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Vice President Service Operations Jobs (NOW HIRING)

KBS

VP, Service Solutions and Delivery

Oceanside, CA · On-site

$143K - $183K/yr

The VP leads program management and service architecture functions to deliver integrated solutions aligned with customer requirements, operational capabilities, and financial objectives. This role ...

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Vice President Service Operations information

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How much do vice president service operations jobs pay per year?

As of Jul 21, 2026, the average yearly pay for vice president service operations in the United States is $155,780.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,500.00 and $185,000.00 per year, depending on experience, location, and employer.

What does a Vice President of Service Operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

Is EVP considered C level?

An Executive Vice President (EVP) is typically considered a C-level executive or senior leadership role within an organization, often reporting directly to the CEO. While not always classified as a C-suite position, EVPs usually have significant strategic responsibilities and authority comparable to other C-level executives. The specific classification can vary depending on the company's structure and hierarchy.

What are some common challenges faced by a Vice President of Service Operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a Vice President of Service Operations, and why are they important?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

How much does an SVP of operations make?

An SVP of operations typically earns between $150,000 and $300,000 annually, depending on the industry, company size, and location. Compensation may also include bonuses, stock options, and other benefits, reflecting senior leadership responsibilities and experience levels.

Is SVP a high-level position?

A Vice President Service Operations (SVP) is a high-level executive role responsible for overseeing service functions within an organization. It typically reports to the C-suite and involves strategic planning, leadership, and decision-making authority across multiple departments.
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Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $155,780 per year, or $74.9 per hour.

Vice President Service Operations

Kelvion Products Inc

Knoxville, TN • On-site

Full-time

Posted 25 days ago

Job description

POSITION SUMMARY

The VP Service Operations Americas will lead service operations across the Americas. This role carries full P&L responsibility for the regional service business, overseeing multiple service hubs and field service teams with responsibility to deliver revenue from maintenance, repair and overhaul work in support of our customers. As a key member of the Americas Leadership Team, the VP will report directly to the Executive Vice President, Americas and will be based in the US.

RESPONSIBILITIES & DUTIES

  • Lead and develop regional service teams to drive performance and customer satisfaction while conducting business at the safest possible level on Kelvion and customer sites.
  • Deliver monthly, quarterly, and annual service revenue and margin targets.
  • Expand service capabilities and geographic reach in the Americas to meet customer demand, to include use of channel partners for regional field service support.
  • Interact directly with customers at multiple levels, CEO to shop floor, in representing Kelvion while driving customer satisfaction and future business opportunities.
  • Implement standardized service processes and digital tools to improve efficiency and consistency.
  • Maximize utilization of service capabilities and infrastructure.
  • Hire, set clear expectations and follow through on deliverables.
  • Foster people development and drive talent retention within service operations.
  • Support strategic initiatives aimed at transformational growth and brand expansion in alignment with global objectives.
  • Collaborate with cross-functional teams to align service strategies by product and market served.
  • Expand market share and penetrate new industries through service excellence.
  • Enhance organizational structure to scale the organization for future growth.
  • Lead the Americas service organization to meet operational and financial targets.
  • All other duties assigned.

OTHER RESPONSIBILITIES

  • To ensure Kelvion’s Standard of Excellence, which includes quality, is incorporated into every product we produce.
  • Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

  • Deep understanding of service delivery processes and customer lifecycle management, to include experience with service overhaul programs, service parts sales and field service support.
  • Hands-on leadership style with strategic vision and tactical execution capabilities.
  • Change agent with the ability to integrate into existing teams while driving transformation.
  • Willingness to travel across the Americas as needed.
  • Represent the Americas region in global forums and legal entities on service-related matters.

EDUCATION AND EXPERIENCE (required levels)

  • Bachelor’s Degree from an accredited university program
  • 10 plus years of experience in operations, leading others in a medium-sized, global organization—preferably in industrial or manufacturing environments.
  • Experience working in matrix organizations; exposure to international work environments is a plus.
  • Strong track record of delivering revenue targets in competitive markets.
  • Skilled in managing and closing large-scale service projects.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required to hand lift and/or move objects up to 50 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.