... manager. A certain degree of creativity and latitude is required. • Provides professional ... operations. • Resolve telephony problems; contribute to development of criteria, standards ...
... manager. A certain degree of creativity and latitude is required. • Provides professional ... operations. • Resolve telephony problems; contribute to development of criteria, standards ...
Works under general supervision; typically reports to a project leader or manager. A certain degree ... operations. Resolve telephony problems; contribute to development of criteria, standards ...
Works under general supervision; typically reports to a project leader or manager. A certain degree ... operations. Resolve telephony problems; contribute to development of criteria, standards ...
You will be responsible for managing day-to-day field operations for your assigned team of ... The Telecom Construction Supervisor will have direct contact with the local MSO, our customer. It ...
You will be responsible for managing day-to-day field operations for your assigned team of ... The Telecom Construction Supervisor will have direct contact with the local MSO, our customer. It ...
Program Manager
Dimondale, MI · On-site
... Telecom, Firewalls, Switches, etc.) and Security as prioritized by State. Program/Project Manager ... Utilize the State's Project Portfolio Management (PPM) tool (Clarity and Azure DevOps) on all ...
Program Manager
Dimondale, MI · On-site
... Telecom, Firewalls, Switches, etc.) and Security as prioritized by State. Program/Project Manager ... Utilize the State's Project Portfolio Management (PPM) tool (Clarity and Azure DevOps) on all ...
Enterprise Innovation Analyst
Lansing, MI · On-site
Working across business units, this position facilitates cross-functional collaboration, manages ... Research emerging technologies, market trends, telecom adjacencies, AI, energy convergence, and ...
New
Quick apply
Enterprise Innovation Analyst
Lansing, MI · On-site
Working across business units, this position facilitates cross-functional collaboration, manages ... Research emerging technologies, market trends, telecom adjacencies, AI, energy convergence, and ...
New
... operations, the company caters to its globally positioned clients by providing dynamic feasible ... managers Additional Information In person interview is acceptable.
... operations, the company caters to its globally positioned clients by providing dynamic feasible ... managers Additional Information In person interview is acceptable.
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from ...
Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from ...
HP Retail Sales Representative
Okemos, MI · On-site
$17.50/hr
Responsible for maintaining professional relationships with management and staff within the ... Six (6) months prior sales, retail, telecom or marketing experience * Demonstrated knowledge of ...
HP Retail Sales Representative
Okemos, MI · On-site
$17.50/hr
Responsible for maintaining professional relationships with management and staff within the ... Six (6) months prior sales, retail, telecom or marketing experience * Demonstrated knowledge of ...
Responsible for maintaining professional relationships with management and staff within the ... Six (6) months prior sales, retail, telecom or marketing experience * Demonstrated knowledge of ...
Quick apply
Responsible for maintaining professional relationships with management and staff within the ... Six (6) months prior sales, retail, telecom or marketing experience * Demonstrated knowledge of ...
Telecom Operations Manager information
See Lansing, MI salary details
$31.4K - $39.5K
20% of jobs
$41.5K is the 25th percentile. Wages below this are outliers.
$39.5K - $47.6K
20% of jobs
The median wage is $53.5K / yr.
$47.6K - $55.6K
14% of jobs
$55.6K - $63.7K
9% of jobs
$63.7K - $71.8K
11% of jobs
$73.5K is the 75th percentile. Wages above this are outliers.
$71.8K - $79.9K
6% of jobs
$79.9K - $87.9K
6% of jobs
$87.9K - $96K
4% of jobs
$96K - $104.1K
3% of jobs
$104.1K - $112.1K
2% of jobs
$112.1K - $120.2K
4% of jobs
$31.4K
$64.4K
$120.2K
How much do telecom operations manager jobs pay per year?
As of Jul 25, 2026, the average yearly pay for telecom operations manager in Lansing, MI is $64,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $78,600.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Telecom Operations Manager, and why are they important?
To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.
What is the difference between Telecom Operations Manager vs Network Technician?
| Aspect | Telecom Operations Manager | Network Technician |
|---|---|---|
| Credentials | Bachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+ | Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred |
| Work Environment | Oversees teams, manages projects, and coordinates telecom services in office or field settings | Hands-on installation, maintenance, and troubleshooting of network hardware and systems |
| Employer & Industry Usage | Telecom companies, service providers, large corporations | Telecom providers, IT service companies, network installation firms |
The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.
What are Telecom Operations Managers?
Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.
What are the main challenges Telecom Operations Managers face when overseeing network performance and reliability?
Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.
What are popular job titles related to Telecom Operations Manager jobs in Lansing, MI? For Telecom Operations Manager jobs in Lansing, MI, the most frequently searched job titles are:
What job categories do people searching Telecom Operations Manager jobs in Lansing, MI look for? The top searched job categories for Telecom Operations Manager jobs in Lansing, MI are:
What cities near Lansing, MI are hiring for Telecom Operations Manager jobs? Cities near Lansing, MI with the most Telecom Operations Manager job openings:
Job description
Company Description
TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe.
Job Description
• 1-7 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Performs a variety of tasks, such as identify and document business requirements.
• Works under general supervision; typically reports to a project leader or manager.
A certain degree of creativity and latitude is required.
• Provides professional recommendations, technical consultation, and expertise to State staff, and statewide local agencies in regards to Call Center Telephony operations.
• Resolve telephony problems; contribute to development of criteria, standards, guidelines, evaluation methods, policy and procedure.
• Responding to requests from local agencies and promotes the Division's goals.
• Works with the agency, DTMB Agency Services and the assigned Telecom Liaison gathering business requirements for Call Center requirements from all agencies.
• Responsible for researching, analyzing, recommending, and implementing telephony contact/call center systems
• Acts as the State-Wide telephony project lead for State's contact/call center system related processes, functions, technological advancements affecting call centers and the business processes.
• Provide information gathering sessions to capture business requirements and business processes related to information technology solutions.
• Experience working with diverse group, consensus building and team building.
• Work with telephone coordinators and agencies
• Utilize tools such as Remedy, Change Point and Share Point
• Work closely with Avaya and Cisco engineers and technicians
• Manage various agency requests for services, repairs, maintenance, and other changes to Contact/Call Center Systems. Forward work assignments as needed to the appropriate work units.
• Collect and analyze data from Avaya Communication Manager and related systems.
• Uses analytical skills in problem resolution
• Provide decision support outside normal work hours.
• Perform other duties as necessary or directed.
Qualifications
Additional Information
• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Excellent customer service skills
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment
TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe.
Job Description
• 1-7 years of experience in the field or in a related area.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Performs a variety of tasks, such as identify and document business requirements.
• Works under general supervision; typically reports to a project leader or manager.
A certain degree of creativity and latitude is required.
• Provides professional recommendations, technical consultation, and expertise to State staff, and statewide local agencies in regards to Call Center Telephony operations.
• Resolve telephony problems; contribute to development of criteria, standards, guidelines, evaluation methods, policy and procedure.
• Responding to requests from local agencies and promotes the Division's goals.
• Works with the agency, DTMB Agency Services and the assigned Telecom Liaison gathering business requirements for Call Center requirements from all agencies.
• Responsible for researching, analyzing, recommending, and implementing telephony contact/call center systems
• Acts as the State-Wide telephony project lead for State's contact/call center system related processes, functions, technological advancements affecting call centers and the business processes.
• Provide information gathering sessions to capture business requirements and business processes related to information technology solutions.
• Experience working with diverse group, consensus building and team building.
• Work with telephone coordinators and agencies
• Utilize tools such as Remedy, Change Point and Share Point
• Work closely with Avaya and Cisco engineers and technicians
• Manage various agency requests for services, repairs, maintenance, and other changes to Contact/Call Center Systems. Forward work assignments as needed to the appropriate work units.
• Collect and analyze data from Avaya Communication Manager and related systems.
• Uses analytical skills in problem resolution
• Provide decision support outside normal work hours.
• Perform other duties as necessary or directed.
Qualifications
Additional Information
• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Excellent customer service skills
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment
About TechnoGen
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Chantilly, VA, US
Year founded
2003