Vice President Service Operations Jobs in Michigan

What we do

US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. We also help customers optimize their IT resources through managed services and professional services that scale with their business.

The opportunity

US Signal is seeking a Vice President, Service Delivery to lead and scale our Service Delivery and Project Management organizations. This is a senior, enterprise-level leadership role reporting directly to the Chief Operating Officer, with accountability for customer outcomes, financial performance, and operational excellence across all services engagements.

This role is central to how we deliver on our commitments to customers. You will shape delivery strategy, develop leaders, resolve complex customer challenges, and partner closely with Sales, Product, Operations, and Finance to ensure services are delivered efficiently, profitably, and at the quality level our customers expect.

About the role

As VP - Service Delivery, you will own the end-to-end success of our service delivery function — from early sales alignment through project execution, customer escalation management, and long-term account health. You will lead a multidisciplinary organization encompassing Service Delivery and Project Management, setting clear expectations, scalable operating models, and performance metrics that support growth.

Success in this role requires a balance of strategic thinking and operational rigor, along with the ability to inspire teams, influence peers, and build strong customer and partner relationships at the executive level.

What you'll do

• Set the vision and strategy for Service Delivery. Define and execute a scalable delivery model aligned to US Signal’s growth objectives, customer expectations, and evolving service portfolio.
• Lead and develop senior leaders. Coach and support directors and managers across Service Delivery and Project Management, strengthening accountability, talent development, and succession planning.
• Drive customer success. Ensure consistent, high-quality delivery outcomes, personally engaging in executive-level customer relationships and leading resolution of high-impact escalations.
• Own financial performance. Manage forecasting, budgets, utilization, and profitability metrics to drive predictable revenue and margin performance.
• Partner across the business. Collaborate closely with Sales, Product, Finance, and Operations to align service offerings, staffing models, and delivery capabilities to market demand.
• Support sales and solution design. Provide executive oversight and guidance for complex or strategic deals, including delivery assumptions, Statements of Work, and resourcing plans.
• Build a high-performance culture. Foster an environment rooted in ownership, transparency, customer focus, and continuous improvement.

Who you are

You are a proven service delivery leader who thrives in complex, customer-facing environments. You’re as comfortable setting long-term strategy as you are diving into the details when the situation demands it. You lead with clarity, build trust quickly, and hold yourself and others accountable for results.

You don’t just run teams — you build organizations.

What you bring to the team

• 6+ years of experience leading technical or professional services organizations with direct customer accountability
• 2+ years of experience in senior people leadership roles, managing managers or directors
• Strong background in project management disciplines and large-scale service delivery operations
• Experience supporting pre- and post-sales activities in a professional services or technology environment
• Proven ability to drive customer satisfaction, delivery performance, and financial outcomes simultaneously
• Bachelor’s degree or 4+ years equivalent professional experience
• Ability to travel as needed
• Valid driver’s license and insurance

Core competencies

• Simplify: Strategic Thinking, Problem Solving
• Put the Customer First: Customer Focus, Service Orientation
• Act Like an Owner: Accountability, Leadership, Business Acumen

What we offer

In return for your leadership and impact, you’ll enjoy a supportive workplace, along with:

• Generous paid time off, including vacation and 10 paid holidays
• Competitive medical, dental, and vision benefits with flexible spending accounts
• 401(k) retirement plan with a generous company contribution
• Employer-paid group term life insurance
• Wellness incentive program
• Paid volunteer time
• Business casual work environment

Salary range disclosure

The anticipated base salary range for this position is $175,000 – $215,000 per year, depending on location, skills, experience, and other job-related factors. This role is also eligible for an annual performance-based bonus and participation in US Signal’s comprehensive benefits programs.

Actual compensation will be determined based on a variety of factors, including but not limited to candidate qualifications, experience, geographic location, and internal equity.

Working conditions and physical demands

This position may be performed in either a standard office or home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed setting. Occasional lifting of items up to 25 pounds may be required.

All US Signal employees are expected to comply with information security policies to ensure the confidentiality, integrity, and availability of company and customer data, as well as applicable state and federal regulations.

We are interested in every qualified candidate eligible to work in the United States. Visa sponsorship is not available at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.