintain a valid driver's license and safely operate company vehicles
Additional Comments
ITG is an equal employment opportunity employer. ITG's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
What ITG Communications employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ITG Communications
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
201 - 500 Employees
Headquarters location
Hendersonville, TN, US
Year founded
2013